This property is beautiful - great views of the WTC site and a very stylish lobby. The lobby, while very cool, can feel a little crowded and loud.
The customer service is not attentive. When I arrived I stood at the desk for a while before anyone came over. I think the staff was watching a youtube video or looking at something on the internet - they were all crowded around one computer and didn't notice that I was standing there for a while. Also, I was overcharged on my hotel folio. I sent an email to the GM's email address as instructed on the folio, but I got no response.
- Official Description (provided by the hotel):
- W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more less
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- Also Known As:
- w New York - Downtown Hotel New York City