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“Clean, Convenient, Nothing Special”

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The New Yorker A Wyndham Hotel
Ranked #274 of 467 Hotels in New York City
GreenLeadersSilver level
New York
Level 4 Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Clean, Convenient, Nothing Special”
Reviewed March 22, 2011

We stayed at the New Yorker over a long weekend. The front desk was not particularly helpful/cheerful upon check-in, but she got the job done. We were on the 28th floor overlooking the Empire State Building. The room was small, as we had anticipated, but clean. The bed was comfortable and the bedding was sufficient for a good night's rest. The hairdryer in our room did not work, but after a call down to the front desk, they replaced it with a working one within 20 minutes. The location was convenient, we were able to walk everywhere or use the subway station across the street.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovely321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Public Relations Manager at The New Yorker A Wyndham Hotel, responded to this review, March 25, 2011
Dear Lovely321,

We apologize your stay at The New Yorker Hotel did not meet your expectations. Please give us an opportunity to correct any possible lapse in service by emailing us your details regarding your stay.

You may email me directly at gmerone@nyhotel.com. I am the Front Office Manager and will address your concerns immediately.

Thank you for taking the time to share your feedback and we hope to be able to better serve you in the future given the opportunity.

Sincerely,

Glenn Merone
Front Office Manager
212-244-0719 x7793
gmerone@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manchester, United Kingdom
Level 4 Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 22, 2011

My husband and I visited NY for a week. The hotel was good - and yes, the rooms were small - but honestly, how long to you spend in your room? I agree with the other reviewer - the plumbing is VERY noisy!! If someone in an adjacent room flushes the toilet in the middle of the night, you WILL be woken from your sleep! The room was comfy and the bed and bed linen very good quality (something I will NOT compromise on!). Lovely little packs in the bathroom with 2 x soaps, 1 x moisturiser, 1 x shower cap, 1 x shampoo and 1 x conditioner and these are replenished daily so there's no need to take your own products. The chambermaids were lovely - especially Rosa who was very friendly and accomodating. The hotel is perfectly located for all the local attractions - Penn Street Station across the road - Macy's round the corner - Time Square ten minutes away. There are no tea/coffee making facilities in the rooms - but there are Dunkin' Donuts, Starbucks and a 7 Eleven thirty seconds from the hotel. A good tip - if you need any information - DON'T GO TO THE INFORMATION DESK!! The staff who manned this desk on EVERY occasion we had to ask something - had absolutely no clue - and we were ALWAYS referred to the reception desk - Grrr!! So we soon learned our lesson! LOL! We had breakfast a couple of mornings at the Tick Tock Diner which is attached to the hotel and can be accessed from the lobby - beware - HUGE delicious portions!! If you have a late breakfast there, you won't need any lunch! In all we had a blast in New York! We walked miles and miles - so sensible shoes are a must!

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
1 Thank Ninanananoonoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
Reviewed March 21, 2011

We booked this hotel at the recommendation of a friend. We arrived at Penn station by train which was very conveniently located directly across the street. Before arriving, I emailed the concierge telling them that this was our first trip to NYC and that we were travelling with our children (6 and 7 years). They emailed me back the following day saying they'd upgraded us to a 35th floor room with a view of the Empire State building. When we checked in, we weren't disappointed. The staff was very polite and helpful. The room was small as expected in Manhattan but very clean. The bathroom could use a little facelift, but it had character and overall our living quarters were very quaint. Again, everything was very clean, which is paramount!! The view was splendid and every night, the Empire State Building was lit up with different colour lights (green on St. Paddy's Day!) Our room was located in a little alcove with only 3 other rooms which made it very quiet - perfect for tired children (and parents too).

We walked everywhere and on days where we had to cover more territory, we took the train which was conveniently located across the street. The concierge was very helpful when we asked her about area restaurants and local attractions.

Since it was our first time in NYC, we saw as much as we could but we are already planning another trip there to take in some of what we missed. We will definitely stay at the New Yorker again - we were very pleased!

  • Stayed March 2011, traveled with family
    • Value
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Helpful?
Thank Canadian_girl20310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Public Relations Manager at The New Yorker A Wyndham Hotel, responded to this review, March 22, 2011
We certainly appreciate you review, Canadian Girl. Thank you for the 5-star ratings and for being willing to recommend us to your friends!


Eric Bryant, E-Commerce Manager
The New Yorker Hotel
ebryant@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 21, 2011

I don't think you could get a better hotel in New York for the money. It's an old building, the rooms and bathrooms aren't big, and the plumbing is VERY noisy. But the location is great (easy to get to and from JFK via Penn Station over the road), you can walk to all the Midtown tourism sites, and a cab from the Times Square area is only about $5 when you want to get back quickly at night. Very safe, comfortable and clean, staff were all helpful, courteous and efficient (I rang down one night when some kids were making a lot of noise, security were on it within minutes). Both the Tick Tock diner and hotel bar are great for food and drinks and just downstairs - though you're not short of places to eat round here. After checking out on the last day you can store your bags for just $1 each. There's an amazing cinema round the corner if you want to go out but your feet have given up on you. Not the Plaza, but amazing value for money. I'd happily stay there again.

  • Stayed March 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Welshtraveller07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2011

Came to New York this past weekend with my daughter for conference, as well as some shopping in the mix.
THE BAD:
Ok, so here's the story. We got there early in the morning and no rooms were available. We were allowed to check our bags, and see the city before checking in later that afternoon. Upon check-in, the guy at the front desk told us that he had given us a "great" room. What a complete lie! First off, the room was incredibly small (#2341). Not a big deal as it is expected in New York City. However, there was no shower head on the shower, and water sprayed everywhere all over the bathroom. When one tried to shut off the water it would continue to drip. Our room was located right beside the electrical room and across from one of the housekeeping storage areas. Therefore sleeping, was not a feasible possibility. We called down to the front to ask for a room change but they assured us that the noise would quiet down and there would be no problem. ANOTHER LIE! Not only were doors slamming all evening long but the noise from the staff yelling and talking to each other was also loud and annoying. Our room was also apparently right beside the external piping of the building as every 15-20min we would hear water rushing through the pipes (right by our heads). Both my daughter and I could not sleep the entire night. Having to be at a conference early the next morning we were exhausted and frustrated, which ruined a good portion of our day that day. I have absolutely no idea how anyone could sleep in that room, or how the hotel staff could even consider placing paying guests there. (Also forgot to mention the periodic scratching noises we heard throughout the night...mice anyone?)

THE GOOD: So after enduring our night from hell, we finally called the front desk again and asked to speak to the manager. The woman we spoke to (Erica) was great. After listening to all our complaints she set us up with a Deluxe room (apparently only 2 of these on a floor) that was NO COMPARISON to our first. This one was located in a corner on the floor. Lots of space, large windows, and quiet with a great view of the Empire State Building as well. Just wish we didn't have to go through hell to get it.

Other good points: staff were great, and the location is very good being right across from Penn Station and walking distance to lots of great shopping and sights.

There are too many other great hotels in the city that I can't say I'd ever come back here, even though they made up for the horrible first night we had. Either make sure you book a deluxe room, or save yourself the worry and book elsewhere.

  • Stayed March 2011, traveled on business
    • Value
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Helpful?
1 Thank roshad684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 20, 2011

Stayed at the New Yorker for 5 days. Location for theatres and shopping was excellent. The hotel and staff were great. We had reserved a double deluxe room with a view but got a double without a view. When we pointed this out, they asked us to stay in the room for one night and then upgraded us to a suite with a view. We faced the Empire State building. The room and the view were great. Free WiFi was a great bonus.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank JauntingJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deal
Level 6 Contributor
120 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed March 19, 2011

Stayed at this hotel in March for 5 nights. Got a free upgrade to a corner room on 35th floor with great views of city, Empire State, Chrysler and Hudson River by e-mailling request before we travelled.
Hotel is in a great location right next to Penn Station. We got the Air Train from JFK then subway from Jamaica to Penn on the E line for 7 dollars total.
Staff at the hotel are all pleasant and helpful and rooms are clean. Beds are comfortable.
Only bad comment about the bedroom and bathroom is the size. We have been to NY lots of times but this room was the smallest we have had. It was really cramped.
Tick-tock diner next to the hotel is very reasonable and food was excellent although service one day was bad.
Just up the road on 37th/8th Avenue is a great pub called The Houndstooth. Staff are really friendly, food is good (especially the fish and chips) and drinks are reasonable with good choice of beers and wines and Happy Hour. Caters to lots of different age groups.
Please DO NOT visit the Ginger Man pub. It has some good reviews but we found it to be crowded and full of pretentious yuppies. Bar staff were unfriendly and unhelpful and not up to the job. Saw one barmaid pour 4 pints of froth before managing to pour a pint.! They advertise that they sell real ales. They had 3 on when we visited but the barman did not know what they were without referring to a printed sheet and then they only served them in halves even though they were not strong beers. This means that a pint costs 15 dollars!
As we have been to NY lots of times before we did a few different things we can recommend. We took the subway to Coney Island and had a good hot dog in a famous fast food place and then walked to Brighton Beach which has to be seen. The place has been taken over by Russians and all the shops in the high street only have Russian signage.
We also took a 3 hour Circle Line boat trip around Manhattan Island. This was a good trip for 35 dollars and the north of the island is surprising.
We walked the High Line and then into Greenwich and Chelsea Market. and we also took the subway to 110th street and walked the entire length of Central Park.
Went to a big band jazz concert at Birdland which was good.
Also did a Comedy Club on 53rd Street which turned out to be OK in the end but be warned-do not get your tickets from vendors in the Times Square area as they lie and tell you that you can turn up at any time to see a show. We turned up on a Saturday for the 9pm show and although we arrived in plenty of time at 8pm we couldn't get in as we hadn't booked. We complained and they eventually let us in to the 8.30 show which was packed and had already started. It was a good show however just make sure you book direct with the club before you go and don't listen to the touts in Times Square.
Macys had an incredible sale while we were there. Just visit the Visitor Centre and you get a free 10 percent discount card off all purchases, even those in the sale.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AlanandTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestResponse, Public Relations Manager at The New Yorker A Wyndham Hotel, responded to this review, March 22, 2011
Thank you for the compliment, AlanandTracey! We hope that you had an enjoyable stay, and look forward to serving you again in the future.

Eric Bryant, E-Commerce Manager
The New Yorker Hotel
ebryant@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New Yorker A Wyndham Hotel

Property: The New Yorker A Wyndham Hotel
Address: 481 8TH Avenue, New York City, NY 10001-1809 (Formerly Wyndham New Yorker Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Green Hotel in New York City
#171 Family Hotel in New York City
#180 Luxury Hotel in New York City
#214 Romantic Hotel in New York City
#219 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The New Yorker A Wyndham Hotel 4*
Number of rooms: 1050
Official Description (provided by the hotel):
The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more   less 
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Also Known As:
New Yorker Ramada Plaza
Ramada New York City
Ramada Plaza New Yorker Hotel
New York City Ramada
New Yorker Hotel New York
Ramada Hotel New York

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