I selected this hotel from many in this area based on previous reviews. When I confirmed my reservation in advance, there was a choice of a guest room with no windows for a lower rate or a standard queen for a higher rate. I chose the standard queen at the higher rate and received a confirmation for my reservation. When I checked in yesterday, I was given a guest room with no windows. I went down to the front desk with my confirmation to correct their error. I spoke with Flavia and showed her my confirmation for a standard queen. She insisted that I was confirmed for a room with no windows even though that was not what the confirmation indicted. She offered to upgrade me for an additional charge. I stated that I had already paid a higher rate to have a room with a window. I asked to speak with the Manager on Duty and was told that there was no Manager on Duty. She eventually did call someone and spoke to them in a foreign language. She told me that she had spoken to the owner and that there was nothing that they would do to correct their error. I simply wanted the standard queen that I had confirmed, and I received no customer service.
Leisure Travel Consultant
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, HotelsforEveryone, Cheap Tickets, Travelocity, Cancelon and Odigeo so you can book your Carvi Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.