This property has no personality; front desk is so snooty and rude, appear to dislike their jobs immensely...doormen are talkative and helpful. Being a Hilton Timeshare Member only matters here if you own at this particular property, otherwise you are treated pretty much like you don't exist. Our friends that were also staying here even bought more HGVC points and were still treated like they were invisible.
We came in after the doors were locked for the evening, there was a Hilton employee standing there. He opened the door for us hesitantly after we realized we needed our key to get in. (We had been out later the night before and door was not locked, so just didn't realize.) He greeted us with: use your key. We responded that since you were there didn't realize we needed it. His reply: I am security, not a doorman.
The lobby consists of only check-in desk. There is not a restaurant or bar or anything! That combined with the employee demeanor....YUCK!More