We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incredible Stay in the City”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
W New York - Downtown
Ranked #245 of 468 Hotels in New York City
State College, Pennsylvania, United States
1 review
“Incredible Stay in the City”
Reviewed May 6, 2013

I treated my girlfriend and I to a weekend in NYC and spent Friday night in the W Downtown. We heard great things about the hotel, and it more than met all of our highest expectations. The corner room we stayed in was nothing short of spectacular with an incredible view of the Freedom Tower and the 9/11 memorial. The architecture of the lobby and the room was very cool. My girlfriend was in love with all of the bath and shower amenities. Everyone at the hotel was very nice and helpful at directing us where to go. The only difficulty with the stay was not wanting to leave the room!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, May 15, 2013
Hi Drew G,

Thank you for taking the time to share your recent experience with us. We could not be happier to have exceeded your expectations. We would love to see you again.

Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,135 reviews from our community

Traveler rating
    458
    414
    159
    75
    29
See reviews for
173
351
81
307
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
Reviewed April 26, 2013

Comfortable room with a great view of the World Trade Centre memorial and the Freedom Tower. Great location downtown. Breakfast is not a buffet so allow at least 30 minutes for fresh cooked fayre. Nice and leisurely, though would like it to be a little swifter during the week. Breakfast was good quality. Bar and reception area is nearer a night club rare than hotel lobby which is different. Balcony of the bar overlooks the WTC. Altogether so far so good. Attentive staff are helpful.

Some Gym equipment was broken. Disappointed there is No pool, sauna or steam room.

Room Tip: Ask for a room at the front of the hotel for a view of the WTC
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David24601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, May 3, 2013
Hello David24601,

Thank you for your comments, we are so happy to hear you enjoyed your time with us. It’s great to hear all the positive feedback especially about the service from our team. Hope to see you again soon! If I can be of any further assistance, please contact me at GMWolfgang.Wehen@whotels.com.


Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Massachusetts
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 22, 2013

Typical W feel of trying too hard to make 40 year old business men feel they are hip.

It is a pain having to switch elevators at the 5th floor lobby... An area the keep "club" dark and is miserable to navigate.

Room was nice, small, and unadorned... But ok.

No major complaints, but surely there is better.

Stayed April 2013, traveled on business
Helpful?
1 Thank TravelwithBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, May 3, 2013
Hello TravelwithBrown,

Thank you for taking the time to share your most recent experience with us. While I understand this wasn't one of your favorite location, we hope you’ll come back and visit us again soon! If I can be of any further assistance, please contact me at GMWolfgang.Wehen@whotels.com.


Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed April 18, 2013

Having stayed at the W downtown a few months prior, I was treating my sisters to a night in the city and decided to go for this hotel again as it was so good the last time and the location/connections are fantastic! Second time round, the wonderful team at the W did not disappoint. We were checked in by JaVonn who was very friendly, got to the room, which was impeccably presented, clean, bright and with a great view of the memorial.

We had some 'Wheels' booked for later (the hotel's complimentary guest drop off service) but were told when we arrived for the reservation that the Acura was stuck in traffic and our reservation could not be honoured. 7PM on a friday in Manhattan is pretty sketchy anyway, but how would we make our reservation for dinner with no way to get there? This is where the team really shined...they apologised and offered to pick up the tab for our cabs there and back (i don't think this happens often but who am i to say?), and were very amicable when we returned to the W living room, chatting with us and making us feel very welcome. Upon return to the room, a little set of gifts was waiting on the table with a lovely handwritten note from Chelsea.

you made our Manhattan night out all the more special and memorable, and the team at this W need to be recognised for their professional, discrete fun and friendly approach - a great example of what customer service should be. They really did go 'above and beyond' my already high expectations I have come to get from W Hotels. I will definitely be staying again when i return! The only thing i would say was that i enjoy the W living room DJ mixers, they come up with some very unique and atmospheric beats (Check their app!), but the DJ on that night didn't seem to be playing regular songs instead of being a bit different and original. It's such a small thing that it's hardly worth mentioning!

Many thanks to Chelsea, JaVonn, and Robert and team W Downtown. Again!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammccrimmon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, May 3, 2013
Hello Sammccrimmon1,

Thank you for your comments and recognizing Chelsea, JaVonn, Robert and team W New York - Downtown. We are so happy to hear that you enjoyed your time and hope to see you again soon!


Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed April 15, 2013

Fantastic welcome from lovely staff for our family including a 4yr old and 9 yr old. They will never want to stay anywhere else after our stay. We had 2 interconnecting rooms with great views over the 9/11 fountains. Extremely comfy beds - none of us had any difficulty sleeping! V well situated for getting out and about - all the main attractions are within easy reach. great atmosphere in the bar and restaurant area. Really lovely to grab a free tea or coffee and sit in the lounge while we planned our daily outings. quite a few local cafes and diners if we wanted a change from the hotel restaurant. although it's in the financial district it has plenty for tourists to do. Very relaxing chilled out week for us! Thanks to everyone at the W. We had a great time!

Room Tip: Ask for a room overlooking the memorial - great view.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, May 3, 2013
Hello Louise D,

Thank you for your comments we are so happy to hear that we have officially spoiled your kids with the W Brand. It seems like you really enjoyed your time with us and we hope to see you again soon!

Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
141 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 13, 2013

This hotel s directly across from the 9/11 memorial. Near the WFC. This is a. Dry cool hotel where a dj plays house music in the lobby after 600. The king beds are great. My only issue is that you have to switch elevators in the lobby. This is the same in London and Fort Lauderdale. I hope W doesn't continue with this annoying feature. No pool

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barrygibbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, April 14, 2013
Hi Barrygibbon,

Thank you for taking the time to share your recent experience with us. Our team takes great pride in providing the type of stay you described. If I can be of any further assistance, please contact me at GMWolfgang.Wehen@whotels.com.

Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 8, 2013

This hotel is beautiful. Ultra modern, very clean, and friendly staff.
The room was probably a little bit bigger than a normal NYC room- which is still small, but its decorated so well and so clean that it doesn't feel as small. They fill the bathroom with Bliss products, which are incredible. The only complaint I can think of is that the shower leaks out onto the floor and there is no vent or fan in the bathroom. Don't worry about the floor- there are loads of fluffy white towels. Complimentary robes too. They also supply great coffee, tea and a rockin' mini bar....expensive, but worth it when you don't want to leave the room. Oh, 24 hour room service with a kids menu as well. We requested more coffee and they were there in minutes. Housekeeping was very good as well, and extremely nice.
The area is across from Ground Zero, and it is an extremely busy part of town in the morning and afternoon, at night it's fairly quiet. We faced Ground Zero and were never affected by the noise.The hotel is close to the subways. I got a great deal on the room; I think the construction of the freedom towers across the street may deter people. The restaurant also had a beautiful bar and restaurant, however, we had a toddler with us so it wasn't really a kid friendly atmosphere- very dark and chic, would have loved to had a drink there. Front desk staff great, they gave my son a little car to play with, and were always smiling and helpful, check in was a breeze. Really great experience.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, April 14, 2013
Hi Karen E,

Thank you for taking the time to share your recent experience with us. It was our pleasure to make your escape with us enjoyable. I am sorry you did not get to experience our Livingroom Bar. Hopefully we will see you again and make sure that you do. If I can be of any further assistance, please contact me at GMWolfgang.Wehen@whotels.com.

Best Personal Regards,
Wolfgang Wehen – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Financial District
New York Marriott Downtown
New York Marriott Downtown
#200 of 468 in New York City
1,780 reviews
Financial District
Club Quarters Hotel, World Trade Center
Financial District
Courtyard New York Downtown Manhattan / World Trade Center Area
Courtyard New York Downtown Manh...
#355 of 468 in New York City
97 reviews
Show Prices
Show Prices
Show Prices
Financial District
Andaz Wall Street
Andaz Wall Street
#120 of 468 in New York City
2,892 reviews
Midtown
W New York
W New York
#316 of 468 in New York City
4,256 reviews
Financial District
World Center Hotel
World Center Hotel
#104 of 468 in New York City
899 reviews
Show Prices
Show Prices
Show Prices

Been to W New York - Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Location: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#33 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#164 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, TripOnline SA, Ctrip TA, HotelPower, Cheap Tickets, getaroom.com and HotelQuickly so you can book your W New York - Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Downtown Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing