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“Covenient to times square and port authority bus station”

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Four Points by Sheraton Midtown - Times Square
Ranked #170 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Covenient to times square and port authority bus station”
4 of 5 bubbles Reviewed October 15, 2012 via mobile

Generally nice hotel. Very convenient location. It's just a couple blocks from the Port Authority bus station. Close to Hell's Kitchen and Times Square. Downsides: no ATM in the hotel. Extremely small lobby that gets very crowded during check-in/check-out times. Staff was not really helpful when I asked for dining recommendations.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vll-sd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 17, 2012
Thanks to the reviewer for their comments, I'm sorry that you didn't get the help that you needed from the staff. We do have a concierge service available for just that reason.
Also , we do now have an ATM at the lobby level for guest convenience.
Please come see us again, and thank you for your helpful input.
Best regards,
Lee Berthelsen-Leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (389)
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Kfar Saba, HaMerkaz, Israel
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 13, 2012

This hotel has a great location - 2 minutes walk from Port Authority station and 5 minutes from Time Square. It has small but equipped rooms which I found very nice and clean. Finally, they have a great staff with great service (I needed an AC adapter, and 2 minutes after I asked it from the room service guy, I got it to my room).

Room Tip: Try to get the rooms without the view to the next building. It has offices in it so people can see y...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Thanks to the reviewer for the nice comments concerning location and service. I just wanted to let you know that in addition to the sheer curtain (shade) in the room, there is a second chain control that operates a seamless black out shade! They are behind the other curtains. Thanks again for the feedback, we hope to see you again.
Sincerely yours,
Lee Berthelsen-Leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bursa, Turkey
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

our stay was amazing.rooms are clean , the staff was mazing especially adem vale.He was helpfull to all guests.Higher floors have a good view.Times square is very close to hotel.Just 3 minutes by walk.

Room Tip: need to choose highfloor
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sehnazvar V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Thanks to the reviewer! We are very proud of our team, and their committment to serving you. Thank you also for recognizing Adam and sharing your experiences with us , and with the other travelers who read Trip Advisor. Please come and see us again and let us know if we are keeping up the good work!
Sincerely Yours,
Lee Berthelsen-Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

Very small lobby. Only seating is on a bench. Guests arriving on red eye had to stand around, painful to watch them. One morning when it was raining hard they were told they had to leave and come back at 2. There are no nice coffee houses or breakfast places in the area and tourist attractions don't open until 9 or 10 so I don't know where they all went but anyone coming in an early flight beware.
Our only problem was with the air conditioner, it broke one night and had to be replaced by another used unit. The tech said that he had 8 other air conditioner calls that evening.

If you have breakfast in their. restaurant the a la carte menu is great, much better quality than the buffet. We found a good dinner for breakfast 3 blocks away on 9th. Ave. Everything else is fast food. Had a lovely pre-theater diner at PIo Pio within walking distance.

Our room was immaculate. All renovated. Great linens.
We did not mind the Parole Office next doors to the hotel not the parolees standing in line but we prefer a prettier and more quiet area such as Soho or Midtown.

Room Tip: Ask for a room facing the back of the property because this is a busy area. The higher floors are mo...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morels123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Apologies to the reviewer for the inconvenience with tring to get the room ready early and for mis communicating that. We ' ll take a look at our procedures to make sure that we do a better job with this. Once we give our word(that a room will be ready) we should keep it. Please do be aware though that check in is actually 3pm. We will "buff up" our list of coffe shops and diners, from our own Gotham bistro, to Starbucks, Sean and Deluca, Schnippers, and the various cafes that dot the area.
i also apologize for the a/c complaint. Although we do have a unit break and need to be replaced from time to time (we have spares on property), at this time of year most often the problem has to do with switching from cooling mode to heat mode. It' only requires the push of buttons, but it is sometimes confusing during this season.
Thank you again for the feedback. Sorry for the inconveniences. Please give us a chance to make this up to you next time.
Sincerely yours,
Lee Berthelsen-Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire, United Kingdom
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

Dont listen to all the negative stuff on here, this hotel was very good. The location was a couple of doors down from a rather seedy looking shop or two, but its one block from times square! Everything is just around the corner..another thing was the room size, mayby its because im from the UK but the room size was good, and the comfy bed was huge!
As with some others, the view from the window was poor, but i used the hotel to sleep in not watch the traffic!

Finally i must mention the staff, all were very friendly all the time, i must mention Leon on reception for his wonderful customer service.

When i booked the hotel i was concerned that the place would be average, in hindsight we couldnt have wanted more and if I ever get the chance to return to this wonderful city, i will not hesitate to return here.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stevetav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Thanks to the reviewer for the wonderful comments, and for the reassurances to other travellers.
We are a safe , very well located hotel for access to many attractions that New York provides. Above all , we pride ourselves on our service, and the genuine character of our staff. I will make sure to recognize Leon, and to thank him for making a difference.
best Regards,
Lee Berthelsen-Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich
Level Contributor
114 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

What an amazing location!

Just out of the hustle and bustle but less than a 2 minute walk to Times Square.

I almost prefer staying a few minutes out of the centre of things so you can walk and experience NYC on your way to things!

The staff could not do enough for you, and the rooms were spacious and clean.

Breakfast was included and it was just such an amazing hotel for an awesome price that made my 21st in NYC perfect!!!

I visited with family and was a perfect walking distance from all the main sights with loads of resturants and food vendors close by, safe walk back after watching a broadway show.

Perfect, perfect, perfect!

I must note while we were in NYC there was an outbreak in bedbugs that spread accross the city - in our 5 night stay there wasnt a hint of bed bugs - very clean and we felt very lucky not to be covered in bites like seemingly everyone else in NYC!

Room Tip: Higher the better for the best views!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Thanks to the reviewer for the wonderful comments. I appreciate you sharing your experiences and for telling others as well. We work very hard to keep everything very clean, which is highlighted by our white bedding, and white bathrooms which leaves little place for dirt to hide. Please come back and see us again, and happy 21st!
Sincerely,
Lee Berthelsen-Leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
335 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 bubbles Reviewed October 6, 2012 via mobile

We stayed here one day for almost 300$. First most selling point is the location. Couple of minutes from Times Square. That's beneficial to get the best out of your short trip. The rooms are more than clean. The furnitures in bathroom and fixtures are very modern, not anything that you see in standard hotels like. Flat TV, cable TV, modern window blinds, a super comfortable king size bed. Thoug the room was not very large, it was sufficient. The price seems to be comparable to hotels around. Very good and recommendable definitely!!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KKBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 14, 2012
Thanks to the reviewer- Your concise and to the point commentary is very much appreciated. Please do come see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Property: Four Points by Sheraton Midtown - Times Square
Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Green Hotel in New York City
#176 Romantic Hotel in New York City
#177 Business Hotel in New York City
#192 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, a Starbuck's Grab and Go with pastires in the morning, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
4 Points By Sheraton Midtown - Times Square
Four Points By Sheraton Midtown - Times Square Hotel New York City
Four Points Midtown
Four Points New York City

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