I stayed at the Palace for 2 nights with my boyfriend. The location is amazing, we walked pretty much everywhere. The hotel itself is beautiful as well, and the rooms are comfortable. I've never stayed in a room that big in NYC before. The bed was amazing and we slept really well. I wasn't expecting that much since we did book the hotel on a discounted website, but even the view from our room was beautiful.
BUT... The check-in was not very efficient. The staff who was doing the check-in told us he couldn't upgrade us (we never asked) because the room was apparently worth $500/night. I don't need that information and I don't see why he thought it would be relevant to let us know. If you offer your room on a discount website, don't tell me it's worth $xxx/nightly. And, check-in should basically take 5 minutes, but it took about 15 minutes plus the waiting in line time. In the end, we got a higher floor room (without asking) which we appreciated.
The other problems is the WiFi cost ($16/day is too expensive, hotels really need to stop charging that much for internet). We did not use it for this reason.
I would still give it 5* and I will go back, but there is no way I'll pay $500/night for this hotel ;)
- Official Description (provided by the hotel):
- Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc