The New Yorker is a convenient hotel with good prices.
We stayed here for 3 nights. The room was small (not a surprise, really) and the bathroom needs upgrading, but it was clean and offered the basic amenities. Service at the front desk was good - I requested a room on an upper floor and I got it (although when the fire broke out and the elevators were down, I was reconsidering my request). Also, they agreed to refund part of my internet charge (more on that below as well).
My main quibble is less with the hotel and service itself, but with the rating on Hotwire. I bid on a 3.5 star hotel, and I can't consider the New Yorker in that class.The disposable plastic cups, the mutant hotel hangers, and the general dingyness of the decor puts it solidly in the 2.5 - 3 star category. If that was my expectation, I'd have rated it higher.
My only complaints are minor. The bathroom needs updating - it was unheated, the water temp was hard to control and we quickly ran out of hot water and I'm not a fan of old-school shower curtains. Also, the pillows were strangely shaped (about half width) and my husband's head kept sliding off them (he uses 2 pillows).
Finally, there's a charge for internet (which I think should be free, perhaps conditioned on joining a frequent guest program) - and most specifically there's a charge for EACH device. These days, it's common to travel with more than one internet-ready device. I had my laptop, iPad and iPhone. I was charged for all three. Luckily, after I complained to the front desk on check-out and after a bit of a delay, they agreed to refund two of the charges.
Now, about the fire. On Sunday morning, a small fire broke out in the Tick Tock Diner on the first floor. It took a little while to find the source and get it under control and, as a precaution, the elevators were shut down for about an hour. During the event, the hotel kept us informed with announcements in the hallway speakers. They told us that there was no need to evacuate and to stay on our floor. I was happy about this because I wasn't anxious to walk down 35 flights!
All-in-all, my complaints were really quibbles and I was pleased with the value I received for my money and the level of service provided by the staff. If recommend this hotel, as long as you have the appropriate expectations.
- Official Description (provided by the hotel):
- The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more less
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- Also Known As:
- New Yorker Ramada Plaza
- Ramada New York City
- Ramada Plaza New Yorker Hotel
- New York City Ramada
- New Yorker Hotel New York
- Ramada Hotel New York