After a less than satisfying experience of a Sheraton in Orlando I was bowled over by the level of attention by the staff here at Four Points. NYC is an expensive place to stay, and this wasn't cheap but it excelled in value for money. The front desk welcome was outstanding - thank you for pro-actively asking if I needed a late check out. Never had that before. Thank you for the upgrade, and the 20% discount on room service and breakfast. Thank you for the follow up call to my room. Your customer service process is excellent. Your staff are lovely.
The room wasn't huge but then this is NYC, and space costs. I was delighted to see power outlets AND USB ports by the bedside, and at the desk. The bathroom was big enough (just) for one person and the shower had excellent pressure.
I only have two nits. The level of sound insulation at the windows wasn't great, and noisy NYC penetrated even on the 27th floor. But I did sleep well in the excellently comfortable bed and fluffy pillows. Second, as a business traveller, it would be great if the breakfast buffet opened a little earlier, and the addition of fruit would be a bonus for those like me that snack on too much bread during the day.
Otherwise, a really pleasant stay. I felt like a loyal customer here, more so than any other Sheraton I've stayed in. The service is exemplary and the branding team for Sheraton should visit and take some notes for other hotels in the chain.
- Official Description (provided by the hotel):
- Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more less
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- Also Known As:
- 4 Points By Sheraton Midtown - Times Square
- Four Points By Sheraton Midtown - Times Square Hotel New York City
- Four Points Midtown
- Four Points New York City