Ok there are some positives. The location is great in Chelsea and close to the subway making it easy to get uptown or downtown. The High Line can be accessed at the end of the street and definitely worth a visit. Overall, it is quieter than some other areas of Manhattan, however if your room faces 23rd street like ours was, good luck sleeping! (earplugs are provided however)
The best thing about Leo House is that it is cheap. My wife and I stayed there four years ago and enjoyed it so we returned this year.
Unfortunately on our next trip to New York we will pay a bit more and stay somewhere a little nicer.
We had a problem with the safe in the room that was beeping constantly. It took three trips downstairs to ask for help until finally the handyman came up to rectify the problem. On our first day we had to leave our valuables in our luggage. After asking for help twice that morning and being told someone would come up to our room, no-one turned up while we waited. Finally when we returned that evening and I advised the person at the desk about the issue, the problem was rectified.
We stayed for just over 2 weeks and there were renovations going on. Every morning we were woken up at 8am with drilling and banging just above us. One morning, at about 9.30am a staff member knocked on the door and let herself in before I could even get to the door. She was accompanied by two workers and they wanted access to the room. They came in and were about to get started doing whatever they needed to do when she called downstairs and they told her not to do anything until the room was unoccupied. Surely they could have just called and asked when we would be leaving for the day? A manager returned soon after to explain why they needed access and when they could come in. At this point I asked if there were any other rooms available, as the morning drilling above our heads was getting a bit much. She said she would look into it and let us know. I am yet to hear back...
Ou room had an adjoining room which we were not told about. A door, similar to all doors, led to the other room. The door was locked however when we arrived on our first night, I tried to open the door thinking it was the toilet. It was quite a shock to the people in the other room thinking someone was trying to get in! The same thing then happened to us on three occasions as guests in the other room tried to open the door, including late one night when were woken up. A simple sign on the door would help, or perhaps just advise guests when checking in.
We were up on level 7 and had to share a bathroom. Unfortunately, 2/3 bathrooms were out of the order. Having only one bathroom available meant at times having to wait for your turn to have a shower. The bathroom was terrible and we dreaded having showers each evening. It was almost impossible to get the water temperature right, leading to either freezing or scalding showers. The sink was also constantly clogged. On one occasion I entered only to see the bath in a puddle, clogged up with hair. The only thing I could do was put my hand down and pull out the disgusting hair. Makes me a little bit ill just thinking about it.
The breakfast is overrated. We tried it once and it wasn't anything special. You are in New York, get outside and try all the great food around! For a treat head down 23rd street to Doughnut Plant.
Security is good as you leave the key when you leave the building, so no need to worry about carrying a key/card. The beds were very comfortable, but the room looked nothing like the photos. The TV was old with basic channels. Free Wifi in the rooms allowed for basic email and internet. Too slow for anything advanced. A simple paint job in the hallways and rooms would make a massive difference.
Overall, unfortunately I don't think we will be back. Next time I need somewhere I can get some sleep and have a nice shower after a long day of walking around the city.
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- Also Known As:
- Leo House Hotel New York City