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“Do not stay here!!!!” 1 of 5 stars
Review of Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
Ranked #244 of 479 Hotels in New York City
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do not stay here!!!!”
1 of 5 stars Reviewed May 2, 2013 via mobile

Although the location is great, this is not a 4 star hotel. I wish I would have listened to the other reviews. Service was terrible. Housekeeping never answers their phone & front desk is rude. We had to call several times to get towels. The air conditioner broke & maintenance offered to bring us a fan! Beds are not attached to the wall so they move all over the place. Walls were dirty. Overall a bad experience.

  • Stayed April 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jen11111345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review, May 5, 2013
Dear Jen11111345,

Thank you for taking the time to write about your experience at our hotel. We greatly appreciate any feedback positive or negative, and will do our best to address any issue. Please accept my sincerest apologies for your experience with the staff and your room. I will be sure to bring this up in our monthly meeting next week with the front desk, for this is definitely an issue to discuss. I will also forward on your comments to our housekeeping department as well.

Thank you very much for staying with us. Below is my contact information if you would like to discuss further.

All the Best,
Mariam Dar
646-484-4329
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,225 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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  • Dutch first
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English first
Statesboro, Georgia
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 30, 2013

Very friendly staff, efficient check-in/check out, nice perks for Priority Club Platinum members, and fast elevators. Very comfy mattresses, nice shower, Aveda bath products. Main front doors are very heavy to open, wish they were automated. ONE ice machine for the whole hotel located on the floor below the lobby. Business center PC's and printer worked great for flight check-in, boarding pass printing, etc. Fitness center was small but well equipped given the space. Rooftop bar, one of the main reasons we chose this location, was closed for renovation.

Having stayed at many Indigo's this one feels like it's "barely" an Indigo. It's very tall and narrow, so things are pretty crowded--service carts crowd the business center/fitness area & guest floors around the elevator at certain times of the day, etc. It feels like there is just not enough space for everything. The rooms could use more electrical outlets around the desk & bedside tables, like the kind on lamp bases many places have now. The TV system can be fussy. Most Indigo's I have stayed in are "inspiring" in their design but this one feels like all the other tall/skinny hotels dotting the city but with Indigo wall paper. It's just missing the architectural extras that make Indigo special. Outside at night are constant car alarms, trucks beeping and backing up, dumpsters slamming--all the usual big city sounds which the hotel can't control. I was on the 17th floor and heard them all.

Overall it was a nice hotel, no real problems, but I'm used to more from Indigo in terms of design. If I had to stay in the area again, I would compare rates with the similar Holiday Inn a street over (Indigo and Holiday Inn are part of the same parent company).

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
4 reviews
3 of 5 stars Reviewed April 25, 2013

While overall it was a comfortable and clean hotel, the location is actually in the Flower District and it was an unexpected disappointment that the roof top bar was under construction. In summary, a nice hotel and a good place to stay, but nothing stand out to push it into the above average tier of hotel choices.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ngb321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review, April 26, 2013
Dear Nicole B,

Thank you for taking the time to write about your experience at our hotel. I am very pleased to read that you enjoyed your stay. I apologize for the rooftop being out of service. It will be under renovations until further notice due to the many storms that hit us over the past few months. We have taken down the rooftop bar information from our website so people will not see it.

Thank you very much for staying with us. Below is my contact information if you would like to stay with us in the future.


All the Best,
Mariam Dar
646-484-4329
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 23, 2013

We stayed in this hotel for 2 nights at the end of a tour round the US east coast.

The price was high and did not include breakast, but given the size of rooms in NYC we've experienced in the past, the room here was really pretty big, clean and well equipped with mini-bar etc etc. The location was also good (if the street itself is a little ugly - it is NY remember) and had plenty of options for breakfast. The wifi was the fastest we'd had on the trip.

We ordered a snack from room service which ended up being some pretty poor salsa and tortilla's which was a bit disappointing given everything else about the hotel being decent.

Overall, it's a bit on the expensive side, but was more or less exactly what we wanted it to be.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank tluamiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review, July 8, 2013
Dear tluamiani,

Thank you for your recent comments about our Hotel. I'm truly delighted you liked your room accommodations and internet service. Please accept my apologies for falling short of your expectations particularly with the room rates and food selections you received. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations as well as competitive rates to the area. Your comments will be passed to the appropriate department. We always welcome opportunity to improve.

Again, thank you for your feedback. We hope to welcome you back upon returning to the area.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
1 review
4 of 5 stars Reviewed April 20, 2013

On town for theatrical release premier of Love Sick Love @ the Quad Cinema. Location was excellent. Rooms were clean, hardwood floors, very nicely sized, king bed/comfortable/many pillows. Bathroom had double shower heads, open, clean & well-maintained. EXCELLENT WATER PRESSURE. There is a club on the ground floor from which we could hear music, albeit faint but discernible. No problems falling asleep, however, it is New York. We have already recommended ths hotel to others & will be staying again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 20, 2013

This was quite the change from the best western we stayed at in nyc the last time we were here. Great room, clean, wifi, secure. I'd stay here again. Felt like a room you'd find in Las Vegas. Sort of new and hip. The front desk staff was very helpful and seemed to enjoy their job. Typically it looks like this place going for somewhere around 200 a night but for some reason we were able to nail it down for about 150. Great price. Probably right where in needs to be as far as price point.

Room Tip: Room 508 doesn't have much for a view of nature but if you like the New York look of fire escape...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mizzicah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina, Usa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

This hotel had been recommended by a client and I am so happy we stayed there this past weekend. The décor is so cool and the rooms so clean! They have hardwood floors and the bathrooms look as though they are brand new. The service was unbelievable. And, the location made it easy to get to the places my daughter and I wanted to visit. We were only one block from the subway and that made it easy when we wanted to travel that way. I really like having a go to place to stay for each city to which we travel. And, this is ours for New York. To make it even better, the price was really reasonable. My friend who has lived in New York for 25+ years was impressed with the hotel; and, this fact alone speaks volumes--because New Yorkers are not easily impressed!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cfletcher4393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review, April 26, 2013
Dear cfletcher4393,

Thank you for taking the time to write about your experience at our hotel. I am pleased to read that you have enjoyed the services that we have provided and am thrilled that you liked our location. I will pass your kind words along to the team here and we hope to see you back!

Thank you very much for staying with us. Below is my contact information if you would like to stay with us in the future.

All the Best,
Mariam Dar
646-484-4329
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo New York City, Chelsea

Property: Hotel Indigo New York City, Chelsea
Address: 127 W 28th St, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #244 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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