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“Great Hotel” 5 of 5 stars
Review of Lotte New York Palace

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Lotte New York Palace
Ranked #99 of 479 Hotels in New York City
Certificate of Excellence
Northern Ireland, United Kingdom
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 26, 2014

Central, high quality rooms, good food, excellent service, sound proof rooms, executive lounge very good and worth the extra. Price a little on the high side but OK if you have only a few nights to spend as we had for a short break and special treat.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Seaboughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,478 reviews from our community

Traveler rating
    1,502
    624
    219
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    50
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (723)
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  • Dutch first
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English first
Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 25, 2014

Just returned from a weekend in NYC and stayed at The NYC Palace. My wife and 2 daughters joined me at this fabulous hotel and everything was fabulous. Wonderful room overlooking St Patrick's Cathedral and it was breathtaking. Room was Spic & Span clean and the Housekeeping staff was so nice. Had a great chance interaction with Carin Armstrong the GM in waiting and she is on her game. She was all over the property making sure all the guest's were happy and her energy was incredible. Great location with so much to do right outside your door. Family can't wait to get back to this wondful hotel.

Room Tip: Madison Ave or Bust! Can't beat the view!
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank bermudafan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yonkers, ny
1 review
5 of 5 stars Reviewed August 25, 2014

We stayed here for our Anniversary one night and I have nothing but good things to say about my experience here at this hotel. Everything is done with class and exemplary service, my wife loved the décor, and atmosphere. I was helped greatly by Ricky from customer experience, him and his team were amazing. They were able to accommodate my request to leave some items day before check in, they even setup flowers and gave us a free room upgrade upon arrival. The view from our Cathedral corner room was gorgeous, at the 32nd floor, we can see everything. I would gladly recommend this hotel to anyone that wants to stay in NY and wants to have a memorable time.

Maybe we stay at the towers next time and make use of the complimentary limo by Maybach to wherever we would like to go in the city. 5 stars!

Room Tip: ask for a high floor
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yov6cam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed August 24, 2014

I would say this is a 4 star not a 5 star hotel. Check in is slow as there is always a line up. Great big lobby. Lots of doormen always ready to open the door and get you a cab. Room was large for NYC but had cleaning product smell. No coffee or water in room. Wifi is 15.99 and the connection absolutes sucks. No free wifi in lobby. Location is excellent. Close to shopping and Central Park.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank eosinophil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 24, 2014

I was blown away by the friendliness, professionalism, and KINDNESS of the staff. This hotel is perfection. The location is wonderful; you can walk to anywhere you need to be or easily access Grand Central Station. The Palace has the most comfortable bed I have ever slept in. The rooms , lobby, and exterior of the hotel were very clean. I highly recommend this hotel!

Room Tip: Higher floors have excellent views!
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Crista C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 24, 2014

This hotel is by far the best hotel i have stayed in in NYC. The staff are amazing and really do make you feel special. We stayed in the Tower over looking the church and it was great. I have stayed there 4 times now and would never choose anywhere else. The location is great too, right in the middle of town!!!

Room Tip: Choose a suite in the Tower!!!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 23, 2014

I have just stayed for 10 amazing nights at this wonderful Hotel with my wife and 2 children both under 10.
We stayed in a double/double room on the 35th floor with the most sublime views of the city.
The service and attention to detail that we received from the hotel staff was incredible , everyone was just so helpful they made myself and my family feel extra special. This extended right the way through from Victor the Doorman who just went above and beyond to help us , Angel who helped us up to our room and was always on hand and Bill the concierge with his lovely manner and Encyclopaedic knowledge of New York there were so many great staff I am sorry I cant name them all but even the way our room was made up was above and beyond what I have experienced in other 5 star hotels these guys go the extra mile.
The food at the hotel was amazing especially Breakfast which was the best Eggs Benedict I have ever had and we were really touched by being invited to meet the head chef and his team which my family loved.
The location could not have been better slap bang in the middle of everything.
In short we have no complaints or criticism about the New York Palace apart from the paid for Wifi. Highly recommended and great for families cant wait to return.
10/10 A+ Gold Star

Room Tip: Having only stayed here the once I would say rooms on the 35th are great.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank PKANDLQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#77 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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