I booked my room a month before Hurrican Sandy hit and I was concerned because I had to stay in the downtown area near Battery Park City but the hotel remained closed until just before my arrival. (All of the other hotels in the area were closed as well.) The W website had a directly email for information and the general manager assured me that they would be open to welcome me. I arrived on what was their first day open after cleaning up after the storm and I have to say that they really had their operation going full-speed-ahead. I was greeted warmy by doormen/bellmen and registration was a breeze. I was in room 2107 without delay.
My room faced north and I looked upon the WTC/Freedom Town/9-11 Memorial site (see pics). By NYC standards the room was pretty roomy (if you've stayed in NYC before you know that even pricey hotels often have smaller than average rooms). The bed, as always, is comfortable and the design is very modern: zebra-pattern carpets, lizard-skin pattern bathroom tiles; it's just really cool interior design. Oh, bar area is really nice too, a number of my friends met up in the "Livingroom Bar" and had several rounds before dinner.
The bathroom is very bright and minimalist with a pocket door. Although I liked the bathroom, I think that someone with a lot of toiletries would be frustrated wtih the lack of counter space around the vanity. My room had no tub, just a glass enclosed shower stall with a frosted-glass wall separating the shower from the room.
A bottle of water is provided and a welcome box of small salted gourmet toffee. Robe, iron, hair dryer, and safe are all there. They also offer the Acura Experience but you must plan ahead a bit.
My only complaint is that my room was near the ice machine and what I think was a service door because I could hear the ice maker motor running from time to time and once at 3:10 a.m. a maintenance worker's press-to-talk phone volume while in the hallway was so loud that it woke me up.
I read others' reviews that complained about the entry/lobby/bell stand but I don't see what the problem is. I was greeted warmly and directed to take the elevator up to registration. Baggage hold is at the ground level so make it when you need to leave. Also, although I was facing the WTC construction site, I didn't have a problem sleeping to 9:00 a.m. every morning; yes, there was construction noise but it's NYC and there is always gong to be some noise. If guess if you're a really light sleeper, try a room facing south.
Kudos to the staff for getting things up and running so quickly while all of the other hotels in the immediate area were still recovering from the storm. (The Marriott next door was still pumping water out of the basement.)
- Official Description (provided by the hotel):
- W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more less
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- Also Known As:
- w New York - Downtown Hotel New York City