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“Clean rooms, horrible breakfast” 2 of 5 bubbles
Review of Hampton Inn Manhattan/Times Square South

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Hampton Inn Manhattan/Times Square South
Ranked #234 of 467 Hotels in New York City
Certificate of Excellence
Almere, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
“Clean rooms, horrible breakfast”
2 of 5 bubbles Reviewed March 20, 2014

After a fantastic experience in Hampton Inn Times Square NORTH in 2005 (they have a great breakfast!) we decided to try the Hampton Inn Times Square SOUTH. The rooms were clean and no complaints there.But the breakfast was of a standard any hotel unworthy.Brown plastic plates, substandard food and very morning a scrimmage to get it.But what flabbergasted me the most is one day I came back to the hotel late morning to find the Red Cross taking blood from people in.....the Breakfast area!! How disgusting! Although I sympathize with the thought behind it,I believe a hotel is not a place for these kind of things and of all places never do this in a room where people will eat their breakfast the next morning.After that day I decided to have breakfast somewhere else in New York City.

Also long waits for the 2 elevators.32 floors and 2 elevators.

No,this is my first and only stay at this hotel.Next time back to Hampton Inn Times Square North.

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TheTroubleshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 22, 2014
Thank you for taking the time out to review your recent stay with us. We apologize for the negative impression with our blood drive caused. We try to participate in events such as these as much as possible. With limited space, our breakfast atrium is used for different events at times. Rest assured all precautions were taken during the drive, none to compromise the health and safety of our guests and staff. We thank you for giving us a chance. Thanks again!
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2,275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (367)
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Singapore, Singapore
Level Contributor
119 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

I stayed here 3 nights. Generally, it was a pleasant stay.

Pros
• Location is good. Hotel is located South of Times Square which is about a 10 minute walk away only.
• The room is comfortable – bed is comfortable, has the usual LCD TV, coffee maker, hair dryer, iron and ironing board. But it lacks a refrigerator.
• Breakfast provided is adequate. It is the usual ‘Hampton Inn’ breakfast – sausages, waffle, and the usual bread and croissant, cereals, yoghurt and fruits. This is a nice addition, if you want to eat something before heading out.
• There is a small health centre at the basement, but I did not use it.
• Complimentary wifi is provided.
• Service at the counter and porter is very friendly. If you need to ask for directions, where the nearest restaurant is and so on, they will be more than willing to help.

Join the Hiltons Honor on the spot, and you earn points, plus some goodies given right away as well.


Cons
• Not much con, but given what you pay, it is reasonable and value for money.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ricky_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 24, 2014
I am so glad to hear that you took advantage of all we have to offer! On behalf of the entire hotel staff, thank you for choosing us!! We know that there are endless lodging options and we sure are glad that you chose us!! THANK YOU!!!
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St. John's, Canada
1 review
4 of 5 bubbles Reviewed March 19, 2014

We stayed at the Hampton Inn from March 14-18 and had a wonderful experience. The staff were friendly and helpful. The room was small but very clean. The beds were also very comfortable. The only complaint was that the elevators were too small and sometimes there wasn't enough room to sit for breakfast. Overall, a great place to stay and we would definitely stay there again!

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cathy296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 24, 2014
Please don't wait to long to come back and see us!!! Thank you so much for staying at our hotel. We really appreciate your kind words and feedback. See you soon!
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Mt Pleasant, United States
1 review
5 of 5 bubbles Reviewed March 19, 2014

During my stay at the Hampton Inn in Manhattan I was impressed with how friendly and helpful the staff was. We didn't necessarily need too much from them, but what caught my eye was that all of them smiled and addressed us in a polite and friendly manner. We all know that New York City can be expensive and having a huge complimentary breakfast was so convenient. It was a meal we didn't have to worry about. It was not just fruit and dry cereal, it was a hot fresh breakfast on both days. The location was great and surprising low rates. Three blocks down wanted more than $200 more for the same type of room. If and when I return to NYC there is not another hotel that I would even consider.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 24, 2014
What a wonderful thing to say!!! THANK YOU! We are so glad that we left a lasting impression. It was so great having you here, please hurry back!!!

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kortrijk, Belgium
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

The elevator issue mentioned in previous comments was no problem for us. We were on the 29th floor and did not have any noticeable delays.
We had a bit of an issue with a reservation for an excursion which was privately booked, our reservation on the ticket was not the same as we discussed with the person at the external booking office. Since English is not my main language, I asked at the reception if they could help me out. Front desk employee Aneidy Moreno did not hesitate to help us and called to verify our reservation. Thank you Aneidy for your friendly help.

Room Tip: Great view when you choose a room with a view on the city!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stijn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 18, 2014
Hello,

I am so glad to hear that Aneidy was so helpful. I have passed on your compliments to her, she sends her very best! We thank you for staying with us during your visit to New York and hope you choose us again in the future!!! Thanks for the review!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

Stayed here Friday Feb 28 and checked out Sunday March 2nd. Had initially reserved the Double Tree by Hilton Times Square but they didnt have any room when we got there late friday night. So as expected I was very upset by the time I got to the Hampton Inn and went there expecting the worst. However my fury dissipated when I found this great hotel.

Room- We got a room with 2 queen beds. For me the bathroom makes or breaks a hotel's ratings so I checked the bathroom first and it passed muster. It was very clean , great shower, with strong stream and clean commode. The room was tiny as can be expected in the city but it had enough room for 3 grown ups to move around. Our room was right accross from the ice machine 31st floor and very near the elevator and we expected noise from all the traffic but it was very quiet

Location: great location, walking distance to Times Square and the shopping areas. near empire state and public transportation.

Breakfast- Loved the breakfast bar, its included in the room rate. They have hot and cold items such as sausage, scrambled eggs, bagels, croissants, yorghurt, fruits, cereal, waffles, juices, tea and coffe. It was awesome, good quality brands - not the cheap big box brands- real great value for your $.

Parking- there are different options for fees ranging from 38$-50$ per 24hrs, the hotel has Valet parking and there are several public parking garages around or if you are daring you can park on the street. We arrived friday night and were lucky to find street parking on the right side (same side as hotel ) of the street were we parked for free. Do not park on the left side of the street on friday nights because at 2am the street cleaning crew comes and will tow. The hotel clerk did try so hard to get us to use Valet parking and gave me horror stories about being towed. Im glad I didnt listen to her .

Elevator- The elevator is the only reason why I didnt give this property an Excellent rating. They have 2 elevators and 31 floors. During breakfast rush and check out rush its a nightmare.

Other ammenities I didnt use but are available- business center with computers, fitness room

Overall, I was quite pleased with this hotel and am glad I didnt stay at the Doubletree as they were more expensive. Will definitely stay here again if Im in the city

Room Tip: Room on the lower levels are better as far as elevator is concerned
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank InTransit07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 18, 2014
Hello!

Thank you so much for all of your valuable feedback. We really appreciate your honesty. I apologize for the elevator delays, hope it didn't cause a huge inconvenience. We hope to see you again in the future! Have a beautiful day!
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The Woodlands, TX
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

My family and I stayed here from March 8th to the 13th. The staff at this hotel is so amazing. They really care about customer service and make it their priority. Sue Ellen greeted us when we arrived and she was so sweet and very helpful. She made us feel at home immediately. The room, though small, was always very clean and stocked. The breakfast each morning was very good and there was a good variety of hot and cold foods to choose from. The hotel is so convenient to the subway station and for walking to various attractions such as Times Square and the Empire State Building. We will definitely stay here again when in NYC.

Room Tip: We had a quiet room on the 30th floor.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ILuvtotravel48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTS, General Manager at Hampton Inn Manhattan/Times Square South, responded to this review, March 16, 2014
Hello!!

We are so pleased to hear that you enjoyed your time with us!! Thank you so much for the compliments and recognition. Sue Ellen is so great with our guests and I am so glad she made you feel at home! It was a pleasure having you here, please hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Manhattan/Times Square South

Property: Hampton Inn Manhattan/Times Square South
Address: 337 West 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#137 Romantic Hotel in New York City
#149 Family Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Manhattan/Times Square South 3*
Number of rooms: 184
Official Description (provided by the hotel):
Stay in Times Square and wake up to all of the great attractions the city has to offer. The Hampton Inn Manhattan/Times Square South is the perfect base for travelers looking to experience everything New York has to offer from concerts at Madison Square Garden to Broadway theatre productions and the works of the world’s most famous artists at the Museum of Modern Art. Walk to Central Park or hop on the subway and travel to other famous attractions throughout the city.When you return from a long day of experiencing all of the sights and sounds the city has to offer, you can relax in a clean and fresh Hampton bed® and send pictures to family and friends using our high speed internet. When you wake up you can enjoy our signature complimentary breakfast with free coffee and tea throughout the day. ... more   less 
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Also Known As:
Hampton Inn Manhattan / Times Square South Hotel New York City

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