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“Great bathroom” 4 of 5 bubbles
Review of Andaz Wall Street

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Andaz Wall Street
Ranked #102 of 467 Hotels in New York City
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great bathroom”
4 of 5 bubbles Reviewed October 1, 2013

I enjoyed my stay. It was last minute and comfortable. The free mini bar (non-alcoholic beverages, chocolate and chips) was a nice touch. Loved the pillows and the robe and slippers. My only suggestion more cable channels and a better tv remote. Other than that it was a nice weekend stay. Cool hotel with nice decor and helpful staff.

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Andaz

Helpful?
Thank xavierj202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,811 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
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  • English first
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English first
NA, United States
2 reviews
4 of 5 bubbles Reviewed October 1, 2013

If you don't like super soft pillows then you need to bring your own. Hotel staff was very friendly and helpful in arranging transportation to the airport.The hotel is just a short walk from the water and many other attractions in the area. The rooms are nicely decorated.

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Andaz

Helpful?
Thank Steven Pau N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrienne E, Guest Relations Manager at Andaz Wall Street, responded to this review, October 3, 2013
Dear Steven Pau N,

Thank you for sharing your feedback regarding your recent stay. I am delighted to hear you enjoyed your guestroom accommodations and that you found the location of our hotel to be of convenience to you. We hope your time spent in NYC was a fun one and we hope you will visit us again very soon.

Sincerely,
Adrienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Talk about value for the money! This hotel has amazing style, courteous and truly involved employees (thanks Alyssan and Bryan) and is extremely well located.

Yes, during the weekend, a Wall Street location might seem out of the way, but it makes for a more serene experience and you can easily make it to the trendy neighbourhood with a reasonable cab fare. Besides, the waterfront and Battery Park are only a couple of blocks away. The happy hour is a great time to meet both locals and people travelling from all over the world.

The whole hotel is truly stylish and well kept. The rooms, as stated elsewhere on Trip Advisor are big, especially by New York standards. The staff go out of their way to make your stay pleasurable. I read other reviews complaining about the construction noise right outside the hotel. Bryan went out of his way to make sure we were not inconvenienced by this and followed up on us to make sure everything is ok. So, that is why I give the hotel my 5 star rating. Remember, we are rating the hotel for what it offers, not based on what is beyond it's control. I don't understand people who would give a one star to that hotel based on something that is out of its control and temporary....

Alyssa was also fantastic. Very sweet, polite and dynamic, She made the arrangements with my limo company for my departure limo....I didn't have to lift a finger. Talk about service!

One last note: The room doesn't come by default with a coffee machine. All you have to do is call the front desk, and they will send up a Kuerig machine, coffee and tea to your room, all complimentary.

I think I might have found my home away from home in NYC.

Room Tip: Coffee machine available by calling front desk. Obviously, if you want quiet, choose room away from...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karmannguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yonkers, United States
1 review
5 of 5 bubbles Reviewed September 30, 2013

I work 5 days/week in Manhattan and am often there on weekends, as well. I have never had a reason to stay in a hotel in the city until a relative got married the other day and chose a block of rooms at the Andaz Wall Street. Every staff member was courteous, patient, had a smile on his/her face and efficiently helped us with anything we requested. The only downside was that our Double Rooms had horrid lighting. It seemed that it chose ambience over practicality there, but that was truly the ONLY negative for us. Ok and the pillows were way too mushy/flat, but that is personal preference (for me and my relatives). Oy, the categories, below, are reminding me of small things that I obviously had forgotten about so they were not deal-breakers, but the parquet floors were sticky, which made us not want to walk barefoot on them. That was a challenge w/ a 4 year old boy and not all successful.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Andaz

Helpful?
Thank Annette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrienne E, Guest Relations Manager at Andaz Wall Street, responded to this review, October 3, 2013
Dear Annette G,

I wanted to thank you for taking the time to share your comments with us. I am so happy to hear that your encounters with our staff were always a pleasurable one. Providing our guests with the best possible hospitality and service has always been our mission. I apologize that our guestrooms did not fully meet your expectations, however. We have taken your feedback seriously and will address your concerns regarding functionality of the room. We hope to see you again in the near future.

All the best,
Adrienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NE US
Level Contributor
553 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

My wife and I enjoyed our 2-day stay here in September. The room was a good size. It was all white with black accents so it made me feel like I was staying in a toasted marshmallow. The bed was pretty low to the floor. The shower was a good size rain shower. Lighting in the bathroom was dark, and like so many hotels not really good enough for shaving. We had a room in the back with no real view. Getting a room on the front might afford a water view. Items, other than alcohol, in the mini-bar were included; chips, soda and water. That was a nice touch. The location was the best. The staff was friendly. We would gladly stay here again.

Stayed September 2013, traveled as a couple
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Very convenient for downtown, very efficient, large well-designed rooms. Check in took about 2 minutes, with friendly staff. Bathroom and bedroom both spacious. Requested an iron which arrived in under 5 minutes.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Andaz

Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 27, 2013

I am staying now for the third night. There is heavy construction outside every night.

I have called GM .. who is unavailable .. and talked to rest of staff. They say and I understand it that construction crew are abusive ourside. No surprise with Mayor BB in charge.

It is thus impossible to sleep in this hotel.

Avoid at all costs.

Unfortunately I am stuck here as have a 5.30am departure on Sat morning.

Richard

  • Stayed September 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank rhazlewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMillerAndazWS, General Manager at Andaz Wall Street, responded to this review, October 2, 2013
Dear Richard,

I am sorry to hear of this experience at Andaz Wall Street. Please know that I would always return a customer's call, but unfortunately I did not receive your message.

We have had emergency street work on Water Street and I agree that NYC is not always the best about notifying the neighbors about possible noise. Construction in the downtown area has slowed but at times, projects do pop up and disturb our guests as well as the thousands of residences in the area. I see that our team did attempt to resolve this with you but we can never give you your lost sleep back and for that I certainly apologize.

I hope you will provide us another opportunity to serve your hotel needs in the future.

Again our apologies,

Jeffrey Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz Wall Street

Property: Andaz Wall Street
Address: 75 Wall Street, Entrance on Water Street, New York City, NY 10005-2833
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in New York City
#25 Romantic Hotel in New York City
#28 Business Hotel in New York City
#43 Family Hotel in New York City
#79 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Andaz Wall Street 4.5*
Number of rooms: 253
Official Description (provided by the hotel):
Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more   less 
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Also Known As:
Andaz Wall Street Hotel New York City

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