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“great downtown option”

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W New York - Downtown
Ranked #239 of 469 Hotels in New York City
Reviewed October 26, 2013

Let's start at the beginning.

The bell / valet servicemen who greeted us were exceptionally friendly and helpful throughout our stay.

The reception team were welcoming and efficient. The lobby design is a bit spacey and, since we arrived late at night, was lit more like a club than a hotel, complete with dj and loud thumping music. The kids (teens) were very impressed.

The rooms, with a view of ground zero, were small but sufficient. I wasn't a huge fan of the spacey design concept, but again, the teens loved it. I did, however, like the window seat. More hotels should have them.

Stayed: October 2013, traveled with family
Thank ExpatTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 15, 2013

Dear ExpatTraveler2,

Thank you for your review of your experience at W New York – Downtown.
We are pleased to hear that you had nice interactions with our Talent and hope that we were able to exceed your service expectations during your stay.

We are sorry that our design narrative did not meet your tastes, but do hope that we were able to make up for it in other areas!

When you are planning your next adventure in New York, we hope you will think of us.

If you would like to discuss your stay further, please do not hesitate to contact me directly at 646.826.8600.

Warm regards,

Patrick H.
General Manager

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Reviewed October 22, 2013

We stayed here for a belated anniversary trip, and from start to finish, the service was terrific. We arrived first thing in the morning, and they had our room ready for us. They also upgraded us and left a bottle of sparkling wine in our room to celebrate our anniversary. Such a thoughtful touch!
The room wasn't massive, and not a lot of counter space in the bathroom, but there were some clever uses of space in the room and it had a great view of the new Freedom Tower and 9/11 memorial.
Lots of great places to lounge in the lobby to check email (free wifi), and the gym was well-equipped, although had to take two elevators to get to it from our room.
While it is in the financial district, it's easily accessible to the subway, and a nice walk up to Soho or over to Seaport/Brooklyn bridge.
I would definitely recommend this hotel and stay again!

  • Stayed: October 2013, traveled as a couple
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Thank Michellybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 15, 2013

Dear Michellybean,

Thank you for taking the time to review your stay at W New York – Downtown.

It is wonderful to hear that our Talent was able to spoil you a little bit on your Anniversary trip. We strive to be the best place to stay, live work and play in Lower Manhattan and we hope that we were able to meet that mark for you.

We do love a celebration at W New York – Downtown and hope you will make this an Anniversary tradition!

Please feel free to contact me anytime at 646.826.8600 if you would like to speak further about your experience.

Warm regards,

Patrick H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Always overly trendy this brand, but here desk, doorman and concierge service warm and friendly. Bar understaffed. Except for the view, I wouldn't drink here. Get the Freedom Tower room view; wonderful to wake up in the morning to this symbol. If it is vacation, still a good location; getting around is what the subway is for. If W was not so full of itself and clean lines, it would put a shelf under the bathroom basin for ones toiletries for guest convenience.

Stayed: October 2013, traveled with family
1  Thank TravelbeeSantaFe_NM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 15, 2013

Dear TravelbeeSantaFe_NM,

Thank you for your detailed feedback about your experiences at W New York – Downtown. It is wonderful to hear that your interactions with our Talent were warm and friendly … we certainly strive to provide that feeling for our guests.

We also appreciate your comments about the Living Room Bar & Terrace. I have addressed your feedback about being understaffed with our team and hope that on your next stay you will give us a chance to improve your impressions of this amenity.

Finally, we will certainly take your notes about better storage in our WC’s and look for ways to improve on this detail

If you would like to speak further about your stay, please call me directly at 646.826.8600.

Warm regards,
Patrick H.
General Manger

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Reviewed October 16, 2013

Choosing this hotel was relatively simple since we are familiar with the W Brand. We first experienced W in Washington with its very cool vibe, and very friendly experience. Using priceline, we purchased our stay for the Canadian Thanksgiving/Columbus Day weekend. This W is easy to get to from LGA Airport (as any other destination in Manhattan) using the subway (via taxi to get to the subway - but I digress). Check in was longer than expected. This was not the hotel's fault since the gentleman in front of me had just under 1000 questions feeding our wait time. Thinking back, perhaps another associate could have been called to front desk check us in.

Our room was a pleasant surprise of high level, spacious corner room. The corner room was a known, but the spaciousness of the "cool corner room" in Manhattan is a treat. This is a 3 year old hotel overlooking the 9-11 memorial. Probably the best view of the memorial in the immediate area (see pics below). All the furnishings are in perfect working condition and shape. The bathroom fixtures are also noticeably "different" which reminds you are at a the W. Soaps, shampoos, creams are excellent quality and worth "grabbing a couple extra". The bed was a comfortable queen with a duvet on top which added to it being comfortable. Pillow's a little too soft... different strokes, I guess.

One pain in design - the reception and check in are located on the fifth floor. In order to get to your room, you had to take the elevator off street level, proceed to the fifth floor, navigate yourself through the lobby traffic and THEN get into another elevator to your suite. If you were in a bit of a rush, it would be frustrating. Thankfully the elevators are relatively quick.

If you thought this review was helpful, click on "helpful"... thanks

Room Tip: high up, overlooking 911 is probably the best
See more room tips
  • Stayed: October 2013, traveled as a couple
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1  Thank hugemountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, Manager at W New York - Downtown, responded to this reviewResponded November 15, 2013

Dear Hugemountain,

Thank you for your feedback about your stay at W New York – Downtown. We are very proud of our location and all that Lower Manhattan has to offer as well of our views of the City and the 9/11 Memorial … we are pleased that you found this an enjoyable part of your stay and appreciate all of the pictures!

We are sorry that you found our layout a bit challenging during your stay. This design decision was made to better ensure the safety and security of our guests as we are in such a high traffic location. We do hope you were able to enjoy the coffee and tea offered in the morning or the Living Room Bar & Terrace in the evening as you walked through to get to your room.

Thank you again for taking the time to post such a detailed account of your adventure at W New York – Downtown … we hope you will come back to visit soon!

If you would like to speak with me further about your stay, please call me directly at 646.826.8600.

Warm regards,

Patrick H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

This was a special trip for my partners 40th birthday, the hotel delivered in making this a very special stay, providing a room upgrade, bubbly, birthday cake & complimentary drinks. The hotel makes personal and quirky touches that makes you feel valued, the service was exceptional and the staff were helpful & polite.
The room was great, good views, excellent location for exploring New York. I would highly recommend this hotel and would definitely stay again.

  • Stayed: September 2013, traveled as a couple
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Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 12, 2013

Dear Jennifer L,

Thank you for choosing W New York – Downtown for such an important birthday! As you know by now, W loves to have fun and we are incredibly happy that your experience was everything you hoped it would be for your big celebration.

Our goal is to be the best place to stay, live work and play in Lower Manhattan and we hope that your holiday at our property met that mark.

We sincerely appreciate you taking the time to write to share your experiences with us … we hope to see you next year so that we can celebrate 41!

If you would like to chat further about your stay please feel free to contact me anytime at 646.826.8600.

Warm regards,

Patrick H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

Great Location overlooking the 9/11 memorial. At night if you are high enough you can see the Memorial Lit up, which you can't see from the ground. The outside bar looking over the memorial is also nice but the price of the drinks are high, even for NYC. The beds are very comfortable and like the sitting area on the window sill. Do not like the sliding door for the bathroom, feels like it never really closed. The BLT restaurant is a plus, had a great breakfast there and have been to other BLTs for dinner.

  • Stayed: September 2013, traveled with friends
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Thank davismm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 12, 2013

Dear Davismm,

Thank you for taking the time to write about your experiences at W New York – Downtown. We are very proud of our location and the views from our property and are pleased to hear that this added to your stay.

We are also happy to hear that you enjoyed our Living Room Bar & Terrace as well as BLT.

I have made a note about your concerns with regard to the drink prices and the bathroom doors and will definitely explore further with our team.

We hope you will come back to visit us again soon. If you would like to reach me directly for any reason please call at 646.826.8600.

Warm regards,

Patrick H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

The website and other reviews made my boyfriend and I excited about choosing this hotel. I used a lot of credit card points and was highly disappointed. The hotel was slightly confusing to get into, as there are also residents who live there. The pictures of the lounges and bar area were a bit deceiving in appearance. We sat down at the bar during a slower time of the day, and were not helped for quite some time, in fact others who sat down after us were waited on first.

We left our room before 9 one morning and had to ask them to clean it at 6 that night, as it had not been done.

I realize this is New York and the hotel rooms are smaller than others, but I have stayed at a very nice hotel in the same area with much more bathroom space.

Positives are that the view of the Trade Center Tower is amazing and due to the location there is not a lot of noise from the streets.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Amanda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick H, General Manager at W New York - Downtown, responded to this reviewResponded November 12, 2013

Dear Amandavick,

I am very disappointed to hear that W New York – Downtown did not meet your expectations. We strive to be the best at what we do and we clearly fell short during your stay.

I hope you will consider giving us another opportunity to provide you with a better experience.

If you would like to discuss further, please call me at 646.826.8600.

Warm regards,

Patrick H.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Downtown

Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Location: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#32 Spa Hotel in New York City
#146 Romantic Hotel in New York City
#157 Family Hotel in New York City
#164 Luxury Hotel in New York City
#176 Business Hotel in New York City
Price Range: $206 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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