If I could, I would rate this hotel zero stars. My parents came to United States for their first time to visit me in Washington D.C . and we had decided to take a trip and spend a night in New York City. I booked 2 reservations for my parents, myself, and my husband through a third party website. Soon after, I received a confirmation letter. In that letter was a confirmation number confirming that the room was paid for in full. I would have expected to have had zero problems upon arriving. However, that was not the case. I arrived not long after their check in time and at my check in the front desk agent tells me that they did not have my reservation on file. Even though I presented her my confirmation letter, she insisted that she did not have my reservation. So I asked for the manager. I believe her name is Briana . She came out and told me something completely different. She told me that they were oversold and that they had another hotel for us to stay. I was furious because I booked these reservations well in advance. I told the manager repeatedly that I did not want to go anywhere else and that they were not allowed to place me somewhere else since the confirmation letter said it had been paid in full. Eventually, I had to give in. I had spent the whole afternoon trying to check us in. All in all, I would not recommend this hotel.
- Official Description (provided by the hotel):
- The Comfort Inn® Manhattan Bridge hotel is ideally located in the Lower Eastside of New York City, providing easy access to all the best this area offers. Local points of interest like the Manhattan Bridge, Chinatown, Little Italy, the New York City Financial District, Wall Street and Ground Zero are all within walking distance from this New York City, NY hotel. Additional attractions include: -Jacob K. Javits Convention Center -Broadway Theater District -Rockefeller Center -United Nations -Times Square New York is easy to explore thanks to this hotel's close proximity to subway and train stations. Countless entertainment venues, world-class shopping opportunities and unique eateries can be found in the vicinity. Free Parking available Only with our Park and Stay Package Only (oversize Vehicle additional charge). ... more less
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- Also Known As:
- Comfort Inn Manhattan Bridge Hotel New York City