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“Great hotel for this price!”

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Four Points by Sheraton Midtown - Times Square
Ranked #180 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 13, 2013

We stayed 2 night in this hotel end of January. Total price for a room with a premium city view was 450USD. Not bad at all for a midtown hotel a few blocks from Times Square! If you want to be in the center of town, this is the place to be. I will definitely consider this place for me future stays in NYC.
Besides the location, also the staff was great! Each time we came back to the lobby, we were friendly greeted, as well by the cleaning staff.
We didn't eat in the hotel, so not much to say about that.
One more thing, the rooms are really clean and modern!
The only negative remark I could give was the dodgy shower head. I had to fix it myself properly cause on first attempt it was spraying all over the bathroom.
Oh, and don't worry about the comments in other reviews about the parole office nearby. We didn't have the slightest feeling of being in an unsafe neighborhood , even at night it was fine!

  • Stayed: January 2013, traveled as a couple
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Thank Sven_Barca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

Thanks for the wonderful review. We are very happy you were greeted by a smile on every encounter. Thank you for also bringing the shower issue to our attention, we will address this immediately.

Regards,
Joseph Turano

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1,268 - 1,274 of 2,303 reviews

Reviewed February 13, 2013

The hotel is in a great location, the room was small but comfortable and quiet. Pricing on the room was very reasonable for this area. Hotel staff was very accomodating and were willing to extend my stay at the same cost if was unable to fly out before the big storm on 2/8. They could have really taken advantage of me and the situation but didn't and I was very appreciative of that.
I will definetly stay her again when I return to New York.

  • Stayed: February 2013, traveled on business
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Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

Thank you so much for your review. We appreciate your business and look forward to many more future stays.

Regards,
Joseph

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Reviewed February 11, 2013

Have stayed a couple times. The hotel is not in the greatest location - across from the bus terminal, down the street from a sex shop and the parole department, and yes, there can be a fair amount of garbage crowding the sidewalk. Everything in the hotel was fine - not bad, not good, but fine. HVAC system was a bit noisy but not unbearable. Alternatives that may be in the same price range would be the Four Points Chelsea, Hilton Fashion District, and even sometimes the Westin a couple blocks north (rate fluctuates more there). I think I received a free bottle of water for being a Platnium member.

  • Stayed: November 2012, traveled on business
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Thank 150nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

Thank you for the review. We are saddened that we could not provide all you were looking for during your stay. Your suggestions will only help improve future stays and we hope you will look to give us another chance in the future.

Regards,
Joseph Turano

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Reviewed February 10, 2013

The beds are very comfortable, the rooms are great, the location is ideal, and the staff goes out of their way to make you comfortable. I am a picky traveller and was very impressed. I usually sleep badly when away from home but slept very well in this hotel because the beds are so comfortable. I never felt cramped even though rooms in NY tend to be small and with its ideal location I spent most of my time wandering to Times Square. Having the Port Authority across the street is a huge plus - when I needed to buy anything , from a forgotten toothbrush to a croissant for breakfast , it was just across the street in all the shops in the port authority. Will definitely stay here again!

  • Stayed: February 2013
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Thank Annie2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

"Excellent" is music to our ears! I am glad you pointed out the port authority shopping, as this is very useful for anyone looking to come into the area. Most of the shops are open 24hrs, and the Port has made a great improvement of the quality of stores. We look forward to more and more excellent stays with us.

Regards,
Joseph

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Reviewed February 9, 2013

What a difference it makes when the hotel gets the booking right.

We thought we would try this hotel again after the fiasco in May.

The whole hotel stay was great from check in to check out. The staff were friendly and we were definitely made to feel welcome.

The location is fantastic for NYC.

The only complaint is no fridges in the rooms?

Would recommend and return again.

  • Stayed: November 2012, traveled as a couple
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Thank Marsden72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

Thank you so much for giving us another chance and highlighting how much better your stay was with us. As for your suggestions for refrigerators in the rooms, it is a great suggestion and something we can definitely look at for a future project.

Regards,
Joseph

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Reviewed February 8, 2013

I stayed at this hotel with a study tour as part of my degree at Northampton University,as a result we were 4 people to a room (2 sharing a double bed, 2 double beds in the room). That was the only issue, the rooms are too small for 4 people plus luggage, with only one wardrobe and very little extra space.

That being said, the room was lovely, there was a safe at no extra charge, the bathroom was of a decent standard, although no bath, the shower was a great size.

It took us a few days to get used to the heater, the first night it kept us up, but we soon realised having it on for a while before bed was fine. My coursemate slept next to the window and found it a little chilly, but we did visit during New York's coldest recorded January, so this is obviously not normally an issue!
The TV was fine, the decor modern and warm and the coffee maker (could do tea too) in the room was a nice touch, as was the complimentary bottled water. There was also free Starbucks tea and coffee in the foyer each morning, which certainly helped start the day.

The lecturers from our University ate at the restaurant every day, so it must have been of a decent standard.

My roomates an I regularly went across to the Port Authority for decent hot filled bagels at breakfast, there is access directly opposite the hotel entrance, save your legs walking around to the main doors. There is easy access to the subways there aswell. I recommend purchase of a weekly unlimited Metrocard for $29, it saves time money and hassle when travelling on the subways (which you will!!)

The staff at this hotel are lovely. They can't do enough to help and always warmly greet guests upon arrival or departure, even if you've just popped out for 5 minutes. We bumped into a few back of house staff during our stay and they were lovely too, polite but warm.

The location of this hotel is perfect for exploring NYC and I would definitely recommend it to visitors of NYC.

Room Tip: Have a double! Also, general NYC tip: Go to visit NYCgo! (Google it) they give brilliant, unbiase...
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  • Stayed: January 2013, traveled on business
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Thank hattiebofunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 20, 2013

Thanks for the wonderful review!

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Reviewed February 6, 2013

This is a 32 floor buidling with 6 rooms per floor. Photo is little bit misleading, specially if you arrive at night when hotel's trash and other merchants' will be blocking the entrance. Lobby is not so clean and quite small, so not advisable for people sensitive to small spaces. Other than this room is clean, although I would not guarantee all your privileges from SPG will be honored specially if sold out.

  • Stayed: February 2013, traveled on business
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Thank GFCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsChelsea, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded February 15, 2013

Thank you very much for your review. It is with reviews such as yours that we can only improve future stays for guests. We are working diligently to improve our lobby appearance as well as our as the exterior of the hotel. On future stays we can guarantee that they will only be better. For future stays, please do not hesitate to contact me directly at joseph.turano@fourpointsmidtowntimessquare.com, and I will personally look into your reservation needs.

Regards,
Joseph

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Additional Information about Four Points by Sheraton Midtown - Times Square

Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#172 Romantic Hotel in New York City
#173 Business Hotel in New York City
Price Range: $121 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
Four Points By Sheraton Midtown - Times Square Hotel New York City
4 Points By Sheraton Midtown - Times Square
Four Points Midtown
Four Points New York City

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