We booked this new hotel in Times Square using priority club points, more for the cost as we were only in New York for 3 days. The hotel is almost brand new however some things need some work. We arrived at JFK after a late flight from LAX only to find the private transfer we had booked through the hotel's concierge was no where to be found, upon calling the hotel the reception staff said "can you just get a cab, all our concierge staff have gone home for the night" really concierge gone home by 10pm in New York City. Upon arrival we were greeted by "funnily enough" the concierge who really wanted to carry our bags to the room which we politely declined, he even tried to show us some magic card tricks to impress, sorry bud it didn't cut it. We were then allocated a room in between the bank of 3 elevators and I suppose if it weren't for the noise outside it probably would've been more bothersome. The room was made up daily however certain items were not replaced at all during our stay such as toilet paper, shampoo and conditioner. In terms of booking your tours I would suggest you do it yourself and research before you go as the "concierge we not overly helpful, in fact at one point I think I interrupted their conversion trying to get directions and they let me know it too. Upon checking out I asked to speak to the manager and was told that she was"in a meeting", I mentioned the transfer issue from our arrival and the best they could do was to tell me it was an external company they use for their concierge services and that I would need to contact them directly. I was also given the manager's email address and will be sending her an email as well as to the Priority Club team as well as I don't believe this hotel is up to standard although it may improve with time.
- Official Description (provided by the hotel):
- When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more less
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- Also Known As:
- Staybridge Suites Times Square - New York City Hotel New York City