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“Good location beware of the check in welcome!”

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The New Yorker A Wyndham Hotel
Ranked #273 of 467 Hotels in New York City
GreenLeadersSilver level
Odiham, United Kingdom
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good location beware of the check in welcome!”
3 of 5 bubbles Reviewed March 9, 2010

My friends and I had booked three rooms, each containing two double beds. This was confirmed on the original booking and a subsequent confirmation.

Upon arrival at the hotel at approx 2pm (check in 3pm) we advised the Receptionist we were here and could they let us know when the rooms would be ready. We were abruptly (so much for the excellant service in the USA) and with attitude advised check in wasn't open for another hour, however the Receptionist then proceeded to check our booking. She was quick to tell us that each of the rooms only had 1 double bed, we advised this should not be the case as it had already been confirmed there would be 2 beds.

After some tooing and froing and showing our confirmation, the Receptionist conceeded we if fact could have 2 double beds and her attitude changed, but not to the extent of apologising.

The rooms in the hotel are very small and could do with updating, that said they were clean.

The Tick Tock Diner is fantastic and here we experienced excellant friendly service and would certainly recommend for breakfast.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,841 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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mia8901
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 8, 2010

Coming from Ireland, we weren't sure what to expect. As soon as we arrived, we were treated with kindness and made to feel very much at home. The staff were very accomdating and extremely friendly.
Anytime you passed a member of the staff, they always chatted and asked you where you are from. **Shout out to Jermaine and Vladimir**
Also booked a town car back to the airport and it was fast and reliable.

We are definitely coming back this summer =]

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mia8901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Guest Services at The New Yorker A Wyndham Hotel, responded to this review, March 19, 2010
Dear mia8901,

We are so truly glad that our staff was able to make you feel “very much at home.” Our main goal is to make our guests stay with us as enjoyable as we possibly can! I was also glad to see that you took advantage of New Yorker Rides, our exclusive in-house transportation.

P.S. Jermaine and Vladimir were quite thrilled that you remembered them!

Sincerely,
New Yorker Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 4, 2010

I read the reviews before booking my stay. I was in town to exhibit at the New York Times travel show so I was shopping for rate and location both of which were great. I love old hotels that have been renovated and I was really impressed with the job they did. The property is updated but retains is old charm. I e-mailed questions regarding the availability of parking and if I could get a refrigerator for my room. The response was sent back the next morning...valet parking available for a reasonable NY rate and yes to the refrigerator, no additional charge.
All staff were very pleasant and helpful. You flash your room key to security to enter the elevator area, which made me feel really safe. I changed my reservation to check in two nights early due to the huge storm and all arrangements were handled smoothly.
Additional comments...
My room wasn't huge but had all the space I needed. Great fitness room (no extra charge).
Very comfortable...I didn't have any issues with noise.
Clean, clean, clean.
Fast elevators and plenty of them.
Great food in Tic-Tock diner (in house) portions huge!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LehighValleyFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Guest Services at The New Yorker A Wyndham Hotel, responded to this review, March 6, 2010
Dear LehighValleyFan,

Thank you for taking the time to share your experience about our hotel. We are so glad to hear that you were “impressed” with our renovations and happy with our central location and our helpful staff. We always strive to accommodate our guests and all of their needs, which is why we offer complimentary services to our guests, such as our Fitness Center. Our priority is to make your stay with us as comfortable as we possibly can, so we are ecstatic that you chose us to be your new “home away from home.” We look forward to welcoming you back the next time you are in New York City!

Sincerely,
New Yorker Staff
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Leicestershire
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 4, 2010

I was very impressed with this hotel. I found a high standard of cleanliness and our room (a two-bedded suite with view of the Empire State Building) to be a good size, especially for New York!! As we were on the 32nd floor, we did not find outside noise a problem at all and the room's heating/air conditioning worked very well. The bathroom was modern and clean. The staff were friendly and efficient. If you timed it wrong you could wait rather a long time to check in at reception and the receptionist forget to give us our breakfast vouchers when we checked in (we booked b+b with Letsgo2 travel company). However, this was quickly resolved on the first morning.
I have previously stayed at the Hotel Wellington in New York - after my experience there I would definitely choose the New Yorker over that one!!
The hotel was in a good location, a short walk from the Empire State, Macy's, subway stations. I thought the New Yorker Hotel was excellent value for money and would love to stay there again.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeicestershireEden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Guest Service at The New Yorker A Wyndham Hotel, responded to this review, March 6, 2010
Dear LeicestershireEden,

We are so glad to hear that you were “impressed” with our hotel and took notice of the high standard of cleanliness that we strive for our in-house guests as well as for our future guests. We would like to apologize for the inconvenience you experienced with not having your breakfast vouchers given to you during your check-in, but I was glad to hear that our “efficient” staff had it quickly resolved. We hope that your next stay with us is an even better experience!

Sincerely,
New Yorker Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam
Level Contributor
79 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed March 4, 2010

We stayed in a renovated room, although I think, every room is renovated now. The location is great, 1-minute walk of Penn Station, 3-minute walk of Madison Square Garden, 5-minute walk from Macy's and less then 10 minutes walk from Times Square. We stayed on the 34th floor and had a good view. The rooms where small, but clean and modern. We had breakfast everyday at Tick Tock Diner, a restaurant on the corner of the hotel, great food!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elsterno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seaham, County Durham, UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 3, 2010

We have stayed at the New Yorker on our only two visits to Manhattan and would not think twice about returning when we visit later this year. The staff are helpful and though the rooms are small they are clean and you are not in NYC to spend time in the hotel! We loved the TicToc diner which is attached to the hotel. Not New York's best dining experience but it is cosy and convenient for breakfast before exploring the city...or as a spot to grab a cuppa before collapsing for the night. The first time we stayed we had a magnificent view of the Empire State Building which is just 2 blocks away. All round a fab stay in the city.

  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andylight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Guest Services at The New Yorker A Wyndham Hotel, responded to this review, March 6, 2010
Dear Andylight,

We are so thrilled to hear that you had such a great time during each of your stays with us and we are ecstatic that you won’t “think twice” about returning here! We take our guests needs very seriously, which is one of the reasons we have both the Tick Tock Diner and Cooper’s Tavern accessible through the lobby of our hotel. The Tick Tock Diner offers a variety of food and is open 24 hours a day, for our guests’ convenience. We hope your next stay with us is an even better one!

Sincerely,
New Yorker Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seal Beach, California
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 28, 2010

Enjoyed the room with a view of the Hudson River. Service was attentive and food in the little cafe was good. Great location to the subway and bus lines. We walked alot. September is a good month to travel to Manhattan, NY.

Stayed September 2008, traveled with friends
Helpful?
1 Thank LibbyA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Guest Services at The New Yorker A Wyndham Hotel, responded to this review, March 2, 2010
Dear LibbyA2,
Thank you for staying with us at the New Yorker Hotel. I am happy you selected a room with a view for your accommodations. It is nice to be able to see the sunset over the Hudson River. Our central location to major transportation hubs such as Penn Station, Port Authority and NYC landmarks is definitely helpful and convenient for our guests.

Sincerely,
New Yorker Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New Yorker A Wyndham Hotel

Property: The New Yorker A Wyndham Hotel
Address: 481 8TH Avenue, New York City, NY 10001-1809 (Formerly Wyndham New Yorker Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Green Hotel in New York City
#172 Family Hotel in New York City
#176 Luxury Hotel in New York City
#215 Romantic Hotel in New York City
#221 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The New Yorker A Wyndham Hotel 4*
Number of rooms: 1050
Official Description (provided by the hotel):
The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more   less 
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Also Known As:
New Yorker Ramada Plaza
Ramada New York City
Ramada Plaza New Yorker Hotel
New York City Ramada
New Yorker Hotel New York
Ramada Hotel New York

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