I stayed here for 2 weeks on a business trip. When I arrived, I had 3 bags and the Taxi driver honked his horn about 5 times to get the attention of someone to come help me but that proved useless. After lugging all my bags in, two of the staff members were holding what sounded to be a personal conversation about their plans later and just sort of ignored the fact that I existed. The man who helped me was friendly though so he gets an A+. I otherwise didn't really interact with them all that much which is strange considering the length of time I was there. The hotel restaurant didn't suite my taste but was very nice from what I could see.
The rooms are small but this is New York City so I'm sure that's to be expected. The housekeeping was okay for the most part. Read as: the room was clean. Every day I was losing towels - I started with 2 bath towels, a hand towel, and a wash cloth. Day 2 I lost my hand towel. Day 3 I lost a bath towel. It was strange. I also realized about the 3rd day that in order to have the trash can under the desk cleaned out, I had to put it in the middle of the walkway. The WiFi was awful. I was on the 5th floor (it's a 16flr hotel) and couldn't get but 1 bar on my brand new iPad. My laptop managed 2 bars - enough to get onto Facebook and check some emails. But overall I can rate my WiFi experience at a 1. The "gym" was very tiny ... again ... NYC. And I never made it to the rooftop bar.
It was incredibly loud for my entire trip. I was right next to the housekeeping closet and it was either that or the stairway door but people were just in and out all the time and the slamming was ridiculous.I could hear other guests through the vent in my bathroom so clearly that I could have participated in their conversation (even with the door shut). And forget about sleeping in; Nearby construction started at about 7 am every single day and was LOUD.
The hotel location was great, it was nice walking down the street through the fresh flowers each day but I spent as little time at the hotel as was possible.
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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