I selected this hotel from many in this area based on previous reviews. When I confirmed my reservation in advance, there was a choice of a guest room with no windows for a lower rate or a standard queen for a higher rate. I chose the standard queen at the higher rate and received a confirmation for my reservation. When I checked in yesterday, I was given a guest room with no windows. I went down to the front desk with my confirmation to correct their error. I spoke with Flavia and showed her my confirmation for a standard queen. She insisted that I was confirmed for a room with no windows even though that was not what the confirmation indicted. She offered to upgrade me for an additional charge. I stated that I had already paid a higher rate to have a room with a window. I asked to speak with the Manager on Duty and was told that there was no Manager on Duty. She eventually did call someone and spoke to them in a foreign language. She told me that she had spoken to the owner and that there was nothing that they would do to correct their error. I simply wanted the standard queen that I had confirmed, and I received no customer service.
Leisure Travel Consultant
- Fitness center