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“6 star service”

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Distrikt Hotel New York City Times Square
Ranked #58 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Fulham, London
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“6 star service”
Reviewed April 21, 2014

Having been fortunate enough to stay at some of the best (read priciest) hotels in NYC, and settled into a routine by always staying at one of the Grand Dames, we were wondering how foolish it was to be always spending >$1000 a night, and what can a more modest budget get us. We would pick 3 hotels under $500 and see how the experience compares. At the Distrikt, for $300 a night, we got the best service of any hotel after travelling to this fair city for 20 years. It was like staying at an old friend's place. The rooms are perfectly good for the price. But the two things I appreciated the most 1) I turn up sheepishly having made the wrong reservation. I needed two beds but knew they were fully booked and that our room was too small for a roll out. I mentioned this, and the girl at reception very pleasantly went off to see what she could do, which was a complimentary room upgrade, with two big beds and the loveliest views... 2) Much later that night, I went down to reception for directions to a cafe for a nice cup of tea, and the person I spoke to told me my options but then offers "..but I can make you a cup of tea" - Really? "...but that is *so* thoughtful I say, can you charge it to my room. "...OH don't worry, no charge". It was like he was my friend and we wandered off to make tea, chatted a while and he made the perfect cup. I almost don't want to relate this anecdote incase everyone who comes here expects free tea. I think he saw the crazed "I need tea" look and figured it was the merciful thing to do. It was such a small thing, but was emblematic of the entire stay. In the frenetic pace of the city, where ultimately everything is a transaction, here we found that most elusive of things: genuine, old-fashioned hospitality. The staff here are all exceptional, I thank them and I can't wait to return.

  • Stayed April 2014, traveled with friends
    • Value
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Helpful?
26 Thank WanderingWomble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 22, 2014
If a review could define why I practically run to work every morning, then yours does exactly that. I cannot thank you enough for recognizing the team's indefatigable service and the culture that we hope everyone experiences at Distrikt. We thank you for entrusting your stay with us and for promising to return.
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English first
Sydney, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 21, 2014

Boutique hotel 2 short blocks from Times Square, it is right across from the Port Authority Terminal where you can get buses and the subway plus alot of dinning choices. The size of the rooms are standard NYC size, small but comfortable, the bedding and decor is fantastic, modern and the beds are extremely comfortable. Welcome treat and the nightly turn down service are the extras I don't expect, but add immensely to the experience Distrikt Hotel provides.
This is the 2nd time I have stayed here and wouldn't change my accommodation choice for New York at all.

Stayed April 2014, traveled with family
Helpful?
7 Thank gEmZo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 22, 2014
We thank you for returning to us and for your lovely review of Distrikt. We couldn't ask for more than your promise to return again, and are immensely grateful for it.
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Amman, Jordan
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 20, 2014

We loved this hotel. My 13 year old daughter said the staff felt like friends - they seemed genuinely interested in guests as individuals. The location was perfect and the hotel itself was first class. Definitely hope to return.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank nolanfamily17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 21, 2014
Your daughter's words are the epitome of what we strive for at Distrikt. Thank you so much for sharing with the TripAdvisor community and allow us to hope for your return as well.
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Derry, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2014 via mobile

My husband and I stayed at the Distrikt as part of our honeymoon and we cannot speak highly enough of the hotel and the staff. Everything was just fantastic. The hotel is lovely and the location is fab! So close to many of the must see sights of NYC. Our room was spacious and immaculately clean. We had a grand view king room and could see the bright lights of Times Square from our room but yet the room was nice and quiet. The staff were so helpful and friendly and always stopped to great us when we were leaving the hotel or returning. They delivered a lovely cake and card to our room congratulating us on our honeymoon which was a lovely touch. They also organised I our transfer to the airport when we were leaving which was great! All in all we had a fantastic stay and cannot wait to return..hopefully in the not too distant future!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 21, 2014
We are always thrilled to celebrate with our guests, and honeymooners are understandably extra special. Thank you for allowing us to be part of your very special memories and do come back soon.
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Lichfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 20, 2014

Just arrived home after a 5 night stay at the Distrikt hotel with my family. What an amazing experience for our first visit to NYC. We were on the 30th floor which gave us a superb view of the city. The room was very quiet and so clean and comfortable. The staff were all so fabulous from providing cake for birthdays and making phone calls on our behalf for our airport transfers. Nothing was too much trouble and we were greeted with smiles from everyone. Hugo and Manny deserve a special mention!! The hotel is in a wonderful location, we walked everywhere apart from ground zero and the subway for this was just around the corner. We couldn't have asked for more and would definitely return to the Distrikt hotel again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 21, 2014
We not only thank you for taking the time to share your experience on TripAdvisor, but also for the personal recognition of those team members who stood out in their service...they will be delighted!
We truly appreciate your recommendation and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wiltshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 20, 2014

This has to be one of the best Hotels we have ever stayed. Location, Location, Location. Amazing place, people and staff. High class service received by all. Rooms out standing, big, clean and quite. Food top quality and quick service, both food and bar staff are brilliant. Front of house very, very polite and very, very helpful couldn't do enough to help you. We would highly recommend this Hotel to anyone and would love to stay there again. Had my 40th there and was left a card and cake by Hotel. AAAA++++++++++++++++++++++++++++. Look forward to coming back.

Room Tip: Ask for a high room. views were amazing, we were on 32nd floor there were lifts and never waited on...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank carrie8509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 22, 2014
We may be one of the most fortunate hotels in NYC to get to be part of so many of our guest's celebrations. We thank you for including us in yours and for sharing your experience on TripAdvisor. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 19, 2014

I spent 5 nights here with my family in march and was delighted with our choice of hotel, Its in a great location, The room was spotless and well equipped and as we were on the 18th floor it was also reasonably quiet, Its New York so its never really quiet, The staff were always polite and could not have been more helpful and Hugo the doorman asked our names when we arrived and called you by it every time he saw us which is a nice personal touch. I will return to this hotel without question.

Room Tip: The higher the better
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicholas h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdistrikt, General Manager at Distrikt Hotel New York City Times Square, responded to this review, April 21, 2014
We are so thankful for your warm review of Distrikt and for recognizing our team (especially Hugo). The greatest compliment we received was your pledge to return, and we look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distrikt Hotel New York City Times Square

Property: Distrikt Hotel New York City Times Square
Address: 342 West 40th Street, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #58 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Distrikt Hotel New York City Times Square 4*
Number of rooms: 155
Official Description (provided by the hotel):
A one of a kind, upscale boutique hotel, located in the heart of Midtown Manhattan, at the edge of Times Square on 40th Street between 8th and 9th Avenues. The Distrikt Hotel towers 32 stories tall with unobstructed views of the Midtown Manhattan, the Hudson River and the Theater District; Offering a unique experience with the concept of staying in one of ten neighborhoods of Manhattan within the hotel. The sleek lobby space features a 14 ft. Green living wall representing Central Park and the check-in area welcomes guests to a hand carved wall of wood, detailing the streets of Manhattan. Airport grade 6/8 inch windows keep the sounds of a bustling city where they belong. With dedication to detail and impeccable service, cutting edge technology, comfortable yet luxurious guest rooms and 4-star amenities. Each of the 155 guest rooms are designed for the comfort and needs of the guest to include decadent Turkish bed and bath linen, 43" LG flatscreen televisions, work desk with ergonomic chair, LATHER aromatherapy bath amenities, and an in-room coffee and tea station. Additional complimentary amenities include: Free Wifi, Free Gym Access, Free Lobby Refreshments. ... more   less 
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