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“Liked the hotel, not the vibe”

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Trump SoHo New York
Ranked #113 of 467 Hotels in New York City
Certificate of Excellence
NSW
Level Contributor
129 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Liked the hotel, not the vibe”
4 of 5 bubbles Reviewed October 23, 2012

The hotel service was impeccable, the room was gorgeous, but I didn't like the vibe in the lobby. Sometimes I wondered what alternate universe I had landed in! As another reviewer noted, lots of size O models, and during our stay they were not at the pool but sitting on each other's laps sipping cocktails in the lobby in the evening. I know this has nothing to do with the quality and service of the hotel itself, but it made me feel uncomfortable walking through to the elevator! Buffet breakfast was included with our package, but I completely agree with other posters that it is not worth it. A small selection of fruit, baked goods, and a couple of hot items, with a five star price. Overall, it was nice but I wouldn't stay here again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AngieNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (820)
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Gentofte, Copenhagen, Denmark
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

Our family of 5 stayed at a penthouse suite on the 42nd floor. At arrival we had the option of paying a fair amount extra for an upgrade. The views were stunning at all times. Service is first class and very friendly. The beds are most likely the best in any hotel we have ever stayed in.

Room Tip: Corner suites or rooms would be my favorite and consider upgrading once you arrive for check -in
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tage R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
156 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
5 of 5 bubbles Reviewed October 19, 2012

We stayed for two nights in August. It's a lovely hotel with very good staff. They were welcoming and helpful. We had a lovely room with a great view of Manhattan, it's definitely worth upgrading. Lying in the bath watching the Manhattan skyline is pretty cool!

The room was spacious and comfortable although I would have liked a door on the bathroom. The bed was very soft and the cashmere throw was a nice little touch. Decent sized robes, good slippers, lots of fluffy towels and generously sized bottles of toiletries were all provided.

There is also a microwave and a well stocked mini bar and you are allowed to remove the bottles and put your own inside (hallelujah a hotel that realizes guests may have to chill medicine and not want to pay as soon as a bottle is moved!)

The hotel is surrounded by offices and warehouses and is a 5 min stroll from the shops and restaurants of Soho. It's a great location if you want to explore southern Manhattan.

Breakfast in the hotel is pricey but if you want a more authentic NY experience try Amelia's diner just a 100 yards from the hotel.

There is a rooftop pool however we were too intimidated to actually use it! In all my years of travelling this is the first time I've ever felt like this in a hotel! We found ourselves surrounded by size zero "models" in dry clean only bikinis who looked like they were in a fashion shoot. We both felt much too embarrassed to expose our normal size, wrinkly bodies!!! That of course is not the hotel's fault.

All in all a very pleasant stay.

Room Tip: Definitely worth upgrading to get a room with a view
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  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank gill63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

I stayed here with my mom and friend over a weekend in January. It was super cold out, but it just meant that we got to spend more time at this fantastic hotel! We stayed in one bedroom suite on a higher floor and what a view!!! I posted a picture of it... simply amazing, you can see all the way to Central Park. The rooms were cozy even with the floor to ceiling views of the city, and the bed was one of those you never wanted to get out of. Fabulous bathrooms also with amazing view of the city. The service was great and staff very friendly... one of the better hotels I've stayed at in NYC.

  • Stayed January 2012, traveled with friends
    • Value
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Helpful?
Thank chairsntable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 25, 2012
Dear Catie B

Thank you for sharing your experience with the Tripadvisor community. I am pleased to hear you enjoyed the views from your floor to ceiling windows and the comfort of our beds. I look forward to welcoming you back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

This review is long overdue as we stayed at Trump Soho for nine nights in the middle of August. We booked a standard room but upgraded to a one bedroom suite as the bathroom is open plan and there was no door. There were three of us from Australia and we had a really wonderful stay partly due to the amazing service at this property. We were lucky enough to meet Gaby on the front desk whose genuine warmth and hospitality is hard to find anywhere. We really felt that she went above and beyond in order to make our stay special.
The property in itself is very nice and in my opinion you cannot beat the location. The pool service is great, the gym never crowded and the doormen are also very helpful. Why would you want to stay anywhere else in NYC! Cannot wait to return. Thanks again Gaby.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Indi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 25, 2012
Dear indi7

Thank you for sharing your feedback at the Trump SoHo. I appreciate your kind comments about our doormen and Gaby and will be sure they are recognized. I look forward to your return visit and please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 17, 2012

Stayed at Trump Soho last May so this review is coming a bit late. Stayed in a one-bedroom suite, because of the layout the living area was quite spacious but the bedroom a bit small although the views were amazing so no complaints there. Traveled with my husband and our 4 month old daughter, the hotel was surprisingly family friendly. Breakfast was at their small cafe and it was nice and quiet so perfect to bring along our baby (who was always sleeping then). Service was excellent and efficient and always very friendly. Definitely recommended.

Room Tip: The higher the floor the better.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junebug75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 25, 2012
Dear junebug75

Thank you for staying with us at the Trump SoHo. I appreciate you sharing your family’s experience and thank you for the nice comments about our staff. I look forward to welcoming you and your family back in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 17, 2012

This truly is a fantastic hotel. Great room and great location. However it is let down by a terrible billing system that caused issues for us on checkout and others who were checking out at the same time. We had disputes over a number of items that were double billed etc and even billed after we checked out. Beware.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, October 25, 2012
Dear VWSydney

Thank you for sharing your experience at the Trump SoHo. I am happy to hear that overall you had a fantastic stay with us and enjoyed your room and our downtown location. I would be happy to discuss any billing concerns personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump SoHo New York

Property: Trump SoHo New York
Address: 246 Spring Street, New York City, NY 10013-1521
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in New York City
#30 Business Hotel in New York City
#62 Family Hotel in New York City
#85 Romantic Hotel in New York City
#90 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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