I have stayed at the Trump Soho a few times in my trips to New York. The property is fantastic, the rooms are very clean and spacious (specially for NYC standards) and it is one of the few hotels in the city were you can be guaranteed to get a deep soaking tub.
Unfortunately, during my last Christmas trip the service experience was not exactly stellar. My husband and I fell sick during our stay and we did not exactly feel supported by the concierge people. However, after complaining to the GM, things started to be better and in the end they did correct the situation to our satisfaction.
While travelling around the world, specially far from home, service is what makes or breaks a hotel experience. In this case, I hope this was a one time thing, because I do like the hotel and I would definitely like to come back in the future.More
- Free Wifi