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“Fantastic hotel, amazing location!”

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Lotte New York Palace
Ranked #78 of 467 Hotels in New York City
Certificate of Excellence
Seattle, Washington
Level Contributor
667 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Fantastic hotel, amazing location!”
5 of 5 bubbles Reviewed January 12, 2014

We loved this hotel and got a great deal while they were undergoing construction. Beautiful hotel, decked out for the holidays. The rooms are a good size compared to many NYC hotels. Huge and welcoming entrance and lobby. We had a great room overlooking the St Patricks Cathedral - Would love to stay here again!

Room Tip: would recommend you ask for a view out into the city - we loved looking out onto St Patrick's Ca...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TXMARTINS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 20, 2014
Dear TXMARTINS,

Thank you for taking the time to share your recent experience at The New York Palace. I am glad you enjoyed your stay and the stunning panoramic views we have from our rooms.

I would love to welcome you back to our hotel.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,112 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (858)
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English first
Karratha, Australia
Level Contributor
118 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed January 11, 2014

The other reviews are right in saying this hotel has good customer service & a great location. But you pay for everything at a premium, room service was massively expensive, mini bar the same, wifi $25 a day, lobby bar $$$ etc etc. I guess this is a posh hotel so the prices come with the territory but if I had my time again I would stay elsewhere. Furthermore, the standard rooms are nothing special at all & are quite dated. Oh are there was a dog in the room next door that whinged for hours on christmas eve in the middle of the night & the hotel did nothing.

Room Tip: Standard rooms are nothing special & are dated
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myboyfriendsanerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 20, 2014
Dear myboyfriendsanerd,

Thank you for taking the time to share your recent experience with us and for the nice comments in regards to our service. Your feedback is very much valued and I will be sure to have your message passed on to and discussed with our entire team.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed January 11, 2014

We stayed at the NY palace for two nights. We are frequent visitors to New York and were very disappointed. Our hotel room was very tired, the bathroom and furniture needed replacing. The hotel was being renovated during our stay - so the very impressive public rooms were not available to us. The main restaurant was also closed. The location is excellent for shopping and access to Central Park. We were very disappointed with our stay and would not return. Service was fine but not as friendly as other hotels we have stayed in NY.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanneh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 20, 2014
Dear Joanne H,

I am sorry to hear that you are disappointed with your stay from last June of 2013 when we were undergoing a massive renovation. I am glad to announce that our renovations are finally complete and I would love to have the pleasure of welcoming you back to our newly renovated hotel so that you can experience not only our brand new rooms as well as our 2 new Restaurants by the acclaimed Chef Michel Richard and the 3 new elegant Bars and Lobby Lounge.


All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

We go to NY every year and this is our favorite hotel to stay at because of the location.
It was going through rennovations in 2013 so the rooms are newly done and makes it even better.
only issue was the bar and lobby was closed.

Room Tip: Higher floor with a view downtown is great.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thetravelbug2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 20, 2014
Dear Thetravelbug2013,

Thank you for this nice review. I can now proudly announce that our renovations are finally complete. I am sorry that the bars & lounges were not open at the time of your stay last September of 2013.

I sincerely hope to have the pleasure to welcome you back so that you can experience our new Bars, Lounges and Restaurants and well as our newly renovated Grand Lobby.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

We stayed at the New York Palace in December. The decorations and opulence of the lobby and lounges were outstanding. We had a beautiful(quite large by NY standards) roof with a perfect view of St Patrick's Cathedral. It was extremely busy in the city and the hotel, however the staff was very cordial and accommodating.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saabco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 20, 2014
Dear Saabco,

I am glad to hear that you had a outstanding stay. Thank you for taking the time to share your experience and for your nice comments. I hope to have the pleasure to welcome you back for another wonderful stay.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

Beautiful hotel with very nice rooms. We got upgraded to a newly renovated room and had a nice view of the city. We enjoyed our stay in this elegant hotel. Our room was clean and staff are very friendly. Very good location and close to town square.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdeleJac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 23, 2014
Dear AdeleJac,

Thank you for staying with us last August 2013. I truly hope to welcome you back now that our renovation is complete.

Thank you also for your nice comments and on behalf of all of us at the New York Palace I wish you a very Happy New Year.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton le Willows, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 7, 2014

We booked this hotel for our honeymoon. 4 nights here and 10 days in Orlando. I had emailed in advance to see if I could get something arranged with the hotel prior to arriving in order to surprise my new wife. Emily on guest services couldn't have been more accommodating. We were given a room on the 39th floor over looking St Patrick's cathedral with champagne and strawberries delivered to our room within 5 minutes of getting to our room. I must say, the hotel and staff go out their way to make an effort with you and I couldn't have been happier. The views from our room 3918 were stunning.

Away from the treatment we received, the hotel is in a perfect location. About a 5 minute walk to Rockerfeller Center, 7 mins or so to Times Square. The room was immaculate. Molton Brown toiletries in the bathroom and a large tv to take in all the bad weather reports on The Weather Channel.

If you're having doubts about booking this hotel, don't. You won't regret it.

Again, a big thank you to Emily in guest services.

Room Tip: Ask for a high room facing St Patrick's cathedral for the perfect views of Rockefeller and other...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Speaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, January 23, 2014
Dear Speaky,

I am so happy to hear that you had such a memorable stay. I will be sure to pass your compliments on to our wonderful Emily at the Guest Experience team and I hope to have the pleasure to welcome you back in the future for another perfect stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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