The lobby is tiny and very congested. Not helped by the fact that one of the elevators was out of service and the other one was being controlled manually. You think that the front desk would have mentioned that you needed to dial guest services and request an elevator when you wanted to leave your room. But they didnt, so after just checking in and going to our room, we waited some 20 minutes for an elevator to go back down. Luckily another guest told us we needed to request an elevator.
But lets put it in persective - one 'working' elevator that holds maybe 10 people max for a hotel with 30 floors and you can imagine the backlog in the lobby. This was New York marathon weekend and it was one partially working elevator from Friday to Monday.
The concierge I spoke to was very patronizing. When asking for directions for the subway, it means I dont know the details, otherwise I wouldnt be asking a concierge. I found strangers on the street that were more helpful.
Then the printer in the business center wasnt working. In order to print anything off you had the go to the front desk and get them to do it all for you.
At the price you would expect the basics to be working.More
- Free Wifi