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“My new default option in NYC” 5 of 5 bubbles
Review of Four Points by Sheraton Midtown - Times Square

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Four Points by Sheraton Midtown - Times Square
Ranked #173 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“My new default option in NYC”
5 of 5 bubbles Reviewed October 11, 2013

As a SPG Platinum I was treated extremely well. Staff is accommodating and responsive and the facilities are in great condition. Don't pay attention to the people complaining about the block. It's completely safe and convenient!

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phlashba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2013
Thanks once again for your fantastic review. The biggets compliment we can receive is from an expert traveler such as yourself. We look forward to seeing you back soon.


Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,080 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (386)
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English first
Washington, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 10, 2013

I stayed with my family for Two nights in this hotel. but we liked it. Rooms were beautifully renovated, not that big, but nice rooms. The restaurant in the ground floor was ok, but I wish the outdoor sitting was kept for hotel guests. It was good. Staff were not that prestigious but the Lebanese guys were friendly, The free Tea and coffee and free mineral water was smart from the management.. .

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank friscati2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2013
Thanks for the wonderful review. We are glad you got to enjoy the free water we provide everyday.

We will look into why there is not more seating for our guests in the outdoor area.

We look forward to having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 9, 2013

Our room was clean and nice (like most Sheratons). The location is really great, as it is very close to Times Square. It's also right next to an icon parking garage, which offers deals through groupon all the time. I would recommend this hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yitz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 11, 2013
Thanks for the review. Clean rooms and great service is the least we can do.

We look forward to having you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Level Contributor
98 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed October 6, 2013

security for this hotel was exceptionally tight which i didn't think much about until i came back from a run in the morning and saw a long line of people at a building next door. it was a NYC building and when i went back to my room I saw that it was run by the NYC department of correcitons (DOC). I don't need to say more, other than I was glad I was on business and did not have my family here. I would give this hotel a wide berth.
I do think the hotel being next to a building like this should be advertised to their customers.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank texan123Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 9, 2013
Thanks for completing a review of our hotel. We are sorry our location was not of a good fit for you.

The building next to us is secured 24 hours and makes this block one of the safest in our area.

I hope this clarifies your concerns and we look forward to possibly having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

Good location within walking distance of Times Square, Broadways shows, etc. A couple of "less desirable" places next door though. The room was average - noisy air control in the room but good beds and the free bottled water, coffeemaker, fridge, microwave and free internet a real plus. A nice added touch was the lemonade and pretzels in the lobby. Very courteous staff.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lester4924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 11, 2013
Thanks for the review Lester. We are happy that most of your stay was great. The hotel has an activity calendar in which we distribute items such as pretzels, churros, ice tea, lemonade, cider as well as our weekly BBQ. We look forward to having you back in the future.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach
Level Contributor
134 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed October 1, 2013

Full disclosure: I always look for a Starwood hotel when I'm traveling, because I have status with the chain. The week I needed to be in NYC, my regular hotel was exorbitantly expensive so I chose this alternative. As an ex-New Yorker, I generally prefer not staying in the Time Square area, but I really had very little choice on this trip.

First important point: this hotel is directly across the street from Port Authority. You will hear buses and incredible amounts of traffic all day and all night. And it's not necessarily ideal for stumbling out the front door to find a place to grab coffee or a good meal.

Service at the hotel was inconsistent. When it was good, the staff was polite and accommodating. When it wasn't, you couldn't get anyone's attention. Examples: sometimes housekeeping emptied the trash cans, but sometimes they didn't. Sometimes I had a newspaper at my door, sometimes I didn't. Nothing major, but definitely inconsistent.

The rooms are pretty standard for a Four Points and are manageable. The gym is easily accessible, has a nice small selection of equipment (and most of the time nobody was there), but the TVs don't work. Breakfast offers a pretty reasonable selection. All in all, for a quick trip where you don't plan to spend too much time in the hotel, it's an OK option. Just beware the neighborhood.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MiaBchGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 4, 2013
Thanks for your detailed review. We are sorry not everything was up to par. I will work with my management team to address the areas of concern to make this better for both yourself and other future guests.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

Just had a very good 5-night stay here. The room was small (typical NYC) but clean. Excellent midtown location although pedestrian traffic is quite heavy due to proximity to Port Authority. Customer service was outstanding - we encountered a few problems with key cards and transportation and they were all dealt with quickly and with good humor. They offer free lemonade in the lobby in the afternoons and free bottled water that is replenished daily by housekeeping. Another nice perk is that you have to use a room key card to access the elevator - a nice safety feature. We had a high floor and still heard street traffic which I understand from native New Yorkers is quite normal for midtown. We paid a fortune because it was UN general assembly week but would definitely consider staying here again.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IMA7588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 4, 2013
Thanks for the fantastic 4 star review! We do appreciate you great comments. We are glad you enjoyed our daily lemonade and the free bottles of water. Safety and Security is something we take very seriously, therefore we have the key lock system in the elevator. We do look forward to having you back. UNGA tends to be the highest price times in New York City, but very often you can find specials on our website. We look forward to having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Property: Four Points by Sheraton Midtown - Times Square
Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Green Hotel in New York City
#177 Romantic Hotel in New York City
#178 Business Hotel in New York City
#193 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, a Starbuck's Grab and Go with pastires in the morning, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
4 Points By Sheraton Midtown - Times Square
Four Points By Sheraton Midtown - Times Square Hotel New York City
Four Points Midtown
Four Points New York City

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