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“Beautiful Rooms - HiltonHhonors Points Nightmare”

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West 57th Street by Hilton Club
Ranked #51 of 468 Hotels in New York City
Certificate of Excellence
Reviewed December 5, 2009

Like several others have noted, this hotel is new, in a PERFECT location and has beautiful, spacious rooms. The property is very nice and the staff were helpful, friendly and welcoming. The location is right in the heart of Manhattan at 57th & 6th, with everything you need at your doorstep. The F train stops around the corner, Carnegie Hall is on the same block and hundreds of restaurants, bars,shops, theatres and Central Park are within a several block radius.

Similar to the problems other reviewers have noted, I have been experiencing a MAJOR hassle getting my Hilton Honors points. I booked the triple promotion rate for two rooms. Not only was I given credit for only one of the two rooms, but the triple points were not credited to my account. Even more annoying, the rate went up by $70 for the last two nights of the stay, but the hotel based my points off the first night's lower rate. Hilton Diamond desk did not have a record of the Triple Honors points rate in their computer, even though it's clearly marked on my folio and confirmation email. I'm now having to open a claim and fax my receipt to Hilton Honors investigators. What a hassle. It seems like this is some sort of scam the hotel is running to not give full points. For a difference of more than 80,000 points, you can bet I'm willing to work a bit for them.

For non-point collectors - this hotel is a dream.

  • Stayed: December 2009, traveled on business
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Thank ioWAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,275 - 1,281 of 1,372 reviews

Reviewed November 15, 2009

Great hotel. Really new and clean. Great location for all tourist sights in NYC. Free breakfast was a great bonus. Fitness room looked really nice (although didn't use it). Loads of TV channels. Really comfy bed. Would definitely stay again.

  • Stayed: November 2009, traveled as a couple
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1  Thank cfs07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2009

Our room was a king "suite", the smallest room type at this property. We were at the back of the hotel, a real plus for us, since this hotel is on a busy cross town street, with lots of traffic noise. Because this is a Hilton Grand Vacation Club, it had a coffee maker and a mini refrigerator, (but no microwave). This property only opened in July, everything is brand spanking new, as a result. There is an owner's lounge here for breakfast and snacks, but no in house restaurant or room service. There is a concierge, and we found her quite helpful. The lobby area is attractive, with lots of hotel personnel, but pretty small. The location could not be more central for Manhattan. Both buses and multiple subway lines are right outside the hotel. We walked to a couple of nearby museums, the Museum of Art & Design, and the Museum of American Folk Art. Columbus Circle and Lincoln Center were only a few minutes walk away, as was Central Park.

  • Stayed: November 2009, traveled as a couple
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Thank SgFm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

Loved the location - right in the center of it all! Of course if you're only looking to do Broadway, there are closer hotels, but this one was perfect to check out Central Park, visit Times Square, catch "Late Night with David Letterman", etc. The room I stayed in was a bit cramped, albeit typical for a NYC high rise hotel - I know a few of my colleagues got upgraded rooms that were a bit bigger. In room stuff (TV, desk, bathroom amenities) were dated, but I understand that the hotel is undergoing a huge renovation project to upgrade everything. Highly recommend this hotel for the location alone!

  • Stayed: October 2009, traveled on business
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Thank Faisel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2009

If you have an opportunity to stay at the West 57th Street by Hilton Club, you should! This is not a typical hotel as it is part of the HIlton Vacation Ownership portfolio. So if you are staying in it as a "hotel", then you are considered a "renter". If you find a rate that you can live with at this property (remember it's NYC), book it!

I have only great things to say about this property. The location is wonderful (next to Carnegie Hall, just 1 block from Central Park, ideal shopping just blocks away, nearby restaurants, etc.)! The staff was extremely professional and accommodating - a very pleasant team to work with.

They do have an lounge for owners where they have continental breakfast (upgraded continental) and evening hors d'oeuvres, but if they allow you access to it, be sure to use it as it is worth it!

The rooms are fantastic and I think quite roomy for NYC standards. I stayed in a studio unit and loved it. They offered both an empty fridge and a mini-bar. They have included many technological enhancements to the rooms so they can be a bit overwhelming with all of the instruction cards they provide. But a quick tutorial by one of their staff (who admits he does these tutorials several times each week), will have you maneuvering through it all quickly.

Overall a great experiece! I would definitely stay there again if I get the chance!

  • Stayed: September 2009, traveled on business
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Thank TBJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

We purchased a timeshare at this hotel more than a year before it was completed, and had been looking forward to staying here for months. We decided on a studio unit for our first stay--didn't want to get spoiled by having to later "trade down" from a larger unit. The studio was beautiful, large (for a NYC hotel room!), with ample amenities. What we didn't like was the bathroom design--the glass shower stall is completely open to the bedroom, and although there's a sliding opaque door that mostly covers it, there's still a 6-inch clear glass gap even when it's fully closed, so someone in the shower can see into the bedroom--and vice versa! This wasn't a problem for us, but I don't think I'd be as comfortable staying in this unit with anyone other than my husband....

Overall, service was good, and we loved the continental breakfast (more upscale than most) and happy hour snacks & drinks in the owners' lounge. But the lounge got quite crowded at peak hours (particularly between 8:30 and 9:30 am); it really needs to be larger. We didn't use the fitness room, but it was quite impressive, and I'll definitely try it on my next stay. We called about several problems (no hot water one morning and a light bulb making an annoying humming noise in our bathroom) which weren't addressed before we checked out.

I was disappointed that the spa wasn't open yet--am also looking forward to trying that on our next trip...

  • Stayed: August 2009, traveled as a couple
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1  Thank juliededit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2009

Stayed: August 2009
3  Thank amoore007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West 57th Street by Hilton Club

Address: 102 W 57th St, New York City, NY 10019-3302
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#46 Luxury Hotel in New York City
#62 Business Hotel in New York City
#63 Romantic Hotel in New York City
#87 Family Hotel in New York City
Price Range: $271 - $846 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 166
Official Description (provided by the hotel):
West 57th Street by Hilton Club is located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. ... more   less 
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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