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Four Points by Sheraton Midtown - Times Square
Ranked #178 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 10, 2013

We were here for 5 days during a convention at the Javits Center, a mere ½ mile walk, by the way (faster than a taxi!). Rooms were clean, big enough, & comfortable. Bed was ultra-comfy, desk with multiple outlets for computer & equipment & free wi-fi most welcome. The hotel staff was beyond belief — very friendly & accommodating, all of them went the extra mile several times from finding us a 24-hr Kinko's to suggesting the perfect restaurant for our out-of-country guest. Where else can you say you've gotten a hug from one of the wait staff on your way out the door the last day of your stay? People have complained on this board about the location; I think they are just not used to large cities. The parole office was a non-issue, the "sex shop" is barely noticeable, & the neighborhood outside the tourist zone towards 9th & 10th full of fun eating spots. We walked from the hotel to the Javits center both night & day several times during our stay & were never hassled once. We had purchased the option of having the cost of breakfast included with our room & were pleasantly surprised by its quality, although after 5 days I suppose one would run out of options from the limited menu. The buffet looked OK, but I am just not a fan of buffets. And for those looking for the more fun side of NYC, Times Square is within spitting distance, the subway is on the corner, & taxis are everywhere. Caveats: The hotel is not a "period piece" nor a luxury hotel. Look elsewhere (& spend much more) for that. The rooms ARE small-ish, though the two of us managed just fine, & we found the bathroom to be a bit tight. But hey, this is NYC after all! One of the best bets for the money you'll likely see.

Room Tip: Asked for & received a VERY quiet room in the back, high (22nd floor), & away from the eleva...
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  • Stayed: March 2013, traveled on business
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Thank Victoria098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 11, 2013

Awesome review! I think you hit many of the areas that describe our hotel. Our location and staff are awesome and we are glad you got to experience that.

Regards,
Joseph

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1,228 - 1,234 of 2,275 reviews

Reviewed March 8, 2013

Great hotel, staff excellent. Room view was amazing, clean and bathroom was lovely. Location was superb even with parole office down street, they never bothered us at all. Wednesday is BBQ night, free buffet and Brooklyn beer all night, and the chef was a top bloke! Would recommend this hotel

  • Stayed: March 2013
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Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 11, 2013

Thanks for you wonderful review! We are happy that you got to join our weekly BBQ and even better we love that our Chef made your experience even better!

Can't wait to see you in the future.

Regards,
Joseph

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Reviewed March 6, 2013

Great Hotel. The staff, the rooms and the service were top notch. We loved the location near the subway and the king size bed was really comfortable. The rooms were clean and well organized. It was a great experience. i would recommend this hotel to anyone.

Room Tip: We paid extra for the city view and felt it was worth it.
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  • Stayed: March 2013, traveled as a couple
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Thank Robinkaufman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 11, 2013

First and foremost congrats on your proposal! We are very excited to have been a special part of your very special day. We look forward to seeing you for future stays.

Regards,
Joseph

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Reviewed March 6, 2013

We recently chose the Four Points in Midtown for our stay in New York, I was planning on proposing to my girlfriend whislt there and so contacted the hotel in advance for some assistance. They were excellent, accomodated all of my needs and continued to excel throughout my stay. I would highly recommend the hotel for anyone looking to stay in NYC, it is very close to Times Square and within walking distance of many of the major NY landmarks.

The room was very comfortable, the beds are huge!

Room Tip: Higher the better - choose a suite if it is within your budget, very comfortable.
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  • Stayed: February 2013, traveled as a couple
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Thank conker89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 18, 2013

Thanks for the awesome review!

Regards,
Joseph

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Reviewed March 6, 2013

The staff were warm, friendly, and always helpful throughout our stay. It had been several years since I'd previously been to New York City, so I was prepared for an unfriendly stay in the city. Walking past the 24-hour XXX stores and parole center near the hotel solidified my expectations. However, the staff (and, really, everyone I spoke with on the streets of NYC) were delightful and kind. We had a wonderful trip.

The rooms are smaller than I'm used to, which is normal for a big city like New York. My room had every amenity I wanted, including good soap, shampoo, conditioner, coffee maker, Internet access, comfortable bed, enough closet space for the next few days' worth of clothes, desk, and a couple of comfortable chairs. I even had a view of the Empire State Building (or something that looked a lot like it).

The hotel itself has a nice little restaurant, hidden in the rear of the lobby. I never noticed it until someone pointed it out to me. The front desk staff jumped into action when a group of 20 guests arrived at the same time -- employees came from nowhere to start checking guests in. All of the employees, including the housekeepers, were very nice.

The location of the hotel is very convenient to a nearby subway station, Times Square, and the theaters on (and off) Broadway. I walked to all of these places several times with ease. Hell's Kitchen and other mass transit options are also extremely close to the hotel. The only downside to the hotel's location is its proximity to XXX "peep shows" and a large NYC parole office right next door. It didn't bother me much but I would be uncomfortable taking kids here. Overall, this is a pretty minor inconvenience for an otherwise impeccable hotel experience.

  • Stayed: March 2013, traveled on business
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Thank FireMedicSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 11, 2013

Thanks so much for your very detailed and wonderful review. We love when experts such as yourself are able to share their own experiences. We agree with you that our restaurant is truly a hidden gem and are glad that you enjoyed it. We are also happy that our staff went above and beyond with your stay.

We can't wait to have you back!

Regards,
Joseph

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Reviewed March 4, 2013

Stayed here this weekend and was pleasantly suprised by the staff. We were greeted by Leon who explained where everything was and was very helpful with all of our questions. I have stayed in NY before and have never been impressed with any of the hotels staff. The bartender down in the lobby's bar was also very friendly and informative on where to go.
The room was clean and the bed was very comfortable. The View was bad but usually is in any NewYork hotel.

It is only a few blocks from the center of times square and many great restaurants. Will stay here again.

  • Stayed: March 2013, traveled as a couple
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Thank nifertech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jturano1, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded March 11, 2013

Thank You for your wonderful review! We are so happy that Leon was of service to you and provided you with great service.

We look forward to having you stay with us in the future.


Regards,
Joseph

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Reviewed February 26, 2013 via mobile

Spent 5 great days in NYC. The hotel was ideally located for us. The staff made us feel very welcome and were very attentive during our stay. Would highly recommend this hotel to anyone visiting NYC. Can't wait to go back!

  • Stayed: April 2012
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2  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 28, 2013

Thanks for the great review. We are happy that we made your 5 days in New York City Special.

Regards,
Joseph

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Additional Information about Four Points by Sheraton Midtown - Times Square

Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#172 Romantic Hotel in New York City
#173 Business Hotel in New York City
#188 Family Hotel in New York City
Price Range: $123 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
Four Points By Sheraton Midtown - Times Square Hotel New York City
4 Points By Sheraton Midtown - Times Square
Four Points Midtown
Four Points New York City

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