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“Could be amazing! ”

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Gansevoort Park Avenue NYC
Ranked #86 of 470 Hotels in New York City
Certificate of Excellence
Reviewed November 9, 2013 via mobile

This hotel could be amazing. It looks great, the location is great and most of the staff are excellent. But world of caution: for the price I expect more. Some of the staff are arrogant and not friendly. Julia at the front desk has a cold and unwelcoming attitude. The afternoon concierge man was unhelpful; yet Jane could not have been more helpful. The rooms soundproofing is questionable and you can hear every garbage truck at 3am. We got ripped off at the restaurant for lunch which is a shame as the food was good and the setting is amazing. So for mine given the price I want it to be right! And on many levels this hotel falls short.

Stayed: November 2013, traveled as a couple
3  Thank Zhangram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 12, 2013

Dear Zhangram,

Thank you for the review. First of all, we’re delighted you enjoyed the ambience and location of our hotel. We strive to provide friendly and hospitable service to our guests and are disappointed you did not feel this way. That being said, we are looking into your incident with our team members to ensure future stays are positively memorable. On another note, if you try Asellina again, take advantage of their special prix fixe lunch menu for $18. Please your palate with an appetizer and an entrée or an entrée and dessert. We would love the opportunity to go above and beyond your expectations! Please feel free to contact digital@theghg.com with any questions or further concerns.

Sincerely,

Gansevoort Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 8, 2013

I loved this hotel and the staff was stellar. All of the staff from the bellman to the front desk agents were very professional and accommodating. This was a quick business trip so to have a hotel be the easy part makes my life so much better. The bathrooms were stunning and offer a great over sized tub. For a NYC hotel the rooms were very spacious and offered great features! Love this hotel and absolutely plan to stay again.

  • Stayed: November 2013, traveled on business
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Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 12, 2013

Dear Megan M,

Thank you for the great review. We’re delighted you were able to find pleasure during your business trip, especially since it was a quick visit! During your next stay, check out Asellina, for a convenient, modern take on authentic Italian cuisine. Indulge in a classic Margherita flatbread or try the spicy tagliatelle with Manila clams. We look forward to seeing you again!

Best,

Gansevoort Park

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Reviewed November 7, 2013

We stayed here for a week with our two teenage sons. We booked two rooms - one Grand Deluxe (for us) and a Double Deluxe (for the boys). Both were very decent sizes, especially for New York.

We arrived at the hotel pretty late (nearly midnight) and the place was hopping as there's a popular bar on the top floor. It was a fun introduction to the hotel! Check-in was thankfully quick as we were tired after the journey.

Both rooms were pretty newly furnished with plenty of wardrobe space, decent-sized bathrooms, comfortable beds plus desk & TV etc. The Grand Deluxe was meaningfully larger than the twin room - with a sofa and a table. Rooms on the upper floors facing the right direction probably have views of the Empire State (which can be seen in all its splendour from the roof-top pool terrace) but we didn't have much in the way of a view.

The location is good - 29th Street & Park Avenue, with quite a few reasonable restaurants, breakfast places & bars within walking distance plus subway a block away. It was rarely difficult to get a cab.

The hotel's restaurant, Aselina, we only used for breakfast (reviewed separately) and it was nice, but expensive. The top-floor bar was very cool, although some of the guests were a bit obnoxious we found (e.g. models that were so full of themselves they didn't seem to think that manners were important).

The 'business centre' was a bit pathetic - three PCs languishing on the balcony above the reception area, along with an out-of-order printer, but reception were happy enough to print anything we needed so it didn't matter. WiFi was free throughout the hotel and was reasonable quality on the whole.

We only had one glitch: the roof-top pool was supposed to be open until about 6pm each evening, and for us this was important as one of the reasons we chose this hotel was for the pool. It's nice to come back after a day's sight-seeing and be able to swim. So my sons & I were disappointed one evening to go up there all ready for our dip and be refused access because there was a photo shoot. I argued with the manager, which embarrassed my teenage sons of course, and the photographer conceded but by then the damage was done - I made the point that we had emailed about the pool asking for opening times, and a simple notification to guests that the pool wasn't going to be available would have dealt with the problem. Instead, I was annoyed. The hotel tried to make amends by sending us a bowl of fruit, which didn't really do it for me.

The gym was pretty good in terms of available facilities and open 24 hours, I think.

We didn't use the spa, but it looked nice.

Overall, a good choice for travellers on business or vacation looking for something hip and comfortable but not stupidly expensive or bizarre.

  • Stayed: October 2013, traveled with family
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1  Thank Russell N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 12, 2013

Dear RusNewton,

Thank you for sharing your experience. We’re glad your overall time here was one to remember. If you stay with us again, our reservations team will be more than happy to place you in a room with expansive views of the Empire State Building for your pleasure. We sincerely apologize for the issue you ran into when trying to access our pool. Our rooftop is a popular spot and is often used for special events and photo shoots. However, you should have been informed about the available times to prevent any problems. We want our guests to have the best-of-the-best and this includes our heated pool with unbeatable city views. If you stay with us again, try Asellina's prix fixe, two-course lunch for just $18. In addition, check out our other hotel restaurant, The Windsor, for upscale classic American cuisine. Please contact digital@theghg.com with any questions or concerns. We hope to see you all again.

Sincerely,

Gansevoort Park

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Reviewed November 7, 2013

Courteous staff, great location, nice rooms. The location is perfect for quick subway travel uptown or downtown. Nice restaurant off lobby. Fairly quiet lobby. Good-sized rooms, very attractive and comfortable with great bathrooms. I recommend for any type of traveler. High-end artistic types (musicians, models, chefs) seem to flock there.

Room Tip: If you have AT&T, stay on the Park Ave. side; but it's quieter on the other side.
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  • Stayed: November 2013, traveled on business
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1  Thank dougiem59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 12, 2013

Dear dougiem59,

Thank you for the wonderful review. We’re thrilled you enjoyed everything, from our prime location to our sizable guest rooms. Hopefully you had the chance to check out our rooftop lounge for panoramic city views and delectable signature cocktails. You can sit back, relax and indulge in a refreshing drink beneath the majestic Empire State Building. We hope you visit us again soon!

Sincerely,

Gansevoort Park

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Reviewed November 6, 2013

I stayed here with two friends for a long weekend. The lobby has beautiful modern furniture with a lovely fireplace. Just around the corner from the lobby (connected) is a full service restaurant (very nice and hip) and around the other side, connected, is a full service bar and lounge. On the two top floors are bars (3 or 4 in all). The outdoor pool and lounge is very nice. You don't find too many of those in NY! Our room had two double beds and was plenty spacious. The bathroom was great!! Tons of storage shelves and cabinets and the shower was so nice that none of us wanted to end our shower. The water pressure was great. The room had a fully stocked bar and then some! The staff came by to ask if we needed ice early in the evening. I suppose lots of people enjoy cocktails before they go out. Nice touch. Late evening the bars on the top levels really get rocking. They have bouncers and elevator operators to keep the crowds in check. There is a special elevator used late night for that crowd. Rest assured, if that is not your scene you will not even know it is going on, as it is separate from the main lobby. Now, one thing you must do is get a massage at the Exhale Spa (located on the 3rd floor). It was, by far, the BEST massage my friends and I have ever had. That's saying a lot, because we've traveled to many places to have massages and we were all blown away. I will definitely return!

Room Tip: We had room that was on the 5th floor and sort of close to the corner of the street and it was noisy...
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  • Stayed: November 2013, traveled with friends
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1  Thank AKMonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 12, 2013

Dear AKMonty,

Thank you for the lovely review. We truly appreciate your sentiments and will pass them along to our team. It’s wonderful you enjoyed all aspects of your stay and we’ll continue to provide positively memorable experiences for you to indulge in. Next time, we’ll point you towards new experiences in the city. Check out renowned restaurants in the nearby Flatiron District for delectable dining. ABC Kitchen is one of our favorites – their kasha and bowtie pasta with black truffles, fresh mozzarella and parmesan will leave you wanting more. The opportunities go on and on! We look forward to your return.

Best,

Gansevoort Park

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Reviewed November 4, 2013

We really enjoyed our staying at Gansevoort,This hotel is clean, comfortable and in a very good location! Far enough from away from the tourist area. Close to Empire state buildin and Union square.
The staff is always nice and helpful...

  • Stayed: October 2013, traveled with family
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2  Thank fammexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 8, 2013

Dear fammexico,

Thank you for the great review. We’re thrilled you thoroughly enjoyed your time here and will pass along your compliments to our team. If you stay with us again we’ll point you towards more great opportunities to take advantage of. Check out the nearby Eataly for high-end Italian goods. Stroll through the many aisles or indulge in a meal at one of the authentic eateries. We hope to see you again!

Best,

Gansevoort Park

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Reviewed October 30, 2013

From the moment we walked through the door, we were pleased with our choice of hotel. The entire staff was immensely helpful, courteous and friendly, and although I arrived very early on my check in day, I was accommodated and an amazing room was found for me! The room was large, comfortable and very clean. The bathroom is contemporary and the robes were plush. The location was just the right distance from uptown and downtown- and only a block from the subway. The rooms need more light in the sitting area, hallway and bathroom. We travel to NYC several times a year, and I am looking forward to going back.

Merrill and Steve

Room Tip: Ask for one of the rooms with a balcony
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  • Stayed: October 2013, traveled on business
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1  Thank Merrill d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gansevoort_HG, Digital Assistant at Gansevoort Park Avenue NYC, responded to this reviewResponded November 5, 2013

Dear Merrill and Steve,

Thank you for the lovely review. We’re thrilled with your sentiments and look forward to providing another memorable vacation in New York City for you! Our location truly is ideal and next time we’ll lead you towards even more opportunities. Be sure to stroll through the famous Eataly for an authentic Italian experience. Shop for fresh goods, dine at the rooftop restaurant, La Birreria and more! There’s never a dull moment in the city that never sleeps and we strive to create everlasting memories. Currently, we’re working on additional lighting amenities and appreciate your feedback. We look forward to your return.

Best,

@GansevoortPark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gansevoort Park Avenue NYC

Address: 420 Park Avenue South, New York City, NY 10016-8403
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in New York City
#29 Business Hotel in New York City
#61 Family Hotel in New York City
#70 Luxury Hotel in New York City
#76 Romantic Hotel in New York City
Price Range: $286 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Gansevoort Park Avenue NYC 4.5*
Number of rooms: 249
Official Description (provided by the hotel):
The Gansevoort Park Avenue offers 249 luxury rooms and remarkable suites, most with lofty ceilings, Juliet balconies, and five fixture bathrooms. The three-story atrium lobby showcases striking herringbone granite floors, an oversized fireplace, and dramatic aubergine chandeliers. There is a signature rooftop pool for sunbathing and city-escape daydreaming and a bi-level rooftop bar + lounge wonderland. ... more   less 
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Also Known As:
Gansevoort Park Avenue Hotel New York City

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