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“Not worth the hype”

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W New York - Downtown
Ranked #244 of 467 Hotels in New York City
Certificate of Excellence
Linwood, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the hype”
2 of 5 bubbles Reviewed December 22, 2013 via mobile

I booked online, and upgraded to the "cool corner room". When I checked in I was informed this room did not include a view of anything,I than asked for a high up floor and was informed nothing was available. When I got to the room I had a view of ugly halfway done under construction buildings. Their online website should inform what different views are included with the rooms, considering I upgraded and payed more for nothing. Also, in the room they charge $8.00 dollars for a single bottle of water.

Stayed December 2013, traveled as a couple
Helpful?
Thank Jsphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Dear Jsphilly,

Thank you for your valuable feedback. I am truly sorry that you didn't enjoy your time with us at W New York - Downtown.

I hope you will give us another chance to exceed your expectations and stay with again the next time your find yourself in New York.

Please contact me directly if you would like to discuss your stay further.

Warm regards,

Patrick H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,117 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (266)
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Jupiter, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

My girlfriend and I recently stayed at The W for four nights. Let me start off by saying that the front doormen are AWESOME. So polite, helpful..and easy on the eyes. ;) Unfortunately, the friendliness stopped at the front door. The desk concierge could not have been more rude while checking in..and DO NOT GET ME STARTED ABOUT THE DOWNSTAIRS RESTAURANT. We literally saw three separate groups leave over the course of our four days due to the rudeness of the restaurant staff. Horrible service! The bartenders could not even make eye contact..and we visited the bar frequently.
Now, onto the more positive..room service was perfect and beyond expectations. Even brought my friend a complimentary piece of birthday cake . THE VIEW OF GROUND ZERO IS AMAZING. Rooms were great size, clean and spacious. Overall, we enjoyed our time at The W due to the cool front door men and the view. Only thing holding me back from staying again would be the restaurant. We enjoy cocktails & the convenience. The bar on the 5th floor was always dead the entire time we stayed at the hotel.

Room Tip: Higher the room, the better the view
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChaCha7416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Dear ChaCha7416,

Thank you so much for taking the time to provide us with such detailed feedback about your stay at W New York - Downtown.

I am terribly sorry that you had such a poor experience at check-in and in the restaurant. I assure you that these issues have been addressed with the appropriate parties.

We strive to be the best place to stay and play in Lower Manhattan and hope that you will give us another chance to exceed your expectations.

If you would like to discuss your stay further please do not hesitate to contact me directly at 646.826.8600.

Warm regards,

Patrick H.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

This has a great business location downtown if your meetings are there, but it really succeeds as a weekend party hotel, with a very good hip bar. Unfortunately I arrived on a weekend for negotiations on Monday and Tuesday, the papers that were couriered for me to read on the Sunday were lost but subsequently found on the Tuesday. The rooms are small but ok apart from lack of power points and aircon/heating that needs an instruction manual. The staff were very friendly and breakfast and gym quite good. Buy your coffee at Starbucks across the road as hotel coffee was very poor (which says something as I do not normally recommend Starbucks!)
Hotel trading as a hip place but not really up to normal Starwood standard.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HaweaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonita Springs, Florida
Level Contributor
457 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 bubbles Reviewed December 17, 2013 via mobile

Stayed here for 4 days in early January. The "W" is all about about hip and cool and this hotel doesn't disappoint. Rooms are funky, a bit on the small side, but everything is in its place our bathroom was actually quite large. Room service was very good. Staff is always attentive and on the ball, ready to please. The lounge on the 5th floor was ok. Room suggestion, ask for a room on Washington Street so you can overlook the 9/11 Memorial. I would definitely stay here again pet friendly too!

Stayed December 2013, traveled as a couple
Helpful?
Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Hello Kenneth K,

Thank you so much for taking the time to share your experience at W New York - Downtown.

It is wonderful to see that you enjoyed your time with us and that we were able to live up to the W service promise.

I hope you (and your furry family) will come back to visit us soon!

Warm regards,

Patrick H.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
105 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

The place is weird when you get to check in, but room service is great. They kept sending me drinks to me room after bars closed across the street at the Police and Firemans bar. Staff was nice. room service drinks could have been cheaper.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brownard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Dear Brownard,

Thank you so much for your feedback about your stay at W New York - Downtown!

I am so pleased to hear about your positive experiences with our Talent and with the In Room Dining service.

I hope you will come back to visit us again soon.

If you would like to discuss your stay with me, please contact me directly at 646.826.8600.

Warm regards,

Patrick H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 10, 2013

I'm a platinum member at Starwood properties, so I stay at a lot of them each year. This was my first time at this particular property and I found it to be a very mediocre experience. The appearance of the lobby was very trendy and modern, and the rooms themselves are the same. But I also found the rooms to have fewer amenities than any of the other Starwood hotels I've stayed at. I was "upgraded" to a corner room at the back of the hotel that had some of the ugliest rooftop "views" I've ever seen. The problem with being in a corner room is that you get two walls of windows, and the blackout shades don't cover the gaps, so there's sun pouring into your room as soon as the sun starts to rise, and no way to make it darker.

Additionally, as a platinum member, I'm used to amenities such as free water in the room (there was none) and being offered small courtesies upon checkin, but none of this happened. Small things like having zero plugs for phone chargers, etc beside the beds (either side, not even along the walls) puzzled me. Why have such a modern hotel but leave out such a crucial detail? The heating system was also not intuitive to use (and I'm not exactly lacking in brains, it just wasn't easy to use) and even just leaving the heat at one setting, first it would be very hot in the room and then it would be very cool. No consistent heating at all. Also, while I was very happy with having Bliss products in the bathroom, I had grabbed the lotion to take with me to the office and then left it there. Not a big deal, I presumed that housekeeping would have simply replaced it upon cleaning. They did not. None of the products, whether missing or having been significantly used, were replaced. Last, I was very disappointed to find that this hotel does not participate in the green program, allowing us to decline housekeeping for Starwood points. I generally prefer to do this at hotels, as I'm not messy and don't need someone in my room every day cleaning.

Overall, I thought the hotel was fine, but for a price of almost $500/night, I certainly expected more amenities as a platinum member, and if they aren't given to their most frequent travelers, I can only imagine what the experience might be like for those who aren't frequent travelers. In the end, I don't see that there's any reason to actively avoid this hotel, but I also wouldn't recommend it. I think there are many better in the city, especially at that room price.

Room Tip: Don't get a corner room unless you don't mind having the sun coming in at all hours. They...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank angelaw919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Dear Angelaw919,

Thank you for taking the time to provide such detailed feedback from your most recent stay at W New York – Downtown.

As a well-seasoned traveler your comments are invaluable to us and allow us to highlight areas of opportunity in providing you with a true W Experience.

I assure you this does not reflect the W service promise, for which we pride ourselves. I cannot apologize enough that we were unable to deliver on this occasion to such a valuable and loyal Starwood Member.

I would love the opportunity to further discuss this in person. Please feel free to contact me directly anytime at 646.826.8600.

Warm regards,

Patrick H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trabuco Canyon, California
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

This hotel is very nice - but you need to ask for what you want. They will stick you in a small room - ask for a better room with a view. There are coffee makers available, but you have to ask for one, they won't automatically leave it in your room. There is complimentary water in the room, if they remembered to stock it. If not - be sure to ask for some. Great location, close to subway and very nice hotel!

Room Tip: You don't want to be on the corners. Double beds provide a larger room.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJA735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this review, December 31, 2013
Dear JJA735,

Thank you for your feedback about your stay at W New York – Downtown.

I have taken note of our opportunities to better serve our guests and make sure that our team better outlines our Whatever/Whenever service promise.

I hope you will come back and visit us again soon!

If you would like to speak with me directly about your stay, please contact me at 646.826.8600.
Warm regards,

Patrick H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Location: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#33 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#163 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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