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“Great location and service”

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Four Points by Sheraton Midtown - Times Square
Ranked #171 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Manama, Bahrain
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location and service”
Reviewed August 14, 2013 via mobile

Love the way they receive us in the hotel... They gave us lovely cupcakes and a complimentary dinner in the hotel restaurant with spirits included... Kids love the miniburgers. Staff super friendly and rooms were clean properly... Location is just perfect! Close from everything... Rooms are small but thats normal in manhattan...would stay here if i go to manhattan again...

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, August 20, 2013
Thank you so much for choosing us! We are very happy that you chose our hotel and glad that you and your family enjoyed the cupcakes and mini hamburgers. We look forward to having you back.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (411)
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English first
Chicago, Illinois
Level 5 Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 12, 2013

I was pretty happy with the location of this hotel and the price. I know that staying this close to Time's Square your shouldn't complain about space, however if I was staying for more than one night I would have been pretty uncomfortable. With that said, I only stayed one night and was fine with it. The people were nice, the hotel seemed clean, and the noise was pretty well blocked out. I will say, my girlfriend could not get over how comfortable the King size bed was... All in all, the perfect place for a one night stay (with great sleep) near Time's Square. Otherwise, I'd look elsewhere.

Room Tip: Not the place for an extended stay.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BujTravels B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, August 14, 2013
Thanks for the review! We are happy that you and your girlfriend enjoyed your stay.

Regards,

Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Michigan
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 12, 2013

We arrived and were greeted with a 10 minute wait. Our front desk personal was great. She got us checked in, then we hit a snag. My key did not work and my business partner was given a room that had not been cleaned. Now, if he wanted hair extensions, a sprite, and some other things that would have been great. In addition the rooms wreaked of smoke even though this was a non-smoking room. They must have a problem with this as their is a posted $250 charge if the room smells like smoke. So we went back down and again their people shined. They got us two new rooms and they were fine. Well appointed, I appreciated the two bottles of complimentary water. We went down and the concierge gave us a couple restaurant options and we took then up on one, and it was very good. The next day we checked our bags with the bell desk and they were retrieved with no issues. Great location if you need to be near Times Square. And good people.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david_richmond7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, August 14, 2013
We are so sorry about the initial issue that occurred during your stay. This is not typical of our hotel and I will investigate why this happened. I am pleased that the rest of your stay was great and we look forward to having you back in the future.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2013

Stayed in a double bed hotel room and it was very nice and roomy enough for 2 people. The bathroom shower stall needs updating but other than that no complaints. The room was on the 2nd floor & it was very quiet, never heard any street noise and minimal noise from other residents. The check in/check out was quick and easy and everyone was so pleasant. The elevators were very quick and the ice machine/vending machines are in a good location with cold bottled water always available at the front desk. The restaurant in the hotel was also excellent. The wait staff was attentive and met your every need. Dinner was a bit pricey, but you get what you pay for which was exceptional food and service. The breakfast buffet was the best in my opinion! The staff kept the food selections timely filled and if you needed anything someone was always on hand to help you. Would certainly come back for another stay.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annashell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, August 14, 2013
Thanks for providing such a great detailed review of our hotel. We are glad you got to enjoy our food and beverage and your stay at the hotel. Our buffet is great in that we provide a fantastic variety which you got to experience.

We look forward to having you back in the future.

Regards,
Joseph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2013

I stayed here on business for two nights a few weeks ago. The staff is courteous and the rooms are a decent size, the morning buffet is pretty generous and the proximity to Port Authority is a huge plus! I would recommend.

  • Stayed June 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BessS58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 11, 2013 via mobile

We had a group of five for two-day, extended family trip for New York theater. Booked 2 rooms with 2 beds each.

Upon arrival, we were asked whether we minded--for the same total price--getting 4 rooms with king beds.

We, of course, were utterly delighted. For New York, the rooms were spacious. Everything seemed new. Beds very comfortable.

Staff was fabulous. Warm and friendly throughout. When my daughters and I came in from a run, for example, they offered us each complimentary bottles of water. BTW, each room had two bottles at no charge, as well.

Breakfast buffet was quite good, especially compared to other hotels.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KayakDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, August 14, 2013
We are extremely happy we could accommodate you and your fellow travelers. We are also very happy you enjoyed our wonderful breakfast buffet. We look forward to having you back.

Regards,
Joseph
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, QC, Canada
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 11, 2013

We booked this hotel directly with Sheraton using a CAA discount. There was a $4 difference between Priceline.com and the hotel. We chose breakfast included package. Breakfast buffet had a great selection from eggs, to french toast to cereal. Our room was on the 31st floor of 33 floors. Room was a decent size for a NYC hotel room. Time Square right around the corner. Walking distance to everything touristy. Rooms are pretty sound proof. You don't hear the outside noise. Really enjoyed our stay. Very nice staff too.

Room Tip: Parking at the hotel is not available. There are 2 parking lots on W. 40th. Indoor before you get...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank guest2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Property: Four Points by Sheraton Midtown - Times Square
Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#174 Romantic Hotel in New York City
#175 Business Hotel in New York City
#190 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
4 Points By Sheraton Midtown - Times Square
Four Points By Sheraton Midtown - Times Square Hotel New York City
Four Points Midtown
Four Points New York City

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