We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Lotte New York Palace
Ranked #81 of 468 Hotels in New York City
Certificate of Excellence
UK
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Amazing hotel”
Reviewed March 27, 2014

I stayed here in September 2012 for my wedding. My husband and I got married in Central Park and based ourselves here for our time in New York. The hotel is beautiful and we managed to have some of our wedding photos taken here which we're stunning. We had a room facing the cathedral- it was large and luxurious. The staff were very helpful. The hotel kindly gave us some champagne on our wedding day which added to the wonderful day. I would love to come back and stay at this hotel.

The hotel is located two blocks or five minutes walk from Rockefeller centre and the subway is also close by. Amazing.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WearUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,223 reviews from our community

Traveler rating
    2,006
    774
    277
    98
    68
See reviews for
1,000
943
88
643
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (877)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bucharest, Romania
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 27, 2014

the hotel is superb,great location near 5th. Avenue, the beautiful shops in the area as well as restaurants. The rooms are spacious, confortable and clean as having a great view of the Cathedral of St. Patrick. The staff are super attentive and efficient. I will ever come back.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hampton, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 26, 2014

My sister and I stayed here for a girls weekend with my 3 year old niece (her first overnight trip to the "big city"). From the moment we arrived it was special - Bitan at the front desk checked us in and immediately engaged my niece in conversation, and made all 3 of us feel welcomed and relaxed, as did all of the staff we encountered over the weekend. The room was spacious and luxurious and incredibly comfortable - we had a room on the east side of the building with great views of the NYC skyline. As we were getting ready to leave my niece was upset - she wanted to go back to the "bedroom" not home!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emy2882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 24, 2014

Stayed here on a Sat., based on location and price/value (a very good rate in a luxury hotel). Had a Skyline Premium Superior King room, cathedral view, and it was spacious, bright, and very well decorated. Comfortable beds, nice linens, crestron system for lights, etc. A beautiful hotel, from lobby and lounges to guest rooms, with a bit of a busy mid-town feel, but that is to be expected in a large and well-located property. Highly recommend.

Room Tip: West side is sunnier and has cathedral views.
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ardalon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, March 25, 2014
Dear Carmelac,

Thank you for sharing your wonderful experience at The New York Palace. I am glad you enjoyed your stay and look forward to welcoming you back for another great weekend!

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

I did a lot of researching hotels and picked the New York Palace for its location and price (and good reviews). The hotel actually exceeded my expectations. The staff was fantastic and the room (2 doubles) was big and clean and pretty. The bathroom was nice and clean and had plenty of room. I've stayed at the Waldorf before and the room at the Palace was definitely nicer.
Not much of a view but I didn't pay extra for a good view, so I wasn't disappointed in that regard.
Concierge was fantastic and got us reservations that I couldn't get myself. Overall great experience and would definitely stay there again.

Room Tip: if you want a good view, you'll have to pay extra. I didn't care about the view, so I didn...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, March 25, 2014
Dear Leslie S,

Thank you kindly for staying with us and sharing your amazing experience. I am thrilled that we exceeded your expectations and provided your with superb service and a memorable stay.

I look forward to welcome you back to the New York Palace.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 23, 2014 via mobile

Large, recently remodeled room with a great view of St Patricks. Awesome midtown location.

Only criticism is they cut corners with the recent remodeling. An unfortunate combination of thoughtful redesign and new decor with old, damaged fittings such as a badly chipped bath & a bathroom door with chunks taken out of it.

However if you don't look too closely you'll enjoy your stay here.

Stayed February 2014, traveled on business
Helpful?
Thank Xalec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, March 25, 2014
Dear Xalec,

Thank you for your feedback. I am glad that you enjoyed your stay overall and is so appreciative of our rooms and our location.

We did just complete our $140 million dollars renovation of the entire property and we very much welcome and take into consideration all comments and feedback from our beloved guests.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 23, 2014

We found the location of this Manhatten hotel to be perfect for us but the hotel itself was a bit weathered & tired, but the room rate was certainly very modern! Admittedly there were renovations going on at the time but a lot of work was needed.
A good central location to shopping, Central Park etc. Come out the main entrance, take a left and a block & a half down is an excellent Diner, cheap and delicious food. Keep going and there is the choice of 2 great Pig & Whistle irish bars (one on 3rd the other on 5th) which we had a lot of craic in.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaunW1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, March 25, 2014
Dear ShawnW1968,

Thank you for your feedback in regards to your stay last year on June of 2013. I can now proudly say that we have completed our $140 million renovation of the entire property and look very much forward to welcoming you back so that you can enjoy our brand new rooms, restaurants, bars and grand lobby.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Towers at Lotte New York Palace
Midtown
Warwick New York
Warwick New York
#89 of 468 in New York City
4,243 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#38 of 468 in New York City
3,430 reviews
Show Prices
Show Prices
Show Prices
Midtown
Omni Berkshire Place
Omni Berkshire Place
#101 of 468 in New York City
3,780 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 468 in New York City
3,551 reviews
Midtown
The Benjamin
The Benjamin
#95 of 468 in New York City
2,607 reviews
Show Prices
Show Prices
Show Prices

Been to Lotte New York Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, Priceline and getaroom.com so you can book your Lotte New York Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing