My Husband purchased the Groupon for me for our trip to NYC. I was very nervous going in because I have read several reviews where they have not treated Groupon customers very nicely or as they would treat a regular customer. The door that you enter off the street to get to the elevator was very private and I wasn't sure what to expect. Once the elevator doors open, you walk out directly into the place. A man behind the desk greeted me. He was all business, but wasn't rude. He had me fill out a form just as most massage places do to get a feel for what type of massage you are looking for. Once all of the was out of the way, he led me to the ladies locker room where I was to change into just a towel (which barely covered everything) and head to the sauna. There is a lock on the locker room door so if you are modest like I am, that's good. I was the first appointment of the day (11:30) so there were no other customers there at the time I was. The sauna is just a couple doors down from the locker room. It was a little weird because the sauna door has a big window so anyone walking by can see you sitting in your towel. If there were other customers there at the same time in the sauna, I would have been very uncomfortable. When you are done in the sauna, you head to the shower. I didn't bring anything extra as far as soap, shampoo, etc. They had all of that in the shower in dispensers. They also have some products in the locker room if you need them. After the shower, I walked back to the locker room to change into my robe. Again, if there were other people there, I would have been very uncomfortable walking in only a towel. BTW, the 30 minutes for the sauna and shower starts as soon as they have you change in the locker room. That was fine since I wasn't really there to experience the sauna. I could have done without that. I walked down to the room my massage was to be in. The lady who did my massage was named Mal-mi. She was very sweet and professional. You could leave your robe on or off for the massage. They also put a sheet over you and cover everything the entire time. She massages over the sheet, but it was very relaxing still. I actually fell asleep for a little bit. It was one of the best massages I've ever had. The room was quiet and peaceful. The door was shut the entire time and I heard the phone ring once towards the very end. No big deal. After the massage, I went back to the locker room to change back into my clothes and then went to the front desk to tip, etc. The only thing they forgot was the sake that was supposed to be with the deal, but Sake is not my thing so it didn't bother me.
Overall, it was a good experience. A lot better than I thought it would be. The place is nice and clean and has a relaxing feel to it for the most part. Mal-mi was very appreciative for my tip and was just very nice. She stood with me at the elevator until I left. Pretty good experience as a 'Grouponer'!