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“Reasonable size rooms for New York” 4 of 5 bubbles
Review of Four Points by Sheraton Midtown - Times Square

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Four Points by Sheraton Midtown - Times Square
Ranked #173 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Reasonable size rooms for New York”
4 of 5 bubbles Reviewed September 30, 2012

We stayed in Four Points for 4 nights, we arrived very early on Monday morning but they were able to put us in a room straight away. We were put on the 25th floor and our room over looked the port authority car park, so it wasn't a great view but it was high enough we could see New Jersey and parts of time square.

I had done a bit of research on the hotel and knew it was next tot he parole office so I was a bit unsure what to expect from the area, but it was fine. I felt safe coming to and from the hotel any time of day or night. It's a great location for times square which has shops open till midnight and Broadway and comedy clubs are within walking distance from the hotel.

The room was a reasonable size, we have 2 large suitcases so were a bit tight for space once we had spread everything out but we could still get around okay in the room. The bed was large and comfortable with good pillows. The air con was old and very noisy when it was running, so we tended to leave it on high power during the day while we were out and about and just had the fan on at night and it worked well. We were given 2 bottles of water every day and the room had free wifi that worked at a good speed, good enough to skype without the connection stalling or buffering.

The staff were friendly, we booked broadway tickets through our concierge and he got us tickets for the show we wanted on the night we wanted and was upfront about the price which let us make a quick decision. We took advantage of happy hour in the hotel bar which was fine, the barman was able to recommend beers to my husband.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 1, 2012
Thanks to the reviewer for the great testimonial. We are always grateful to know when a guest has the right experience. We hope that you will continue to tell others about your experience here. I will look into that a/c issue (thanks for letting me know). Since the entire building was built from the ground up new (opened in 2009), we'll have to see why that unit performed at less than optimum.
Thanks again so much for the things you shared, I hope to see you return to us again in the future.
Sincerely Yours,
Lee

Lee Berthelsen-leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,078 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (386)
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Kauniainen, Finland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 27, 2012

Great location if you wish to stay near Times Square and Theatre District.
We had a room at 27th floor and had a nice view to Empire State Building.
Port Authority Bus Terminal across the street turned to be a great bonus as we took the bus (instead of taxi) both ways to JFK and saved a lot.
Parole Office next to the hotel caused absolutely no harm and I didn´t feel a bit unconfortable for that.
Night Club with the roof terrace is actually located in the neighbour hotel and we never went in since there was usually quite a line to it and we felt others were much younger than we were (35 & 40!).
Nice restaurants at 9th and 10th avenue - walking distance from hotel.
Very nice hotel, would recommend to anyone going to NY for the 1st time. We walked a lot (eg. to Central Park) but also traveled by subway to Downtown and Lower Manhattan.
Love NY, loved this hotel!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarikaAg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 1, 2012
Thanks to the reviewer. You related the most common themes for our hotel. Great service in near proximity to restaurants , Bars and other diversions. Thank you for letting everyone know that the neighborhood is safe, and while not quiet entirely, it is certainly not the melee of being in the middle of Times Square. Thanks and please do come back to see us again.
Best regards,
Lee Berthelsen-leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed September 26, 2012

The rooms were very very small,but to be expected in a city hotel. They say free bottled water, well my husband and I just went, they gave us 1 bottle to share. When your spending hundreds of dollars on a room, they can afford to give each room 2 bottles.The view was of a brick building, however our shades were very thin mesh, so when they were pulled down for the night/morning, they could still see in like we could still see out, it gave no privacy nor did it keep the light from coming in our room early in the morning. The bathroom door is a frosted glass, but you can still see the person in the bathroom, again no privacy. The bathroom was so small, I had to keep the door shut to dry my hair because the sink was right up against the wall so when the door was opened it was in the way.There was no room to put any personal belongings in the bathroom either.The air conditioner was very loud,when it turned on, it would wake us up all night.The location wasn't great .However the staff was very nice, but that alone wouldn't get me back here. I love Sheraton hotels,but I will never stay at this one again.

Room Tip: don't ask for a King bed, ask for two queens for it MIGHT give you a room a little bigger .
See more room tips
  • Stayed September 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 1, 2012
Sorry to the reviewer for the various difficulties that you experienced. As you mentioned, the rooms are not large, although they are middle of the road for New York City. The Air conditioners are powerful, and not of the "central type" so there is more noise than a central system when they are actually cooling. I would liken it to a window unit in the home.
There are 2 shades in the room, a roll up mesh shade, and also a roll up black out shade that crosses the entire window without a seam to let in light. We need to pay more attention to let our new guests know about this in the future. I apologize for the inconvenience, but should you decide to return, I'll make sure that you are blocked on a higher floor . Thank you for your feedback. If there is anything else that I can do for you, please let me know.
Sincerely Yours,
Lee Berthelsen-Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee's Summit, Missouri
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

While the headline is true, the property IS well kept and conveniently located, that location is across the street from the Port Authority Bus Terminal and next door to the Parole office. The ex-cons line up early in the morning and it's a bit creepy. Best option is to cross the street and walk up to the corner at 8th Ave.

Room Tip: Ask for a room above the 20th. Our room was 2504 on the 25th floor facing north so we had a glimpse...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StoneHarbor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, October 1, 2012
Thanks to the reviewer for the headline!
Aside from being well kept, we offer value (free high speed wifi, bottled water in the rooms) and great service as well.
Please come see us again .
Sincerely Yours,
Lee Berthelsen-Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 22, 2012 via mobile

The staff are great, very friendly & helpful, but the room is pretty basic & had an unpleasant smell. The bathroom is very small, nowhere to put anything & not even a complimentary shower cap. The location is not the greatest either. Wouldn't stay here again.

  • Stayed September 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RoxleyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, September 25, 2012
Thanks to the reviewer for your time, and for your business. I'm sorry that we didn't quite live up to expectations. You didn't mention whether or not we were able to address the issues in your room during your stay, although it sounds like we certainly could have.
We do have extra guest amenities on request such as shower caps. We do automatically include them in our SPG (Starwood preferred Guest designated ) rooms as well as a robe and slippers.Perhaps if you do consider us again, we can enroll you as a Starwood Preferred Guest, and show you how that membershipcan really enhance your experience!
Best Regards,
Lee

Lee Berthelsen-Leon
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed September 16, 2012

This hotel is right across the street from the Port Authority bus terminal, 8 blocks from Penn Station and near the Lincoln Tunnel, not the prettiest location but a good one for checking out Times Square and with easy access to the subway in the Port Authority it's a good base. Hotel security was always present in the lobby and the desk was well staffed. The room was clean, well appointed and quiet, some other reviews commented on the size of the room but this is a reasonably priced Manhattan hotel room, if you have a comfortable chair and can walk around the bed you're ahead of the game. I'll go back.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jack6dollar6and8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, September 17, 2012
Thanks to the reviewer, especially for the practical assessment on room size! We are middle of the road size wise, but very comfortable and well located. Add a great service staff to that , and we think that you'll be very pleased too.
Thanks and do please come back to see us again.
Best regards,
Lee Berthelsen-Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed September 13, 2012

The rooms are relatively new and reasonably designed, however the room size was smaller than expected, and the bed was very uncomfortable (too soft). Lobby area is very small, cramped and disorganized. The main entrance of the hotel is facing the bus depot building, so do not expect a view. Location is the only plus point for this hotel as it is very near to Times Square.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MayLinLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblfpts, General Manager at Four Points by Sheraton Midtown - Times Square, responded to this review, September 17, 2012
Thanks to the Reviewer for taking the time to provide the feedback.
Our rooms (for New York) are middle of the road size wise, but they are new (the whole building is only 3+ years open!). Our mattresses are new , as we just finished upgrading them to a higher standard in July. Like many buildings, our lower floors look out toward other buildings (although thankfully we don't have any of those "airshaft" rooms with no light.) Once you get above the 12th or 13th floor things open up considerably as far as views and what you can see. As the reviewer mentioned we are in a great location , near to all transportation, and within walking distance of theatre, restaurants, times Square, and many points of interest.
Sincerely yours,
Lee

Lee Berthelsen-Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Midtown - Times Square

Property: Four Points by Sheraton Midtown - Times Square
Address: 326 W 40th St, New York City, NY 10018-1404
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Green Hotel in New York City
#177 Romantic Hotel in New York City
#178 Business Hotel in New York City
#193 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Midtown - Times Square 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority, Hell's Kitchen, Central Park. We offer free wifi, a Starbuck's Grab and Go with pastires in the morning, the Gotham Bistro, Lobby Bar, Room Service, Fitness Center and our staff is ready to make your stay memorable. ... more   less 
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Also Known As:
4 Points By Sheraton Midtown - Times Square
Four Points By Sheraton Midtown - Times Square Hotel New York City
Four Points Midtown
Four Points New York City

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