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“A great experience”

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W New York - Downtown
Ranked #246 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A great experience”
Reviewed December 20, 2010

Check in quick and friendly and though we arrived early rooms were quickly sorted out for us. Concierge staff very helpful...everyone from front office to the housekeepers were quick, pleasant and efficient.

A really fun modern hotel and wonderful location -- would recommend to anyone. Rooms on the small side but everything you needed was there...great Bliss products too!

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Travelf1LSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,123 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
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English first
London, United Kingdom
Level Contributor
143 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 17, 2010

I stayed here for almost a week on business as my company is located literally around the corner from this hotel.
Rooms are ok but generally small, the beds are comfortable and showers excellent. There is an ipod speaker and a flatscreen tv in the rooms also. During the week this is an ok location with bars and restaurants but come weekend it is a ghost town. I also had issues getting cabs back to the hotel from other areas of New York city as they did not want to go back to Manhattan.
Service is ok, building noise was not really evident and the car service was also ok.
This is an ok hotel if the location is important to you, but I would say its probably over priced.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank johnc3720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 12, 2010

Just came back after a free night here using my SPG hotel points. The biggest problem with this hotel is its location. Their Acura drop-off service is a joke and no taxis will come to this area on weekend unless a hotel guest is arriving back to the hotel and taxi agrees to take you. The hotel is 1.5 blocks inside a main street with nothing but construction going on. The hotel is OK for weekday business crowd who are staying for business in downtown financial district. If you are arriving here for weekend (or weekday) stay for NYC attractions, look elsewhere unless you are getting a free night with your hotel points and all other starwood hotels in prime spots in NYC are not available. We had to wait 15 minutes for a taxi and I can see guests waiting for longer than 30 minutes during peak evening times to get one. It is about $18-19 each way from here to time square area by taxi. The contruction noise was not an issue for us as the contruction was not taking place on Sunday morning and it was raining, but I can see that as a problem also as noted by previous reviewers.

The staff is friendly and extremely helpful, lobby is wonderful (but no action at all when we were there on a saturday evening during prime Christmas time), and rooms are nice and comfortable.

  • Stayed December 2010, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank sjuhawk64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knokke-Heist, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 22, 2010

Great hotel design, especially the lobby and bar are breathtaking! the hotel staff was very friendly and helpful! Sofia, the GM was amazing! Thanks Nicole for the restaurant reservations! Robert, it was great seeing you back! very clean and beautiful rooms with modern design! It felt as a home away from home!!!

  • Stayed November 2010, traveled with family
    • Value
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Helpful?
Thank Patrik_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed November 15, 2010

This location is worth a look if you want a place that's not bang in the middle of all that NYC has to offer on the weekend, but is close enough to get to it, or if you want a place from which you can easily get to a waterfront view for a quiet walk, this may be for you. The hotel sits next to the WTC construction site which is sobering, but that project is progressing quietly, and was not intrusive.

W hotels have become favorites of mine and this one did not disappoint. From the lower deck entrance to the check-in experience in the visually impressive 5th floor lobby, to the clean, well-designed, quiet room, to the accommodating staff, to the lack of significant construction noise by the time I checked-out on Monday morning, to the very gracious general manager who came to meet me before I left to see how things were that weekend.....it was a good experience, and I'll be back.

  • Stayed November 2010, traveled solo
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Helpful?
Thank Vigi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 10, 2010

Yes, it's new. Yes, it's a W. Means the lobby becomes a throbbing night club at night and the halls are dark during the day.

Yes, the construction was ongoing until late in the night. SInce I'd read comments on TripAdvisor, I requested a side room instead of the larger room booked that faced the DB construction. It made a huge difference vs. my colleagues who had rooms facing the street. There are only 1-2 rooms not facing construction per floor and these rooms are small. I'd also be concerned about the rooms that are not open yet; they back on to the elevator shafts.

The thing that distinguishes this hotel from others in the city is the staff. They made a point of remembering guests and engaging them. They handled any & all requests with a can-do attitude- such a pleasant change from NY hotels.

The gym is very small and with limited equipment, but no one seems to use it. The bathroom only has a shower and there is no hand held shower head. The rooms, although new, are basically comfortable, but utilitarian. Nothing "luxe" here. I appreciated the new heating system- it worked vs. the last hotel I stayed in in NYC.

  • Stayed November 2010, traveled on business
    • Value
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Helpful?
Thank Intrepid88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 7, 2010

This hotel is directly across from the WTC building site so the jack hammers work from 7:30am till dark every day except Sunday. The WTC project is about 4 years from completion.
The hotel believes in loud techno music and uncomfortable seating everywhere in the hotel. The staff said this was a W "soft opening", we thought it a "hard opening".
Rooms were tiny but the site across the street at least interesting! Beds were good and staff tried to be helpful but nothing quite worked from our heating unit to our friends' safe.
Lots of money for a hotel that fell short of what it should be!!!

  • Stayed November 2010, traveled with friends
    • Value
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Helpful?
2 Thank travelerpdx38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Location: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#33 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#164 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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