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“Very good localization...”

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Four Points by Sheraton Midtown - Times Square
Ranked #184 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 16, 2014

The hotel has a very nice localization 2 minutes from times square walking. The rooms are small but ok. The service at the reception is great and the receptionists were all very kind and providing all the help and information you might need. We had a problem in the bathroom and during the day it was immediately fixed. The cons were the restaurant service (too long). The air condition in the Room was too noisy.

Stayed: December 2013, traveled with family
Thank NAF22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

Thanks for taking your time out to complete a review. We are happy that for the most part your stay was good with us. I will look into the restaurant issues you experienced and make sure that this doesn't occur again.

Regards,
Joseph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,083 - 1,089 of 2,314 reviews

Reviewed January 15, 2014

wow... i won't repeat the same thing as the reviews below because they are accurate!! stayed there for my 40th Birthday, from Dec 26th to Dec 30th, day of my birthday. Got a clean great room on the 30th Floor (room 3008 i think) with an amasing view over the Times Square and high tall buildings around. New York Times is pretty close to the Hotel also. Excellent staff service, great cleaning staff also ( very polite and always smiling ;-) ) Big surprise for my birthday the first night we arrived: A bottle of champagne and a plate of cheeses and crackers offered by the hotel for my Birthday... WoW!

If you need something (like extra bottle of water, or more coffee or something else): you ask for it, they will provide it to you. Of course, close to many attractions by walking distance, coffee or hot chocolate offered at the main entrance of the hotel in evening...too many things to say that makes this place a great place to stay There is a LOTS of electric plugs in the room to plug all kind of devices...wich is cool! Small advice: if you want good and not too expensive breakfast nearby, when you exit the hotel, go on your right and walk about 2 minutes on 40th street and the is a small "Teleon Cafe" wich serves good breakfast for less than 7$..

Of course, you need to be patient for the elevators if you are located on a high floor, but it's part of the deal, But the higher floor you are, the less noise you hear and the view is very nice... i would recommend and return to this hotel anytime!!! we tried to eat the the small restaurant in the back of the hotel (inside the hotel) the first night we arrived.. the restaurant was almost empty, but after 30 minutes waiting at the door to be placed (and the staff was coming and going) although we asked to have a table many time and they just kept saying "wait again a few minutes please" ... we decided that NYC has too many restaurant to wait.. except that, everything was perfect and very clean. So many attractions closeby, perfect location for visiting Times Squares and manhatthan surroundings.

Go to this hotel, you won't regret it.

Room Tip: Fantastic place to stay! / Yes it's a fact... highest floor = nice views on the City and more qu...
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  • Stayed: December 2013, traveled as a couple
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Thank Jebelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

What a fantastic way to describe your birthday celebration. We are elated that we were a major part of this. I hope that you enjoyed the amenity surprise.

We look forward to sharing even more special days in the future.

Regards,
Joseph

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Reviewed January 15, 2014

We stayed at the Four Points Sheraton Midtown before Christmas and loved it!
Very nice rooms, very clean and the staff was wonderful. They did a lot of extras to make our stay very pleasant. It is only a couple of blocks from the theaters and there are many great restaurants nearby. We strongly recommend this jewel!

Room Tip: Try to get an upper floor because they are quieter.
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  • Stayed: December 2013, traveled as a couple
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Thank Edward Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

Thank you so much for pointing out how we went above and beyond your expecations. We hope that we were a special part of your holiday and look forward to having you back.

Regards,
Joseph

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Reviewed January 14, 2014

We've been there last Christmas and it was very busy. It is a really good NY option, as all NY hotels it is really expensive, but I've stayed in the side door hotel and both are almost the same price but Four Point is better. I had some problems with packages delivery (all solved) and a few problems using a pre-paid card (Amex Global Travel). Now everything is solved, and I do recommend the hotel.

Room Tip: Ask for a really high floor.
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  • Stayed: December 2013, traveled with family
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1  Thank zangrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

Thanks for the wonderful review. I want to personally apologize about the issue you faced with your Amex, but we are happy that everything was resolved while you were here.

Regards,
Joseph

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Reviewed January 14, 2014

There where 11 of us visiting, and from the moment we arrived they made us all feel very welcome. Cozy, stylish and always busy. This midtown hotel will suit any type of traveller. The rooms were very comfortable, clean and offered everything a family or business man needed. Within walking distance to most of the tourist hot spots, yet just away from the hustle of Times Square, even though you actually situated in it! Will be back soon!!

  • Stayed: December 2013, traveled with family
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1  Thank Kurtis89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

Thanks for the review. We are glad that you we were able to sort out the difficulties you had with the packages. We look forward to possibly having you back.

Regards,
Joseph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

My two sisters and I shared a room here in November. On check-in we were welcomed with a bottle of water and sweet treat, over our stay we had popcorn, churros and cupcakes, all added to the experience. Because we were three staying in a 2 double bed room, it was a tight squeeze as the rooms are small, but that's normal in New York. Also, there were only enough robes and towels for two, but one call to concierge and we were gifted with more towels than we could use! The location was excellent, right next to the New York Times and just a couple of streets away from the hustle and bustle of Time Square so it was it bit quieter, which we preferred. The room and bathroom were spotless and cleaned daily. All in all, I would stay here again and highly recommend as a cheaper option.

Room Tip: The higher the better, the hotel is next to the transit authority, but we were high enough to overlo...
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  • Stayed: November 2013, traveled with family
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2  Thank Mumanddadandtheboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded January 24, 2014

We are extremely pleased that you and your sister enjoyed your stay with us! It is great that you got to enjoy the comforts of home such as the sweet treats and great bedding when you stayed with us.

We look forward to having you back

Regards,
Joseph

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Reviewed January 12, 2014

My wife researched this hotel thoroughly before booking in the summer. She was supposed to join us, but is recovering from two strokes and a heart attack (2013 was rough). Still, she wanted our daughter to have a memorable Sweet Sixteen, so I took her and a friend for four nights (Dec. 28-Jan. 1).

I can't say enough about the staff at this hotel. They upgraded us to a City View room (I really appreciated this, considering the fact our stay overlapped the Times Square New Year's eve). Upon entering our room (which was larger than we expected for NYC, and pristine), birthday balloons and cupcakes awaited us. My daughter was thrilled!

An hour later, room service delivered another surprise: a generous fruit platter.

Every staff member we encountered greeted us warmly throughout our stay.

My wife had told us to explore the restaurants on 9th Ave (she's familiar with New York; my daughter and I were pure tourists). However, we were pleasantly surprised by the hotel's restaurant. Good, affordable food. We ate there several times during our stay.

The hotel is literally across the street from Port Authority, which was perfect for us (we traveled by bus). Cake Boss is a block away, and we saw Buddy on our second visit.

Times Square (we saw The Lion King), Rockefeller Center--all minutes away by foot.

I plan to return to Sheraton Four Points Times Square this spring with my wife.

Heartfelt thanks to the staff!

Joseph Balgassi

Room Tip: Request a City Room if you want a view.
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  • Stayed: December 2013, traveled with family
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3  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#171 Romantic Hotel in New York City
#172 Business Hotel in New York City
Price Range: $128 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
Four Points By Sheraton Midtown - Times Square Hotel New York City
4 Points By Sheraton Midtown - Times Square
Four Points Midtown
Four Points New York City

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