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“Didn't disappoint on second visit”

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Kimpton Hotel Eventi
Ranked #39 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Melbourne, Victoria, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Didn't disappoint on second visit”
Reviewed September 25, 2013

From the moment I was greeted like an old friend by Kevin at reception, I felt like I was home at the Eventi. Perhaps he detected my slightly frazzled demeanor after a mix up at JFK. The hotel is very handy to nearly everything being at the Chelsea end of Midtown. And it's not in the middle of a depressing "hotel row" but in a modern building on 6th Ave.

I was offered an upgrade by email a few days before arrival. It's worth it. I was given a corner room on the 12th floor with a great view of the Empire State Building out the window. Nothing says that you're in the Big Apple more than when you pull back the curtains in the morning and there it is!

The staff were always pleasant and helpful. I left a small tip each day for housekeeping and was amazed to receive a hand written thank-you note on a few occasions. (I stayed there for nine nights) Patrick at the front desk was more than happy to spend time sorting out my tangled web of reservations (I had the 9 nights spread across four separate bookings). And there was always a big smile and greeting from the doormen and the staff at the nightly wine reception.

By the way I was there during the US Tennis Open and it was great that they had appropriately themed evenings. Being able to sit on the terrace with a glass of vino, watching the tennis on a giant screen attached to the building opposite while mingling with other guests made for a really great end to each day.

Just a few things. The elevators there have a mind of their own and you often have to wait for some time during busy periods. And don't rely too much on the complimentary tea/coffee in the lobby in the mornings. On a few occasions it had run out, and despite being told more would be coming it often didn't. Especially in the last half-hour of the allotted time. But there's Starbucks and Gregory's nearby.

One final thing. There's nothing worse than trying to read in bed with only a dim bedside lamp to light the room. The Eventi has bright book reading lamps on goosenecks on both sides of the cot. Perfect!

  • Stayed August 2013, traveled solo
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Helpful?
1 Thank TravelCynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (984)
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English first
Leicester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2013

We stayed for 4 nights at the beginning of September.
The hotel itself is in an uninspiring location, the area around the hotel is a little rough.
The hotel in is clean and well looked after, I agree with a previous reviewer that the towels in the rooms are not great and a couple of ours were discoloured.
The beds are very comfortable, we were on the top floor so not to much road noise
Our safe in the room did not work on arrival but was fixed immediately.
The staff are excellent. Very helpful and friendly.

Room Tip: The top floor is 23, not much noise, but you may have to pay for the upgrade.
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  • Stayed September 2013, traveled with family
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Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Rhode Island
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 24, 2013

My wife and I wanted to like this hotel. We spent our anniversary here and picked it over several other nice looking hotels.

For the record, we come to NYC 1-2 times a year and have stayed multiple times at other Kimpton properties. I'm a Kimpton card holder.

Checking in, we noticed that the floors were not very clean in the room and that some things appeared a little rundown, such as the curtains which were frayed at the bottom. This hotel offers no ice bucket and no ice dispenser on the floors. When my wife called down, she was told that they would send ice up. A half-an-hour later no ice had come and we had to call once again.

The air-conditioning system was very weak and we had to open the window both nights we were there. The towels were inferior quite frankly. They looked something out of a low end chain hotel; they were discolored and felt rough. The water pressure in the shower was weak. For the entire weekend stay we were left one small bar of soap for the sink and the shower. By this, I mean one bar and one bar only; not one bar for the shower and one bar for the sink.

Having left a nice tip on the next morning we expected the room to be clean. When we arrived back at our room we discovered that the floor had not been cleaned properly, there was only one roll of toilet paper that had already been opened and was partially used, and the floor was dirty. Looking down, I noticed a red pill on the floor that neither my wife nor I had dropped.

We visited the restaurant area and were surprised to find that the carpets were dirty and stained. The hostess was not very welcoming, seeming agitated by our presence.

Unlike the Muse Hotel, when we entered this property the attendants and clerks were huddled up at the desk talking to each other and did not welcome us as the Muse hotel does. I don't mean just once, I mean on multiple occasions when we entered the hotel. In a way, I realize this is a small thing but it's a big thing too.

The worst part of our stay with this hotel involves our daughter. She called the hotel to a try to get a bottle of wine and some sort of snack sent to room to celebrate our anniversary. She told us that she eventually was sent to somebody who had an accent so thick she couldn't understand him. After some difficult communications, she was told that that was something that could not be done. When she asked if they could simply send a snack such as a room service cake to the room for our anniversary and she was told that yes, that could be done but she would have to fax her drivers license and credit card information to the hotel in order to do it. Shocked, she declined to do this for obvious reasons.

On the morning of check out, I went downstairs and talked to the clerk, Patrick. I told him that we had several problems with the hotel and I told him about the problem my daughter had. He explained to me that that was hotel policy I was left with the impression that it was the 'way it was' and there was nothing he could do about it. I don't mean to imply he was uncivil or discourteous; he was not. But he offered no apologies or other solutions. The big problem for me here is that Patrick never asked about the other problems I had told him we had. Had he done so, I would've explained about the issues with the room that were really unacceptable for the amount of money we paid.

Again, we have come to New York City many times. Unfortunately, this hotel is simply not worth it for the amount of money paid.

  • Stayed September 2013, traveled as a couple
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Helpful?
8 Thank captacoustic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerEventi, Manager at Kimpton Hotel Eventi, responded to this review, September 30, 2013
captbanjo,
Hey it looks like we missed our mark in regards to your overall stay with us and for that we are truly sorry. We have used all of your feedback with members of our team in hopes to improve our consistency. We hope to see you again and get the chance to win you back. Thanks!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
Reviewed September 23, 2013

My girlfriend and I stayed at the Eventi in June for a few days while visiting friends. From the first moment we stepped into the hotel, we were greeted by a welcoming staff who was more than willing to go the extra mile. We arrived a bit earlier than our check-in time, but the staff was more than happy to take hold our bags and take them to our room as we explored the city. They gave us great ideas for restaurants and places to see during our stay. The room and amenities themselves were exquisite. The room was comfortable, clean and inviting with a fantastic view of the city. Everything you could want from a hotel room! I would definitely stay at the Eventi again for the friendly staff, decor and overall quality. The daily wine hour was a great way to unwind after a long NYC day!

Room Tip: The suite was a great way to stay. Very comfortable and didn't have that cramped feeling.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 23, 2013

I'd stay here again based solely on our reception on arrival and departure! I wish I remembered her name, because the woman who checked us in and out was so kind, genuine and accommodating, she left us with a great impression. We were celebrating a birthday, and it was icing on the cake that we were upgraded to the penthouse (23rd floor) with sweeping city views, a bottle of champagne and a cupcake!

The room was small and simple, but centrally located, comfortable and clean. The Kimpton extras of free Wi-Fi and some complimentary mini bar snacks also leaves a great impression.

The only negatives, if that, would be some mediocre dining recommendations from a concierge and a verrrrrrrry late visit from housekeeping. I'd stay here again, and recommend it to others, in a New York minute!

Room Tip: High floors have spectacular views.
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Iregeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

This hotel was a geat stay!
Not only was the hotel immaculate and beautiful, the front desk was Amazing. They were busy due to fashion week , but not to busy to treat me as as an individual. I was greeted with sincerity and warmth. Not just "business" sincerity. The front desk was helpful with my questions about the perfect cup of coffee and to talk about my pets, which I was ecouraged to bring with me on my next trip because the people at the desk do dog walking.they were also very professional and were able and willing to meet my needs during my stay.
I typically travel to NYC on business. , and although this beautiful hotel is located in the wholesale district of Korea town, the subway was only 2 blocks away, and they could get a cab for me any time, day or night. Although I am a smoker, it is a non smoking hotel and they have made a convenient location outside for people like me. It was not an issue.
My room was amazing! With the most comfortable bed and best view ever. This hotel was a gem, with many spa amenities, and full of kindness and comfort , and I felt rich without having to empty my pockets ! I look forward to bringing my husband! So many gret reasons to stay here, what luxury!

  • Stayed September 2013
    • Value
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Helpful?
Thank TRuff3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2013

The hotel is great. It's a very short walk from Penn Station, so it's ideal for anyone arriving to Manhattan by train. The staff was very friendly. The rooms were great, although the walls aren't the most soundproof they could possibly be. This was my second stay at the Eventi and I would definitely stay again in the future.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Eventi

Property: Kimpton Hotel Eventi
Address: 851 Avenue of the Americas, New York City, NY 10001-4101
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #39 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton Hotel Eventi 5*
Number of rooms: 292
Official Description (provided by the hotel):
Kimpton Hotel Eventi redefines what it is to be a Manhattan hotel. Kimpton Hotel Eventi is an experience as much as a destination. Kimpton Hotel Eventi's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Kimpton Hotel Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues. Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more   less 
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