I can not give this a poor rating simply because this was part of my boyfriend's Valentines present and I love him too much to say only bad things.
So I will write out PROs & CONs
1- If you get there at the perfect time, most of the street has free parking for the weekend. So the parking is free which in my opinion is AWESOME
2- It is located in Chelsea but it is on 28th which close enough to walk almost anywhere in Manhattan. (If you enjoy walking of course.)
3- While the rooms are tiny, they are cute and I personally thought the bed was comfy.
4- The price was relatively cheap for NYC and for where the hotel's location was.
And now for the CONS
1- The hotel has a club downstairs and the characters that hang out downstairs are truly more than a little shady and the hotel staff does nothing to prohibit loitering outside.
2- There is definitely no evidence that there is a bell hop or anyone that is willing to help you out with your belongings if you are in need. No one was quick enough to say hello or to smile or make me feel welcome. I think that is on the leadership crew or the management to do some training with their employees. These people need to sell me on coming back and telling all my friends about their establishment. I wasn't sold.
3- The shower has NO DOOR...so no matter how hot you make your water, you still feel a breeze and water gets all over the floor so definitely use a towel or two.
4- One of the reasons we booked the hotel was for the rooftop lounge. It's nice to know you can take an elevator upstairs and have a drink before returning to your room. No where on the website, does it say that the lounge is closed. We were informed of this when we got there which to me means false advertising.
5- The view was inside another person's hotel room. That wasn't too fun.
6- This is what made me angry and will probably deter me from staying here ever again. I came to the city to spend a nice quiet time with my significant other. To sleep in, to cuddle, to wake up well rested. Much to my astonishment and without any note from management, there is either construction or maintenance going on in the room upstairs. At around 8:30AM I wake up from continuos banging. It feels like someone was banging my head into a wall. This subsides at around 9:15 and for the next 45 minutes, I hear a drill going in and out of the wall and then more banging. It was not a pleasant way to wake up and to be honest, I had a headache for the remainder of the day.
So if you must stay at this place, I would definitely ask for a room on a floor with minimal noise. And if any of the hotel management is reading this, you guys should really a- train your staff and b- ensure that all your customers are fully aware that your lounge is closed and that you are doing some repair work.
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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