We paid for our two children to go ice skating $30 in total. As we were putting their skate on the heavens opened and the rink was closed. We asked for a voucher to use another day but were told by 5 different members of staff this was not possible and if we came back we would have to pay another $30.
After a long discussion we finally got our vouchers. Only to turn around and see a woman from NY get a full refund no problem.
Very disappointed and poor customer service.
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