I fully appreciate the extreme weather that NY has faced this week and it was not entirely surprising that the W NY Downtown should be closed.
However what has shocked me has been the complete disregard the hotel has had for its guests:
Over the past 48 hours i have received numerous conflicting emails from the W and Starwood Preferred Guest services stating that the hotel was both open and closed. Finally this evening I have found out that the hotel is indeed closed and will remain so for the rest of the week and that i should make alternative arrangements at my own expense.
The hotel has said that it would refund the cost of my booking, but that it would not arrange replacement accommodation. Clearly, since the storm hotel costs have sky rocketed but the hotel and the Starwood group feels that it has no duty of care to its guests in this regard.
I have found alternative accommodation which will cost me an additional ca. $500 which the Starwood group has managed to extract from the sorry situation that New York finds itself.
Poor show to profit from such circumstances i feel.
- Official Description (provided by the hotel):
- W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more less
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- Also Known As:
- w New York - Downtown Hotel New York City