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“GREAT!!! Great room, great staff, great location.” 5 of 5 stars
Review of Lotte New York Palace

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Lotte New York Palace
Ranked #99 of 479 Hotels in New York City
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT!!! Great room, great staff, great location.”
5 of 5 stars Reviewed July 31, 2014

The Palace is in a fantastic location. Close enough to some of the major attractions of New York (Time Square, Rockefeller Center, etc) but still far enough away to enjoy to not overwhelm first time visitors. The staff is amazing. We came from another big city and another famous hotel and the Palace staff, by far, blew the other hotel staff out of the water. They treat you like you are family. They even gave my 18 month old daughter a little Palace teddy bear. And all this happened before we even got to our room which was immaculate and large for a NYC hotel room. Beds are super comfortable. I would recommend this hotel to anyone, business, families, or just weekend vacationers.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Matt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (723)
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English first
Oswego, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

Nothing but FIVE STAR treatment during our 3 day two night stay at this amazing comfortable quiet hotel. Staff was courteous, friendly and helpful from the bellman to the sales staff. Cannot wait to stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Coleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2014 via mobile

Superb experience from arrival through the front doors to departure.Travelled with 3 young girls who slept soundly in exceptionally comfortable beds.Room service was impeccable.The Hotel location is amazing,walking distance to great shops.Delightful coffee shop in rear of the Hotel.divine pastries & small sandwiches & juices for fussy eaters. Lovely dimly lit bar with great wine list for that all important night time digestive !
A superb experience..

Stayed July 2014, traveled with family
Helpful?
1 Thank Emer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 31, 2014

I arrived here as a weary, smelly traveller, after 30 hours of travelling and thought I'd arrived in heaven! Great friendly check in service desk people, king sized luxurious bed, large room (by NYC standards), great view of the city, and the most delicious french patisserie/ cafe downstairs that saved me at 8.30pm with a delicious chicken salad and coffee I could take back to my room, as well as a chocolate and macaroon hamper I needed as a gift. Bathroom could have done with a bit of an update, but overall lovely, oh and spectacular lobby!!

  • Stayed May 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed July 31, 2014

Perfect room for family of four (two double beds). Plenty of space, VERY comfortable beds, clean bathrooms and quiet. Within walking distance of many premier tourist attractions. We had two plumbing issues and both were looked after promptly once reported. The rating could have been five, but we were not able to get the room type we booked in advance. I suppose they overbooked, and because we arrived at 6 p.m., they no longer had any rooms of that class available. The front desk staff offered us several options, and so we took a higher room with a lesser view (actually, no view - construction of adjacent building) at a reduced rate. However, there were excellent black-out blinds and we were hardly in our room other than to sleep, so it didn't make much of a difference.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SharonLP2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

Breathtaking views, elegant comfort and a professional and friendly staff. We enjoyed a wonderful stay in New York enhanced by this beautiful hotel, luxury accommodations, and caring staff. Location is perfect.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jkratchman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed July 30, 2014

very convenient location,nice size room overall with a nice view, an excellent hotel in Manhattan,close to restaurants and shopping. The bellstaff went out of their way for us and we would like to especially thank Mr. Amon for his help.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Gabrielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#77 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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