I reviewed this hotel a few years ago (aptly titled "A Review that doesn't mention the lifts") and since I just spent a week back here I thought it would be interesting to contrast the experience. Some things are still great; the staff are welcoming, friendly and helpful. The free breakfast is still a great start to the day and although space can be limited it generally flows well. The location is still perfect for theatre, Port authority and shopping. The rooms are still well appointed. So why three stars this time?
Well, I have to mention the lifts; or should I say lift as one of them was out for maintenance this week. I was really lucky to be on a low floor so was able to take the stairs but I can totally empathise with the depressing wait for a lift and the frustration it brings - time is such a precious commodity on a holiday and waiting nearly 10 minutes for a lift (which can feel like 20) lets the hotel down badly. It's also not fair on the people working there because all of their great attentive service can be wiped out by the experience - one morning I heard a guy outside my room waiting for his lift literally cursing and kicking the walls in frustration with his luggage.
I don't know what the solution is - clearly unless they build it outside they aren't going to be able to add any more elevators but there might be some incentivising ways they could promote stair use (firstly by making the door not so heavy to open! lol) or maybe a deduction of $10 a day for swiping your room card on the stairs for lower floor guests which might help...
Room-wise the "newness" of my first review is a bit faded - that's to be expected - but the amenities are still good and for families on a budget this is still a great option.
- Official Description (provided by the hotel):
- When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more less
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- Also Known As:
- Staybridge Suites Times Square - New York City Hotel New York City