I am completely dumbfounded at the positive reviews, especially for the cleaning at this hotel. My husband I and arrived at our hotel room, and as soon as we opened the door, the smell of mildew and mold overwhelmed us. The air was so thick with the smell that it was hard to breathe. Upon inspecting the room we found hairs all over the sheets, water stains all over the curtains, lampshades, and chairs, and holes in the in the curtains as well. I've never called to complain on a situation in my life, but I couldn't take it-it was just so disgusting. I called down to the desk, and they were very apologetic, and moved us to a better room right away at no additional charge-that was greatly appreciated!!
Although it was not near as bad, the run-down atmosphere was the same in the 2nd room. Sunlight came through the holes in the curtains in the morning, and I could still smell mildew in the bathroom, although not near as bad. The hanging rods were broken in both closets, and it only took my husband 3 minutes to fix it. To me, it was just simple maintenance and cleaning that were greatly, greatly missed in this hotel.
The last thing, and this was just annoying and rude, is the parking situation at this hotel. They only accept cash, and as we were leaving, the man that handled our car actually demanded a tip!! He said, "Tip, you need to give me a tip." We were floored that he was so rude with it. We would have tipped him anyways (even though he didn't help us with our luggage at all), but to just come out and demand it was really tacky.
Even though the staff really tried to be accommodating, their lack of attention to maintenance and cleanliness would definitely deter me from staying here again.
- Official Description (provided by the hotel):
- The Comfort Inn® Manhattan Bridge hotel is ideally located in the Lower Eastside of New York City, providing easy access to all the best this area offers. Local points of interest like the Manhattan Bridge, Chinatown, Little Italy, the New York City Financial District, Wall Street and Ground Zero are all within walking distance from this New York City, NY hotel. Additional attractions include: -Jacob K. Javits Convention Center -Broadway Theater District -Rockefeller Center -United Nations -Times Square New York is easy to explore thanks to this hotel's close proximity to subway and train stations. Countless entertainment venues, world-class shopping opportunities and unique eateries can be found in the vicinity. Free Parking available Only with our Park and Stay Package Only (oversize Vehicle additional charge). ... more less
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- Also Known As:
- Comfort Inn Manhattan Bridge Hotel New York City