My friends and I had booked three rooms, each containing two double beds. This was confirmed on the original booking and a subsequent confirmation.
Upon arrival at the hotel at approx 2pm (check in 3pm) we advised the Receptionist we were here and could they let us know when the rooms would be ready. We were abruptly (so much for the excellant service in the USA) and with attitude advised check in wasn't open for another hour, however the Receptionist then proceeded to check our booking. She was quick to tell us that each of the rooms only had 1 double bed, we advised this should not be the case as it had already been confirmed there would be 2 beds.
After some tooing and froing and showing our confirmation, the Receptionist conceeded we if fact could have 2 double beds and her attitude changed, but not to the extent of apologising.
The rooms in the hotel are very small and could do with updating, that said they were clean.
The Tick Tock Diner is fantastic and here we experienced excellant friendly service and would certainly recommend for breakfast.
- Official Description (provided by the hotel):
- The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more less
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- Also Known As:
- New Yorker Ramada Plaza
- Ramada New York City
- Ramada Plaza New Yorker Hotel
- New York City Ramada
- New Yorker Hotel New York
- Ramada Hotel New York