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Staybridge Suites Times Square - New York City
Ranked #156 of 471 Hotels in New York City
Certificate of Excellence
Reviewed December 5, 2013

Several times a year ,we take the bus from Boston to NYC to see some Broadway shows. We are always extremely pleased with our stays here here. It is located right beside the bus terminal. The rooms are lovely and satisfy all our needs. We especially enjoy the free happy hours and snacks from 5:30 to7:30. The breakfast in the morning is great and also free. All of the staff are extremely polite and helpful, especially Fred from the breakfast staff.

Room Tip: There is no pool and we did not use room service. I could not get these ratings to delete.
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  • Stayed: December 2013, traveled on business
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Thank Arlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded December 15, 2013

Thank you for your lovely review. We are always so happy to have our guests come back again and again so we can get to know you even better! I will also pass along your kind words to Fred from our breakfast staff. He is such an asset to our team and I’m sure it will be mean a lot that you mentioned him!
I hope we can continue to welcome you back to the Staybridge Suites and we look forward to your next visit!

Happy Holidays

Staybridge Suites Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,312 - 2,318 of 5,837 reviews

Reviewed December 5, 2013

Loved Staybridge Suites Times Square NYC!!!
Great location to Times Square and Hells Kitchen District.

Great free daily breakfast and had a fantastic view of the Empire State Building from our room on the 30th Floor.

Room was extremely clean, comfortable and spacious. The kitchenette with full size fridge was fantastic. The only thing I missed was a bathtub as the standup shower was a little on the small side. I would have loved to have soaked in the tub after walking around the City for so many hours.

The staff was fantastic and can't say enough about everyone here!!
We will be back again!!
I love all IHG properties but this is by far one of the best!!!

Claire Coulson
Ontarion Canada

Room Tip: Choose a high floor for a great view of the city! Elevators are slow in the morning so be patient...
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  • Stayed: November 2013, traveled as a couple
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Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded December 15, 2013

Happy belated birthday!! We are thrilled we were able to share in your special day and help make your trip a memorable one!
We usually block our special view rooms for our guests celebrating special events; however, if you do come visit us in the future we do have rooms with bathtubs available upon request!
The staff is truly thankful for your very kind review. We all hope you will come and visit again soon!

Happy Holidays

Staybridge Suites Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

All I can say is this hotel is wonderful in a great location. Room was excellent, comfortable. Front desk staff was extremely pleasant. Breakfast was average, but it came with no added cost. Only gripe was that there were no amenities for IHG Gold Elite members. Usually get upgraded to a nicer room, usually get free internet, usually get greeted at check in as a Gold Elite member, but not here. But overall, great hotel. Oh, and one of the three elevators was out, in a hotel where they could use four, but I can live with that.

  • Stayed: November 2013, traveled with family
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1  Thank Ronald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded December 15, 2013

Thank you for reviewing your stay with us. We really appreciate all your kind words regarding the hotel and the staff!
Our location is definitely ideal for travel and sightseeing, being so close to most of the major transportation hubs and major attractions.
We would like to apologize that you were not properly addressed as a Gold Elite member! We do offer welcome amenities as well as complimentary late checkout, free newspapers, and upgrades when available. The wifi is complimentary throughout the building for all guests. We are so sorry your benefits were not properly communicated to you.
I’m glad to hear you did enjoy your stay! Please feel free to contact us directly on your next trip to NYC so we may assure your stay with us is an extra special one!

Happy Holidays

Staybridge Suites Team

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Reviewed December 4, 2013

Cannot find any negatives at all, stayed for 5 nights (well actually still here, go home tomorrow). Hotel and room spotless, could not ask for anything else in room enough plugs all within easy reach, not behind chairs or bedside cabinets. Bed comfortable, heating controllable and no real external noise. Fridge, microwave, two ring hob all very useful when you cannot be bothered going out in the evening.

Couple of nice surprises, complimentary buffet breakfast every morning, there's additional seating in the bar because it does get busy, also happy hour ( well 2 hours) with free food and drink 3 nights a week.

Slightly away from Times Square and this has its upsides and you are really close to the subways, Duane reade is 2 minutes away for most of your needs, it's a chemist but sells almost everything, food, booze etc.

All the staff are really friendly and knowledgeable and very attentive to your requirements would not hesitate to return or recommend this hotel.

  • Stayed: December 2013, traveled as a couple
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1  Thank Watkinsdavew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013 via mobile

Wonderful hotel which was very clean, organized, quiet!!!!!, and the staff was very professional especially Jamie! The location is perfect and I cannot express enough the luxury of having your own fridge microwave stove etc. We will definitely stay here again.

Stayed: December 2013, traveled as a couple
2  Thank Hiney65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

Stayed 5 nights with my wife at the Staybridge. We we're happily surprised over how big our room was and the breakfast was also something we did not now about before, so that was also a great suprise! We stayed at the 19th floor and could se the Empire State Building nicely lighted up at night. The spot is perfect, about 200m from Subway station, and 5min walk to Times Square.

The only negative thing was that three Elevators on 32 floors is not enought, we had to wait abit sometimes. But that is also the only thing that was not perfect!!

  • Stayed: November 2013, traveled as a couple
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3  Thank bslask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

I arrived at Staybridge Suites via shuttle van from JFK. Upon arriving at the hotel, I was immediately greeted by staff and directed to the check-in area. The king room that I reserved was not available since it was around noon. I was willing to take any room at that point because I was exhausted from my flight from Europe. The front desk agent was able to accommodate me by putting me in a queen suite with a view. My room was on the 23rd floor with a good view of the city. The room was clean and well equipped. I was at the hotel for a brief overnight stay to view the Macy's Thanksgiving Day Parade. The hotel is within walking distance to many attractions and public transportation. The weather was cold and rainy on the day that I arrived. Other than walking down the street for pizza, I stayed in the hotel for the rest of the evening. There was a complimentary social on the main level of the hotel that evening at 5pm. Light appetizers, beer, wine, and soda were served. I did not eat the complimentary breakfast the next morning because I left the hotel very early to get a good spot for parade viewing.

Stayed: November 2013, traveled solo
1  Thank rngonetraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#37 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range: $128 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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