I was pretty impressed with the Gild Hall on my last visit, so it set a standard for this visit.
Though not awful it's fair to say it didn't live up to my original visit. My room was markedly smaller, maybe I was unknowingly upgraded last time. To be clear by NY standards it was still acceptable, it was larger than other rooms I have stayed in this price brackets. It seemed the cleaner was a little lax this time. There was a mark on the top of the duvet and one of the bath towels had quite a few marks. They both appeared to have been laundered but nobody had noticed that they weren't quite clean. I complained about the towel but decided to let the duvet slide.
The service on the front desk and from the bell guys is always friendly and helpful.
The breakfast room service didn't have a menu available and had to be ordered in the morning which put me off. It all seemed to be rather suffering from teething troubles.
There seemed to be no meaningful Room Service outside of restaurant hours which surely defeats the point. Getting back to my hotel at about midnight, I was unable to get any food or a recommendation for take out. Leaving me going to bed hungry.
The most troublesome experience was the restaurant, Felice which had opened since my last visit. It had been relocated upstairs to the wine bar as the downstairs space was hired out for a wall st. party. The to me seemed like an average middle of the range menu, but then maybe I've been spoilt here in Europe. I had a Burrata Toast (Crostone ?) with Aubergine(Eggplant) and Courgette (Zuchini), which was fine, there wasn't a great amount of Cheese and it could have had more taste. Then I was asked to order my main as the kitchen was closing (before 9:30), I dutifully ordered a Ragu. A few minutes later the waiter came back and let me know that the kitchen had actually closed! He was very apologetic and clearly just seemed rather helpless.
I was speechless for a moment and then let him know this just wasn't acceptable. I had a glass of wine and half a starter and wasn't prepared to pay for that and then seek the remainder of my meal elsewhere. He went away to consult with the manager and a while later the manager came back to apologise and said he'd resolved it and I would have my meal. When it arrived it was decent, nothing mind blowing but perfectly nice. I had another glass of wine and some cake which both ended up being on the house to apologise for the earlier issue.
So though they were very sweet and they resolved the issue it wasn't a positive experience. Average food, and needing to complain just left a bitter taste.
Overall this is still a well priced option in downtown NY, with a decent FiDi location if you need to be near Wall St or World Trade Center, and nice staff, it just needs to pick up it's game. Improvements in Room Service, Restaurant and Cleanliness would put this back to a 4 or 5 rating.
- Official Description (provided by the hotel):
- Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more less
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- Also Known As:
- Gild Hall New York City
- Gild Hall Hotel