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“The New York Palace, NY, NY”

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Lotte New York Palace
Ranked #85 of 467 Hotels in New York City
Certificate of Excellence
Los Angeles
1 review
“The New York Palace, NY, NY”
Reviewed November 11, 2013

I had a fantastic stay at the New York Palace. Jimm at the Palace is outstanding and provides excellent service! Whenever I come to New York, I don't stay anywhere else! Great job on the renovations. From Jimm to all the staff, incredible service.

  • Stayed November 2013, traveled on business
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Helpful?
Thank Ira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,358 reviews from our community

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English first
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 11, 2013

This hotel really is such a beautiful gem in NYC. My fiance and I came in for 2 nights and even arrived early Friday afternoon to find our room ready! We were on the 37th floor with skyline view and it was just beautiful. The front desk, concierge, and bellman were all very welcoming. The concierge was fantastic- recommended Malloney and Porcelli for dinner as well as a few bars to go to and it was excellent! We did have a drink in the Trouble Trust Bar- atmosphere was very nice- little too dim for my taste but the bar is beautiful. Would certainly recommend staying here to anyone and can't wait to return to the Palace. Subway is quick and easy. Very centrally located- great for shopping!

Room Tip: Higher floors have less traffic noise- we never heard a thing at night!
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  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Ellen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 19, 2013
Dear Ellen U,

I am very glad to know that you had such a great time at our hotel and had a chance to enjoy Trouble's Trust. Thank you for sharing your experience and we hope to welcoming you back in the future.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level 6 Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 11, 2013 via mobile

We were a total group of 6 who stayed at The NY Palace . We had 3 cathedral view rooms on floor 33 - magnificent views !!! We received a 25% discount because we reserved far in advance which is a great offer. We also received free upgrades upon check in ! Fantastic, convenient location right behind St. Pat's Cathedral and steps from 5th Avenue , Saks, and many other shops.
We enjoyed a drink in Tavern 51. Just beautiful in the mansion area. We will always stay here !!!!

  • Stayed November 2013
    • Value
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Helpful?
Thank joni1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 18, 2013
Dear joni1953,

Thank you for sharing your review during your recent birthday trip with us. I am happy to hear you enjoyed the views and our new food and beverage outlets. On behalf of the entire hotel we want to wish you a happy belated birthday and we look forward to helping celebrate many more with us.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate NY
Level 6 Contributor
186 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 9, 2013

Needed a nice room near Grand Central Station while in town to watch the NYC Marathon and this was a gem! We arrived early and wanted to leave our bags with the bell man, but the staff was so friendly and accommodating that we were able to check in ahead of time. What I loved about this place was that the staff always made eye contact with you, and asked YOU if you needed help, I didn't have to flag someone down. Nice touch! the room was spotless, magnified mirror in bathroom was a plus, and the bar staff was friendly and helpful as well. Would recommend this hotel, and I would love to stay here again.

  • Stayed November 2013, traveled with family
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Helpful?
Thank hitthehighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 18, 2013
Dear hitthehighway,

As General Manager, this kind of review makes me incredibly happy to know that our people were the difference makers in your stay. Thank you so much for the kind words and we will absolutely pass along your feedback to the staff. We look forward to having you again in the near future.

All the best

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 6 Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed November 6, 2013

We used our regular Travel Company Michael Carter in Lincoln to organise a superb special for us to visit New York. Flight from Heathrow early morning departure and arrival in NY just after lunch, We were booked in THE NEW YORK PALACE 455 Madison Avenue, New York, NY 10022. The hotel is just excellent, recommended to us, very pleased we had gone that extra mile, the hotel is opposite St Patrick's Cathedral.
So much to see, just a short walk from our hotel to the Rockerfeller Centre, then onward and upward with a visit to the TOP OF THE ROCK, the views are outstanding no queuing, red carpet treatment too. Then on to the Grand Central station another site to tick in our adventure box, with the OYSTER Bar & Restaurant some 100 years old, daily hand written menu, The meal and service was excellent as we expected. Our first day now ending in the lounge bar of our hotel with an Irish coffee apiece, what a brilliant start to this adventure.

The following morning meeting up with Jady's sister and husband at their hotel the Metro near to other sites so onto visit Macys department store and then The EMPIRE STATE building a must and very enjoyable no queues again very lucky. Lifts to 80th floor then another lift to floor 86th out door's no wind very pleasant and a brilliant day and views the real magic. Naturally us guys went on up to the 102nd floor observatory in the original lift cool! Finishing off the day, with a meal in a wonderful Italian restaurant next to NBC in the Rockerfeller Centre.

Ani our Concierge organised the Helicopter flight for the best views of New York City using the HeliNY.com Helicopter Flight Services.Inc. The flight around the Statue of Liberty, the Hudson river, Ground Zero and Freedom Tower, With spectacular views of New York, flights from Pier 6 Downtown Manhattan.
Then yellow cab to Chelsea Meat Packing District for our tour with Krys, Gary, Joey & Jan. well worth the price by the FOODS of NEW YORK TOURS. The Original and Best Food Tasting & Culture Walking Tours some three hours fairly fast pace in the Chelsea Market, The Highline & the Meatpacking District. Our tour guide was brilliant on history, foods and humour; the tour finished with a meal and drink in another Italian Restaurant. It still being a sunny afternoon left so on to Central Park, for our horse drawn carriage into the park its bigger than we expected relaxing ride with our driver highlighting the various buildings, statues, lakes 7, baseball parks, zoo. Yes another tick. A superb evening meal with everyone at the QUALITY MEATS Restaurant.


A good breakfast for a good start to the day then a dash around the shop's and dept stores so many to choose from, last minute look and take photos of those iconic buildings. TIMES Square well worth a look around and shops too, cab back to hotel. Our concierge organised an hours Reflexoligy in the Hotel Spa and Gym for us both. Then cab organised to take us to the Air Terminal quick check in another nice meal, shops again and then boarding our United Air Lines flight direct to London UK. good movie choice for us both and homeward bound.

Room Tip: Yellow cabs are meter and ok get most places in 20 minutes traffic moves quite quick in one way grid...
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  • Stayed September 2013, traveled as a couple
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Helpful?
2 Thank SILVERSURFERSUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 18, 2013
Dear SILVERSURFERSUK,

What an amazing time you had in New York! I am so happy you shared your review with us and that we were able to be a part of such a memorable and fulfilling trip. Thank you again and we look forward to hosting you in the future.

All the best,

David Chase
General Manager
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Level 2 Contributor
1 review
Reviewed November 6, 2013

I stayed in a Premium Cathedral view room in Oct/Nov of 2013. I was thrilled with the room which was perfectly renovated. Everything looked new including the great TV which was HD and so clear.
The view from the 28th floor was magnificent. The lobby and public areas of the hotel were beautiful.
The hotel is quite expensive but on NY standards probably ok. One disappointment was that WiFi costs about %16 a day. Many hotels provide this service free but not the Palace.
Definitely would love to stay again but please include the Wifi everyone needs it.
Oh yes the location was PERFECT !

Room Tip: Cathedral view on high floor. Make sure it's a renovated room
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 18, 2013
Dear Edward T,

Thank you very much for sharing your experience with us and the nice words about the renovations and views from the room. We appreciate the feedback and look forward to welcoming you back in the near future.

All the best,

David Chase
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 6, 2013

Room on the 26th floor was beautiful. Even though it was a large and busy hotel, it was easy to find people to respond to questions. My only "complaint" is that there are not coffee makers in the room. Obviously, there were multiple places to get a morning coffee within a short walk. Location was wonderful..

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyclist6049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at Lotte New York Palace, responded to this review, November 18, 2013
Dear cyclist6049,

Very glad to hear you enjoyed your stay with us and the beautifully renovated rooms. I apologize that this wasn't communicated to you during your stay but we do have in-room coffee makers available upon request. Please let us know next time you visit the hotel and we will be more than happy to update your profile for you to receive the coffee maker.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte New York Palace

Property: Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#70 Luxury Hotel in New York City
#71 Business Hotel in New York City
#82 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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