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Staybridge Suites Times Square - New York City
Ranked #133 of 467 Hotels in New York City
Certificate of Excellence
Wilmington, NC
Level Contributor
11 reviews
6 hotel reviews
“Convenient”
4 of 5 bubbles Reviewed February 12, 2013

I stayed for 42 days and was generally comfortable. The room was clean, the bed comfortable. The staff, particularly Lisa in the morning and Nick in the evening, were great. Staff always had a smile and a 'hello,' and were responsive when I had a need (TV problem). My only frustration was waiting for an elevator. 32 floors of guests and 3 small elevators that were also used by housekeeping made for long waits sometimes. I've been told this is typical for NYC hotels. Located on 40th St between 8th and 9th Avenues, the hotel was convenient to the subway, to some great restaurants on 9th Ave, and to any of the Times Square/Broadway attractions some are interested in. Of course, for that long a stay, the kitchenette was a must have and I appreciated it. The couple of times I was there for breakfast or the manager's evening snacks the space was too crowded and there were no seats left. However, they are ready with take away containers to bring whatever you'd like to your room. Thanks for being my home away from home this past month and a half!

Room Tip: If you are able bodied, ask for a room on a lower floor so you can use the stairs rather than wait f...
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SandiCastles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, March 1, 2013
Hello and thank you so much for writing a review for the Staybridge Suites Times Square.

We are delighted that you became part of the Staybridge family for such a long time. Our staff loves guests that become friendly faces that we see on a regular basis. We all enjoy making our guests feel as comfortable as possible during their stay here!

We are so glad that you enjoyed the amenities of the hotel, especially our Social, which is where we offer wine, beer and appetizers, Tuesday through Thursday 5-7pm. This is by far one of our most popular complimentary amenities, besides our daily breakfast buffet.

We thank you so much for saying such nice things about the hotel, and our staff. It was our absolute pleasure to have you as our guest, and to make our hotel become your home away from home. We hope to see you again soon.

Warm Regards
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Aberdeen, Scotland, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

Excellent location,Staff very friendly,helpful. Had a king size suite,beautiful and very modern small kitchen area complimentary laundry, complimentary wine and ordervs in the lobby,stunning water features and fire,gym etc.would definitely come back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank The029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, February 13, 2013
Hello and thank you so much for writing a review for the Staybridge Suites Times Square!

We are so glad that you enjoyed our location in Midtown Manhattan. Our locale truly makes being a NYC tourist that much easier, because we are just blocks from Times Square, the Empire State Building, Broadway, Rockefeller Center and many more attractions, entertainment and dining options. If you choose to stay in the your room during your stay, you won’t be disappointed; every room has a full kitchenette that includes a fridge, stove top, microwave, dishwasher and all of the utensils and kitchenware our guests would need to have a home cooked meal.

We are also happy to see that you got to enjoy our Social hour. This Social is a weekly event for our guests, where we serve wine, beer and assorted finger foods on Tuesday, Wednesday and Thursday night between and 5 and 7pm. Our Social is very popular, because it gives our guests a very unique opportunity to mingle with other guests staying here, and share experiences and stories about their travels.

We are happy that you found our staff to be friendly and helpful. Their main goal here is to make all of our guests as happy and comfortable as possible, all while making our hotel feel like home. We welcome you back here anytime, and the sooner the better! Thanks again.

Warm Regards,
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

I choosed this hotel to end a 16 nights vacations between Canada, Washington and finally New York.

I read many reviews and had to stayed at this one.

This hotel is about its location, right in Midtown Manhattan...few blocks away from Times Square. Our room was in the top of the building...what a great view. Good size for a NYC hotel. Complimentary buffet and this is not your every day simple breakfast, excellent variety of cold & hot items.

Room was well clean, kitchenette in the room came more than handy with kids. Good shopping center right in the corner.

Talking about confortable beds, WOW! Channels variety on TV were great...I was tired of walking after 3 weeks and decided to spent a day in the room to recover. WIFI was great!

A latin employee (Bell boy) oh boy he really help us, specially with transportation to the airport...can't thank him enough for helping us out. Hopefully Mike W. Hotel Manager tell him about it.

Other reason I selected this hotel is because I saw hotel management do read our reviews, that's good sign for me they care about what's guest are saying.

Our room was in the corner right next to the door leading to the roof and there was an employee who during night kept opening the door and woke my wife several times...I did not noticed thought...but other than it was a good choice.

Summary:
Would I recomend this hotel? YES
Would I stay here again.......? YES

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VictorPr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idriss K, Manager at Staybridge Suites Times Square - New York City, responded to this review, February 13, 2013
Hello Victor, thank you so much for the fantastic review!

You are right on the money when it comes to the management reading Tripadvisor responses. Our hotel thrives upon our guest’s good word being spread, and that comes directly from the guest experience that we provide here.

Our rooms are indeed very spacious and comfortable, and every single one comes with a kitchenette that has a full fridge, microwave, stove top, dishwasher, and all of the necessary cutlery and dishes our guests could want for a home cooked meal in their room. There is complimentary WiFi service for all our guests from the rooms as well. We are very sorry that you experienced some late night noise, but we would have loved to correct this situation for you had you contacted the front desk, security would have taken care of that straight away.

Our location is terrific for the average NYC tourist. We are very close to Times Square, Broadway, the Empire State Building and Rockefeller Center. We are also in close proximity to Hell’s Kitchen, which has plenty of dining and entertainment options as well.

I believe the bellman that assisted you during your time here was Brian. He is a true asset to this hotel, with his larger than life personality, and his excellent customer service. I will surely tell Brian that you had such nice things to say about him!

We are so glad that you chose to stay at the Staybridge Suites Times Square, and truly enjoyed your experience here. We welcome you back with open arms and are so proud that you would recommend our hotel to others. Thanks again!

Warm Regards,
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

Very, very nice little surprise. Can't be beat for the price!! The bed did sag in the middle but that is the only negative thing I have to say. It was vey modern and cleverly decorated. It was right in the middle of everything in times square. Even in the "Nemo" blizzard, we were able to walk everywhere. I would stay there again!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank richnei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, February 13, 2013
Hi Rich, thank you for taking the time to write a review for the Staybridge Suites Times Square.

We are very happy that you were pleasantly surprised by our hotel accommodations. We have only been open just a few short years, which in hotel terms is still very new. Our rooms were made with the mindset of comfort and convenience, so that every nook and cranny has a purpose.

As you mentioned, our location is quite convenient, only a few minutes away from Times Square and down the street from the subway, it makes for easy access to all parts of the city. In addition, we are just blocks away from Broadway, Rockefeller Center, the Empire State Building and much, much more.

We apologize for the issue you experienced with our bed, but we would have been more than happy to have switched it out for you; our engineering staff is here 24/7, they could have taken care of that for you anytime day or night because we never want our guests to be uncomfortable!

It’s nice to hear that you enjoyed your stay and would come stay with us again.

Warm Regards,
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evans, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

This hotel was one of the best things about our stay in NY!
we had a suite with 2 beds, a kitchenette with a large fridge. A great view of the city from the upper levels- we paid an extra ten dollars for. It was clean and really nice with a large TV, free HBO channels. use of free computers downstairs. A great complimentary breakfast. free beer and wine on tues wed and thursday nite with all kinds of free salad and food items in the afternoon. wonderful helpful and friendly staff. it was clean, beautiful and comfortable.
we were extrmely impressed. and its right in midtown. close to the tube and right around the corner from Times Square! Couldn't have been happier!!

Room Tip: top floors have great view of city
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  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank britwit007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idriss K, Manager at Staybridge Suites Times Square - New York City, responded to this review, February 13, 2013
Hello and thank you for your wonderful review, we are proud to hear that our hotel was one of the best things about your trip to New York!

The hotel offers different types of rooms, and all of our rooms are contemporarily designed and equipped with kitchenettes, including a stove top, microwave, dishwasher, and all the utensils you’d need to make a home cooked meal. In addition, the hotel provides a variety of complimentary amenities such as the daily all American buffet breakfast (M-F 6:30-10 Sat & Sun 7-11), business center, laundry room, fitness center and an evening reception every Tuesday, Wednesday, and Thursday (5-7p) with free drinks and appetizers.

We are conveniently located in the heart of Manhattan with an easy access to all public transportation, and within a walking distance to the most important sightseeing the city has to offer.

We are very proud to have such a wonderful staff that always goes the extra mile to help and assist our guests to make their stay more enjoyable. We thank you again for your review, and we look forward to welcoming you to the Staybridge for your next trip to the big apple!

Warm Regards,
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alstonville, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

Right from the start we felt welcomed by the staff, especially concierge. They were so friendly and helpful. Clean room and well maintained. Complimentary Buffet breakfast was great addition to our stay. Food was always being replenished and something different on offer each morning.
Nice quite bar downstairs for a drink.
Location was perfect with Time Square, shopping, restaurants just a short walk away and subway close too.
Our room overlooked the buildings and we also overlooked water which was nice to wake up to.

Room Tip: We asked for a room with a view and our room overlooked city/water and a room high enough to look ov...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Philippa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, Manager at Staybridge Suites Times Square - New York City, responded to this review, February 9, 2013
Hi Philippa! Thanks so much for the terrific review!

We take a lot of pride in our cleanliness here, and our amazing housekeeping staff is responsible for the majority of this. We are glad to see that you got to take advantage of our complimentary breakfast buffet, where we serve a wide variety of items, both hot and cold daily.

Our location is fantastic, especially for tourists in New York. We are very centrally located in Midtown Manhattan. We are only blocks away from Times Square, Broadway, the Empire State Building, Rockefeller Center and many other entertainment and dining options.

We are beyond ecstatic that you enjoyed your stay here with us at the Staybridge Suites Times Square. Our staff here is really at the center of the guest experience that we offer. We are willing to go above and beyond to make our guests feel as comfortable as possible, and to turn this hotel into their home away from home.

We thank you again and sincerely hope to have you as our guest again soon.

Warm Regards,
Staybridge Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

great hotel breakfast a plus with it changing everyday, close to time square and the shows shame that they only to cocktails and snacks tuesday-thursday, heaps of places around close for eating, close to the bus and train some rooms have water views

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mattanddan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Times Square - New York City

Property: Staybridge Suites Times Square - New York City
Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#57 Family Hotel in New York City
#57 Business Hotel in New York City
#61 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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