We had booked a reservation with Andaz with a 3rd party booking service. Due to the recent Amtrak train service disruption, we had to cancel. Our reservation was non-refundable. But that didn't stop Andaz from graciously refunding our entire room rate without argument. This wasn't their problem - they could have told us tough luck or make us deal with the 3rd party booking company. But instead they did the classy thing.
This review obviously is not about our quality of stay but I think it's of value for people to know that when you're in a tight spot, Andaz won't leave you hanging.
- Official Description (provided by the hotel):
- Experience Lower Manhattan’s renaissance at Andaz Wall Street from Hyatt. Have a seat in the Andaz Lounge—an open, communal setting that’s equal parts living room and lobby—where your Andaz Host will warmly greet you and check you in with a handheld iPad. Complimentary High-speed wireless Internet and local calls will be make you right at home as well as free non-alcoholic beverages and snacks. Escape from the real world with high-impact treatments from The SPA or enjoy a quick stroll to South Street Seaport. It’s your call — you’re in the heart of it all. ... more less
- Reservation Options:
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- Also Known As:
- Andaz Wall Street Hotel New York City