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“Great Location , Great Beds!”

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Four Points by Sheraton Midtown - Times Square
Ranked #177 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 5, 2012

From the minute we stepped out of the cab, the service we received from the staff here was exceptional. They are all so friendly and cannot do enough for you! Tip - SPG cardholders - show your membership card and depending on availability, they will put you on the SPG floor - high enough to minimise street noise and as an extra bonus we were upgraded to a city view so we looked out onto the Empire State!

The rooms sizes are fine by New York standards. A bit tight to maneovre around the beds but as we were only there to sleep it was fine. Might have been a struggle if 3 or 4 people were in the room though but fine for 2. (hence the four stars). And the beds.....You get the best nights sleep in a Sheraton bed!!

The complimentary bottled water, replenished each day, the free wifi in the rooms and slippers and dressing gowns just topped things off for me.

Of course there was a little bit street noise - you're just off Times Square and in one of the busiest 24 hour cities in the world, so there is bound to be some noise - I would just try and get a room on the highest floor possible, or take some ear plugs!

People have mentioned the Parole Office - it really wasn't an issue, in fact we hardly noticed it. The Adult shop was there, but you're past it within a flash so it wasn't an issue. During the day and until 9pm, we used the Port Authority Bus entrance and walked through there, so didn't pass the parole office or the Adult shop often anyway. As 2 girls, we never once felt uncomfortable.

The Port Authority where the bus trips leave, and where you can pick up Grey Line sightseeing tickets and Woodbury Common Outlet shopping tickets was right across the street. Lots of cafes/pizza places/stalls/news stands in there - we found it really handy - great for picking up a breakfast or snacks and drinks. Some great stalls in there aswell - woolly animal hats for the kids were half the price of other street vendors.

All in all, we couldn't fault this hotel - we never used the other facilities, the gym or restaurants so cant comment on them, but I would highly recommend this hotel as a base to explore New York. Fantastic!

Room Tip: Ask for a high floor and a city view!
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  • Stayed: December 2012, traveled with friends
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2  Thank josr6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 13, 2012

Thank You to the reviewer from the UK. Thank you for your very detailed review of our hotel and the surrounding area. You hit on all the major highlights of our property, location, complimentary wifi, free bottled water, the benefits of being a SPG member, and a staff that strives to serve you, our guest. We hope you come back and stay very soon.

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1,274 - 1,280 of 2,277 reviews

Reviewed December 5, 2012

I stayed here with a group and we were delighted with the hotel, Its staff were friendly and welcoming at all times and nothing was a bother to them. the porter especially with his cheerful greeting as u came or left. the centre of time square was only a 3min walk which was lovely and yet at night you would think you were away from the city with how quite the bedrooms were. breakfast was basic but lovely and fresh and warm. our waitress was very sweet to us too. only set back was the room was a bit cramped for 4 people.
I will use this hotel again. loved it.

Room Tip: 4 to a room was a bit tight
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  • Stayed: December 2012, traveled with friends
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Thank recio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 13, 2012

Thank you to the reviewer for taking the time to review our hotel. We are very happy to hear you found our staff to be "friendly and welcoming at all times" This is representative of the staff we hire to serve you, our guest. Thank you for also pointing our location and how quiet you found our rooms to be. We look forward to you staying with us again in the future.

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Reviewed December 2, 2012

Very good location, although being right next to the port authority (bus station) means you can see a variety of characters. Hard to get a taxi at the hotel since the taxi stand is at the port authority (1 block away), but that always has lines of people waiting. Staff was pleasant and helpful if asked. Lobby is very cramped. Rooms are small but comfortable. If you can get a good price its a good place.

  • Stayed: December 2012, traveled on business
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Thank GeneDoc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 10, 2012

Thank you to the reviewer for taking the time to review our hotel. Thank you for pointing out our "very good location." If you do choose to stay with us again in future, which we hope you do, a bellman would be more than happy to assist you in catching a cab in front of the hotel. I am also happy to hear you found our staff to be "pleasant and helpful," We do hope you choose to stay with us again and once again thank you for taking the time to write this review.

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Reviewed November 30, 2012

front desk welcomed us with a smile and provided ample security in the lobby.room was comfy,quiet with free wifi and plush towels.elevators were fast and smooth.yes there is a parole office alittle ways down the street but that meant a police presence.as far as the nudie bar nothing was visible from the street and noone was hanging around the front.I feel this is just another Sheraton property that lived up to its standard.for the record I do not have any affiliation with Sheraton I just like their product.

Room Tip: only there once but I didnt hear any complaints about rooms
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  • Stayed: November 2012, traveled with family
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Thank tctommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 10, 2012

I would like to the tctommy for taking the time to review our hotel. Thank you to the reviewer for pointing out our "great location" and assuring furture guest regarding the safety and police presence in our area. We do hope you choose to stay with us again in the future.

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Reviewed November 30, 2012

This is a decent accommodation in Manhattan, not luxury, yet well positioned to walk to Times Square. Tiny rooms, clean. Common areas need better maintenance. Overall recommended, if priced right. Staff member very friendly and welcoming.

  • Stayed: November 2012, traveled on business
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Thank LukeOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 1, 2012

I would like to thank the reviewer for pointing out that our location is "well positioned to walk to Times Square” and also for pointing our staff members as being "very friendly and welcoming" We do hope you choose to stay with us again in the future and we can make up for any expectations that were not meet for you.

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Reviewed November 28, 2012

This was our first trip to new York so wanted something in a good location. This hotel is perfect if you want to be near times square. It's about 2 blocks away. The staff in the hotel were really friendly and helpful. Check in was quick and really easy. The room was a really good size and the bed was extremely comfortable. Don't let the parole office put you off we didn't feel any threat whatsoever. Overall I really enjoyed my stay. I am a travel agent and will definitely be recommending this hotel to my customers.

  • Stayed: November 2012
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2  Thank cbean1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 1, 2012

Thank you cbean1992 for taking the time to review your first trip to New York and for letting us be your choice while you were here. I am happy to hear that our staff members were friendly and helpful while you stayed with us. Thank you for also assuring potential future guest of the hotels safe location. Coming from a travel agent we are happy to hear you will be recommending our property to your customers. Hope to see you soon for your 2nd trip to New York!

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Reviewed November 26, 2012

My fiance & I ended up staying here as a last minute decision to spend a night in NYC since we were visiting a family member in Jersey & the city was only 20 min. away rather than driving back to PA. We booked through Hotels.com & got a decent deal. We weren't too sure what to expect as it was a last minute decision but we couldn't have been more pleased! From the time we arrived to the moment we left, it was a pleasant experience. The staff were extremely kind and helpful and our room was wonderful & clean. I'd say it was spacious for NYC. I can't say enough good things about this hotel. We only stayed for one night so we weren't able to visit the restaurant or bar but we did order breakfast in the morning & it was delicious! You can't beat the location either, it's within walking distance to a lot of popular spots in the city. We will definitely be staying here again when visiting NYC!!

  • Stayed: November 2012, traveled as a couple
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Thank MrsMiller14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomaskeane, Front Office Manager at Four Points by Sheraton Midtown - Times Square, responded to this reviewResponded December 1, 2012

Thank you Lauren4172 for your review of our hotel. Thank you for pointing out our friendly staff and location. We do hope you choose to stay with us again in the future and hopefully you can stay more than one night so you can have time to experience all outlets of the hotel. We look forward to your return.

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Additional Information about Four Points by Sheraton Midtown - Times Square

Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Green Hotel in New York City
#172 Romantic Hotel in New York City
#173 Business Hotel in New York City
#188 Family Hotel in New York City
Price Range: $145 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center, and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
Four Points By Sheraton Midtown - Times Square Hotel New York City
4 Points By Sheraton Midtown - Times Square
Four Points Midtown
Four Points New York City

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